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Scaling training for a more collaborative team environment poses challenges due to infrastructure limitations. ServiceSkills, a flexible, cloud-based platform, provides solutions for creating a customer service dream team to boost workplace respect levels, elevate business writing skills and boost diversity and inclusion. Foster a more collaborative team environment with ServiceSkills.

ServiceSkills Specifications

Activity Dashboard

Asynchronous Learning

Activity Tracking

Access Controls/Permissions

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What Is ServiceSkills?

Overview

ServiceSkills is a cloud-based eLearning software that boosts business customer service and soft skills training. It gives employees a flexible and engaging platform to develop the essential skills required to deliver exceptional customer experiences. The software offers customizable learning paths, reporting tools, performance tracking, Etc.

What Is ServiceSkills Best For?

ServiceSkills software excels with AI-powered role-playing simulations that facilitate virtual customer interactions. By utilizing artificial intelligence technology, learners can practice and receive feedback on their responses, allowing them to enhance their customer service skills within a secure and controlled environment.

ServiceSkills Pricing

The software offers the following four ServiceSKills pricing plans for its LMS courses:

  • Learners up to 40 users - $4,990 annually
  • Learners up to 80 users - $6,990 annually
  • Learners up to 120 users - $8,990 annually
  • Learners up to 200 users - $11,990 annually
The software offers various pricing options that cater to many organizations and their evolving needs. Get a custom ServiceSkills cost based on your company’s size and user needs.

Disclaimer: The pricing is subject to change.

ServiceSkills Integrations

The software has not disclosed its third-party integrations.

How Does ServiceSkills Work?

Here's how you can navigate the dashboard after installation is completed:

  • Access the ServiceSkills platform by logging in with your credentials
  • Navigate to the dashboard to view all available courses and modules
  • Choose from hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules
  • If you’re a supervisor, you can assign specific courses to your team members
  • Track the progress of each employee and identify performance gaps
  • Use the dashboard to generate reports on individual scores and overall performance
  • Customize your site to match your organization’s branding
  • All the series in the ServiceSkills library are available in SCORM 1.2 and other common eLearning builds
  • You can test-drive the platform before making a decision
You can also schedule a free ServiceSkills demo to learn more about its platform.

Who Is ServiceSkills For?

The following industries use ServiceSkills LMS:

  • Information technology
  • Marketing
  • Insurance
  • Advertising
  • Security
  • Automotive
  • Healthcare

Is ServiceSkills Right For You?

If you are looking for a solution that can easily adapt to the growth of your user base and training content, then ServiceSkills might be the perfect choice. The cloud-based infrastructure of the platform offers high scalability and flexibility. It eliminates the need for infrastructure upgrades or maintenance as user numbers increase. Whether you have a small team or a global workforce, ServiceSkills can accommodate your scalability requirements.

Want to learn more about ServiceSkills? Contact our customer support team at 661-384-7070, and they will give you a detailed overview of the software to help you make an informed decision.

ServiceSkills Features

The system offers a comprehensive library of hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules. The courses caters to different learning styles and can be accessed at any time, providing convenience and flexibility for the learners.

how it worksSee How It Works

Users can create customizable learning paths for their team members with this feature. It enables supervisors to assign specific courses to their team members based on their roles and responsibilities. By doing so, the learning experience can be personalized to meet the specific needs of teams, ensuring that the training is effective.

how it worksSee How It Works

ServiceSkills enables users to track the progress of each team member and identify performance gaps. It allows supervisors to monitor the learning progress of their team members in real-time. By identifying areas of improvement, supervisors can provide timely feedback and support to their team members, enhancing the overall effectiveness of the training.

how it worksSee How It Works

This functionality allows users to generate reports on individual scores and overall performance. It provides valuable insights into the learning outcomes and the impact of the training on the team’s performance. Organizations can recognize performance gaps by analyzing these reports and make informed decisions about future training needs.

how it worksSee How It Works

The software allows users to customize their site to match their organization’s branding. It enhances the user experience by providing a consistent look and feel across the platform. ServiceSkills also reinforces the organization’s brand identity, making the learning experience more engaging and relatable for the learners.

how it worksSee How It Works

Pros and Cons of ServiceSkills

Pros

  • Excellent internal customer service skills
  • Engaging modules enhance skill development
  • Ensures data integrity and privacy
  • Foster collaboration with innovative tools
  • Access a rich library for continuous learning

Cons

  • Initial adaptation may require some time
  • Customization options can be improved, according to some ServiceSkills reviews
  • Extensive features may be too much for smaller teams

ServiceSkills Pricing

ServiceSkills Pricing

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What's Included

  • Efficient course completion times

  • Hundreds of MicroLearning modules

  • Broadcast quality, chaptered video presentations

  • Quizzes with grading

  • Post-quiz explanations and reporting functions

  • Bookmarking that allows for individual self-paced learning

  • Printable key points

  • Available in universal Spanish and universal French

ServiceSkills Reviews

Overall Rating

5

1 Review(s)

Rating Distribution

5

star

(1)

4

star

3

star

2

star

1

star

August 2019

We are a loyal customer & you should be too if you're interested in great customer service training

Brian

Insurance

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Pros

I have been utilizing the Telephone Dr. DVD library Training for years, and I must say it's been a game-changer. Assigning coursework to individuals or departments and tracking their progress through their dashboards has made my job as a training manager incredibly easy. It has also been highly effective for onboarding new employees, as I can monitor their progress as they navigate through the coursework.

Cons

The dashboard isn't the most intuitive interface. It's not unusable, but it does take some time to become accustomed to using it.

View All 1 Reviews

Frequently Asked Questions

No, ServiceSkills does not offer an API.