Last Updated Oct 24, 2025
Key Takeaways
Generated from the text of customer reviews
SmartCare EHR is an electronic health record platform for behavioral health and public health organizations. It is used by clinicians, administrative staff, and billing teams to manage documentation, billing, and compliance workflows. Users value its deep customization and integrated workflows, though some report performance lag. Recent updates introduced optional AI-powered documentation and compliance integration through Eleos.
Our Verdict
SmartCare EHR delivers its greatest return on investment within integrated behavioral health and social service agencies. Its enterprise pricing is a significant investment, but justifiable for entities requiring deep compliance and multi-program coordination. We recommend it exclusively for this enterprise niche where its specialized operational framework is a necessity.
Overall Rating
Based on 6 users reviews
4.7
Rating Distribution
Positive
83%
Neutral
17%
Negative
0%
Starting Price
Custom
What Is SmartCare EHR?
SmartCare EHR by Streamline Healthcare Solutions is a cloud-based electronic health record (EHR) system designed specifically for behavioral health and human services organizations. The platform combines a comprehensive suite of features, including clinical care management, inpatient management, telehealth, outpatient management, business intelligence and revenue cycle management, into a single, integrated system. It streamlines documentation workflows, simplifies patient care coordination, and empowers clinicians to focus on delivering quality care.
Streamline Healthcare is integrating Eleos Health's advanced AI directly into its SmartCare EHR. This partnership automates progress note creation, simplifying clinical documentation. The result enables organizations to produce higher-quality records while simultaneously strengthening their compliance audit readiness.
What Is SmartCare EHR Best Known For?
The software stands out with its SmartCare 'Anywhere Module, ' which provides a fully integrated mobile solution. This innovative feature gives clinicians both online and offline access to the platform, empowering them to deliver the highest quality of care even in areas with limited or no internet access.
How Much Does SmartCare EHR Cost?
SmartCare EHR Integrations
The software supports integration with various business intelligence (BI), EHR, and other third-party platforms. However, the vendor has not disclosed more information regarding its specific third-party integrations.
How Does SmartCare EHR Work?
Here’s how you navigate the software’s dashboard and make use of its features after logging in:
- Access a fully integrated suite of clinical, financial, and administrative modules
- Enter and update patient information across seamlessly linked records
- Place orders, prescribe medications, and track treatment directly within the software
- Use the business intelligence tools to make data-driven decisions
- Run reports and analyze data through customizable dashboards and analytics
- Bill payers and process claims electronically with optimized revenue cycle tools
- Securely message and collaborate with care teams and external providers
- Access the telehealth module to provide remote care services
Who Is SmartCare EHR For?
The software is suitable for behavioral health and human services organizations of all sizes.
SmartCare EHR Use Cases
SmartCare EHR works best for organizations that need to see the full picture. It connects client care, billing, and reporting into one system. This is particularly valuable for behavioral health, social service, and community-based providers in these key situations:
Behavioral Health Agencies Managing Complex Caseloads
For behavioral health teams managing diverse treatment plans, SmartCare EHR centralizes all client interactions. This creates a complete clinical picture that travels with the client, ensuring care consistency even when multiple specialists are involved in treatment.
Multi-Site Practices Needing Centralized Control
For organizations spread across several locations, maintaining consistent operations is challenging. SmartCare EHR creates a single source of truth for all client records and billing, enabling leadership to monitor performance across all sites from one dashboard.
Community Health Organizations Running Multiple Programs
When an agency operates both housing support and substance abuse treatment, data often gets stranded. This platform bridges those gaps, giving leadership a unified view of client progress across all services while simplifying complex funding reports.
Clinics Focused On Regulatory Compliance
Organizations navigating strict state and federal reporting find value here. The system is built to handle complex compliance requirements, turning scattered data into structured reports that meet auditor demands and protect funding streams.
SmartCare EHR User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
Customer Support & Responsiveness | System Performance & Lag |
Reviewers consistently describe the support team as responsive and effective. Many note their issues are resolved quickly and that the team actively listens to feedback. A user shared: “Support team is always helpful.” |
A significant number of users report periodic system lag, particularly during times of high usage. These performance issues are noted to disrupt workflow efficiency. |
Ease of Use & Interface | Usability Challenges |
Users report the system is logical for daily tasks like scheduling and documentation. Many find the workflow becomes intuitive after the initial learning period. |
Many reviewers highlight a steep initial learning curve. Some describe certain modules as requiring too many steps, which complicates training for new staff. |
Customization & Cloud Accessibility | Cost & Perceived Value |
Providers value the ability to tailor clinical templates. The cloud-based access is also noted as a key benefit for supporting flexible work arrangements. |
A common concern is the platform's cost, with some users questioning its value relative to the price. Feedback also mentions unease with contract terms and potential extra fees. |
Is SmartCare EHR Right For You?
If you are a behavioral health or human services organization seeking to streamline clinical workflows and improve patient care, SmartCare EHR is worth considering. Its single, cloud-based platform consolidates clinical care, revenue cycle management, and other features into one centralized system.
Unlike generic EHRs, the system is specifically tailored to the unique needs of mental health and behavioral health organizations. Its suite of solutions includes integrated care plans, progress note templates for specific conditions, and outcome-tracking tools relevant to your field.
Additionally, SmartCare EHR software is a meaningful use-certified platform, ensuring it meets government criteria for promoting interoperable electronic health records and improving healthcare quality.
Want to know more about the software? Check out SmartCare EHR reviews or call us at (661) 384-7070 to discuss if it's the right fit for your organization.
