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Overview
Peopleware is a workforce management platform built for contact centers to manage scheduling, attendance, and forecasting. While analytics can be complex for new users, it offers precise intraday controls, time off tracking, and flexible forecasting models that help teams balance workload and staffing.
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Starting Price
Custom
Peopleware Specifications
Attendance And Time Tracking
Leave Management
Workforce Analytics
Employee Information Management
What Is Peopleware?
Peopleware is a cloud‑based human resources (HR) and workforce management system designed to help contact centers plan, track, and optimize staff performance. It includes tools for intraday management, time off tracking, attendance logging, and forecasting future staffing needs. The platform supports multiple languages and helps operations teams balance workload with capacity while maintaining service levels.
Peopleware Pricing
The vendor offers three tiered Peopleware price plans based on the specific workforce management needs of each contact center. The plans are as follows:
- Essential WFM: Starting from $329/month
- Advanced WFM: Starting from $799/month
- Enterprise WFM: Starting from $2,999/month
Disclaimer: The pricing is subject to change.
Peopleware Integrations
The platform supports integration with several widely used communication and contact center tools, including:
- Cisco
- Freshworks
- Zendesk
- Intercom
- Netcall
- Twilio software
- LiveVox
Who Is Peopleware For?
It is designed primarily for contact center environments and teams where workforce planning and real‑time staffing adjustments matter. It is most often used by:
- Contact centers
- Customer service teams
- Support operations
- Workforce management teams
Is Peopleware Right For You?
Peopleware can be a strong choice for contact centers and service teams that need accurate workforce planning and real‑time schedule control. Its intraday management tools help supervisors adjust staffing on the go; while forecasting and attendance modules reduce gaps in coverage.
Peopleware is ISO/IEC 27001 certified for information security and is trusted by organizations such as Specsavers, PANAGO, and Eckoh. The platform offers API access for custom system connections and supports multiple languages, making it suitable for global teams.
Still unsure if Peopleware is right for you? Speak with our software advisors at (661) 384‑7070 for tailored guidance.
Peopleware Features
Peopleware features intraday management tools that give supervisors real‑time visibility into staffing and performance. Teams can monitor workload fluctuations, adjust schedules on the fly, and assign resources where they are most needed to maintain service levels without manual tracking spreadsheets.
The platform’s time off management module lets teams request, approve, and track leave and absences in a centralized system. This reduces errors, provides visibility into planned coverage gaps, and ensures schedules reflect accurate staffing availability.
Peopleware’s forecasting feature helps operations teams predict future staffing needs based on historical data. Users can model different scenarios, anticipate peak demand times, and plan schedules to balance workload with available personnel ahead of time.
Time and attendance tracking in Peopleware records when staff begin and end shifts, logs breaks, and tracks overtime. This helps payroll accuracy, ensures compliance with work‑hour policies, and provides managers with clear attendance records without manual entry.
