Incident IQ facilitates business operations through comprehensive service management, asset tracking, and ticketing systems. It streamlines environments with efficient inventory tracking and customizable workflows, ensuring secure management of mission-critical assets. Although setup can be complex for new users, regular updates and dedicated support enhance the user experience.
Incident IQ Specifications
Employee Information Management
Recruitment and Applicant Tracking
Performance Management
Attendance and Time Tracking
What Is Incident IQ?
Overview
Incident IQ is a cloud-based service management platform that has transformed K-12 workflows for school districts and businesses. It is specifically designed to meet the unique needs of information technology (IT). The software offers a comprehensive suite of solutions, including IT asset management, help desk ticketing, facility management, event management, and human resource tools.
What Is Incident IQ Best For?
One of the standout features of Incident IQ is its comprehensive asset management capability. This feature provides a centralized platform to keep track of the status of every checked-out device, allowing agents to lock, restart, and remotely wipe devices. This ability to execute actions remotely sets Incident IQ apart from its competitors.
Incident IQ Pricing
Incident IQ Integrations
Incident IQ integrates with different third-party applications, including:
- Jamf School
- Microsoft Azure
- Zoho Assist
- ClassLink
- Alma SIS
How Does Incident IQ Work?
Here is a step-by-step process to start using the software after you have logged in your Incident IQ account:
- Go to the 'Getting Started' section to find training materials like guides and videos to understand how each module works
- Configure user permissions and roles as per the teams or jobs in your district
- Use the ‘Asset Management’ module to upload existing device inventory via Excel import or manually add new devices as they are deployed
- Create support requests under the ‘Help Desk’ module by selecting the correct issue type, assigning tags, priority, etc.
- Set up approval workflows, automation, and other configurations under ‘Facility Management’ for work orders, maintenance tasks, etc.
- Leverage built-in analytics and reports to monitor KPIs, ticket volumes, and asset health and make data-driven improvements
Who Is Incident IQ For?
Incident IQ caters to businesses from various industries and sectors, including:
- Information technology
- Education
- Marketing and advertising
- Retail
- Chemical
Is Incident IQ Right For You?
Are you struggling to manage assets, automate workflows, and gain visibility in your operations? As an organization facing distributed environments and compliance requirements, you need a secure and scalable platform that provides a complete solution. This is where Incident IQ software excels.
It is purpose-built to transform operational workflows with a single unified platform. Independent audits and assessments ensure its security and compliance with FERPA, PCI, and SOC 2, Type II standards. Incident IQ has earned numerous awards, including The Journal's prestigious 'Cool Tool' award, solidifying its position as the benchmark for scalable and user-friendly school management software. The software is recognized with multiple awards, including The Journal's 'Cool Tool' award; Incident IQ sets the benchmark for scalable and easy-to-use school management software.
If you are unsure whether Incident IQ is the ideal platform for your requirements, we are here to assist you. Contact us at (661) 384-7070, and we will help you make a well-informed decision.
Incident IQ Features
iiQ Ticketing enables end users to easily submit tickets online. Technicians can assign, manage, and close tickets with automated workflows. It integrates asset details into tickets for context, allowing districts to monitor support trends and tailor tools for remote learning environments.
See How It WorksiiQ Facilities assists with work order management, preventive maintenance planning, inventory tracking, and other related tasks. Maintenance teams can generate reports on key metrics and performance. It also handles event planning and coordination across the district.
See How It WorksiiQ Events streamlines the online event registration and approval process. Events Teams can create custom forms and approval workflows and automatically assign preparation tasks. A centralized calendar provides visibility of upcoming events.
See How It WorksIncident IQ is designed to meet HR needs. It supports employee onboarding and offboarding and tracks professional development activities. Users can submit and track HR support requests through a dedicated portal.
See How It Works
