SmartCare EHR

SmartCare EHR

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Claimed

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Key Takeaways

Generated from the text of customer reviews

SmartCare EHR is an electronic health record platform for behavioral health and public health organizations. It is used by clinicians, administrative staff, and billing teams to manage documentation, billing, and compliance workflows. Users value its deep customization and integrated workflows, though some report performance lag. Recent updates introduced optional AI-powered documentation and compliance integration through Eleos.

Our Verdict

SmartCare EHR delivers its greatest return on investment within integrated behavioral health and social service agencies. Its enterprise pricing is a significant investment, but justifiable for entities requiring deep compliance and multi-program coordination. We recommend it exclusively for this enterprise niche where its specialized operational framework is a necessity.

SmartCare EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

SmartCare EHR Features

Clinical Care Management

SmartCare simplifies administrative tasks with its intuitive interface and a unique golden thread approach. This means relevant patient information is readily available throughout the platform, reducing paperwork and allowing for more face-to-face time with patients. It also offers built-in features like dedicated clinical views, decision support tools, and robust reporting to empower clinicians to optimize workflows and deliver comprehensive care.

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Revenue Cycle Management

The software comes equipped with a smart, data-driven solution for organizations to efficiently handle billing and financial data across different reimbursement methods and services. This comprehensive approach leads to better control over the revenue cycle, faster reimbursement, and fewer claim denials, ensuring smoother financial operations for mental and behavioral health providers.

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E-Prescribing

The e-prescribing module, SmartCare Rx, allows users to electronically prescribe medications directly from the platform to any Surescripts-participating pharmacy. It helps streamline day-to-day medication management processes and offers easy access to patient information, including diagnoses, current medications, and allergies, enhancing patient safety and care quality.

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Patient Portal

This module enables behavioral health and human services organizations to provide remote care securely and conveniently. It expands access to care, makes appointments easier to manage, and allows clients to access their care information through a unified interface. With features like appointment management and two-way electronic communication, the portal facilitates efficient communication and engagement between patients and providers.

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Pros And Cons of SmartCare EHR

Pros

  • Promotes cohesive care management with its 'golden thread' feature

  • Enhances patient care through intuitive clinical management tools

  • Facilitates remote care delivery to improve accessibility for patients

  • The secure patient portal module enables easy communication and engagement

  • Optimizes revenue cycle management to ensure smoother financial operations

Cons

  • Initial setup and customization may be time-consuming

  • Potential learning curve for new users, according to some SmartCare reviews

  • Customer support response time may vary during peak hours

SmartCare EHR Reviews

Total 130 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

32%

4

Stars

37%

3

Stars

24%

2

Stars

4%

1

Stars

3%

Share your experience

MG

Melody G.

Education Management, N/A employees

More than a year

4.0
April 2025

support is great

Pros

Using it to sign children in and out of the center was really helpful and the customer service team was responsive when we needed assistance.

Cons

We dealt with quite a few glitches and I'm not sure the program was explained clearly enough to make full use of everything it offers.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

VU

Verified User

Behavioral Health, 101-500 employees

More than a year

3.0
March 2025

Great medical records, terrible financial tool.

Pros

Does a good job with billing, medical records and online access.

Cons

Does not do proper accounting to export transactions into account software. If you are a large to mid size company, make sure to have a huge financial depaetment.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

9

Functionality

7

SU

Samantha U.

Education Management, N/A employees

Less than a year

3.0
November 2024

Tough to use

Pros

We were really excited about being able to share real-time moment posts with parents and guardians.

Cons

Using the website as a teacher was frustrating because it wasn't user-friendly at all. It crashed a lot and there were several times when payments didn't go through properly while some parents were charged twice which created even more problems.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

7

Frequently Asked Questions

What are the customer support functionality pros of SmartCare EHR?

SmartCare EHR has a good customer support functionality rating and offers various channels for assistance. Additionally, it provides timely responses and knowledgeable support staff to address users' queries effectively, enhancing overall user satisfaction and experience.

What level of support does SmartCare EHR provide?

SmartCare by Streamline EHR software provides phone, fax, email, and contact form support options. It has an outstanding customer support team, offering timely assistance and guidance to address any issues or concerns users may encounter.

Does SmartCare EHR support mobile devices?

Yes, SmartCare EHR supports mobile devices.

How much does SmartCare EHR cost?

SmartCare EHR pricing plans can be customized to suit your unique requirements. Contact our sales team for a personalized pricing quote.

What are the main features of SmartCare EHR?

The main features of SmartCare EMR software include revenue cycle management, patient portal, telehealth, mobile access, clinical decision support, clinical documentation, quick data reporting, practice management, and individual client templates. It also offers healthcare services and tools to manage patient's medications, create progress notes and pay claims.

Does SmartCare EHR offer a free trial?

No, Smart Care software does not offer a free trial.

Does SmartCare EHR have a mobile app?

Yes, SmartCare EHR supports mobile devices.

What other apps does SmartCare EHR integrate with?

The vendor confirms compatibility with third-party BI and EHR platforms but has not publicly disclosed third-party integrations information.

Does SmartCare EHR offer an API?

Yes. SmartCare EHR offers API access.

Who are the typical users of SmartCare EHR?

The platform effectively serves behavioral health and human services organizations, from small clinics to large multi-site agencies. 

What languages does SmartCare EHR support?

SmartCare EHR is primarily offered in the English language.