ServiceSkills

What Is ServiceSkills?

ServiceSkills is a cloud-based e-learning software that boosts business customer service and soft skills training. It solves the problem of inconsistent or outdated training by offering employees a flexible and engaging platform to develop the essential skills required to deliver exceptional customer experiences.

Managers can track progress and results through customizable learning paths, reporting tools, and performance tracking tools. All of this makes it easier to see improvements in customer satisfaction and team performance.

What Is ServiceSkills Best For?

ServiceSkills software excels with AI-powered role-playing simulations that facilitate virtual customer interactions. By utilizing artificial intelligence technology, learners can practice and receive feedback on their responses, allowing them to enhance their customer service skills within a secure and controlled environment.

How Much Does ServiceSkills Cost?

ServiceSkills price depends on the number of users. It starts at $2,990/year for up to 10 users. The vendor also offers a free trial.

Disclaimer: The pricing is subject to change.

ServiceSkills Integrations

The vendor has not disclosed its third-party integrations.

How Does ServiceSkills Work?

Here's how you can navigate the dashboard after installation is completed:

• Access the ServiceSkills platform by logging in with your credentials
• Navigate to the dashboard to view all available courses and modules
• Choose from hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules
• If you’re a supervisor, you can assign specific courses to your team members
• Track the progress of each employee and identify performance gaps
• Use the dashboard to generate reports on individual scores and overall performance
• Customize your site to match your organization’s branding
• All the series in the ServiceSkills library are available in SCORM 1.2 and other common eLearning builds
• You can test-drive the platform before making a decision

Who Is ServiceSkills For?

The following industries use ServiceSkills LMS:

• Information technology
• Marketing
• Insurance
• Advertising
• Security
• Automotive
• Healthcare

ServiceSkills Use Cases

Based on our analysis of user reviews and ServiceSkills’ core capabilities, several practical scenarios stand out where this training platform provides substantial value to various organizations: 

1. Customer Service Teams Seeking Consistent Training Standards 

Organizations with customer-facing staff often struggle to maintain consistent service quality across locations. ServiceSkills supports this need by providing structured, on-demand training modules that reinforce communication, empathy, and service recovery techniques. It enables supervisors to ensure every representative receives standardized instruction, improving overall customer satisfaction and reducing training disparities. 

2. HR And Compliance Departments Promoting Respectful Workplace Culture 

In industries where employee relations and compliance training are critical, HR teams use ServiceSkills to deliver microlearning courses on respect, inclusion, and workplace civility. This approach helps reduce behavioral issues and supports compliance with anti-harassment and diversity policies. The bite-sized learning model makes it easier to integrate training into daily operations without disrupting productivity. 

3. Multi-Department Organizations Developing Leadership And Coaching Skills 

For companies investing in leadership development, ServiceSkills provides an accessible platform for training emerging managers. It offers scenario-based modules that help supervisors strengthen coaching, feedback, and performance management skills. This is particularly valuable in multi-department settings where consistent leadership practices are essential to maintain team alignment and morale. 

4. Remote Or Distributed Teams Requiring Scalable Training Access 

Enterprises with remote or geographically dispersed workforces benefit from ServiceSkills’ online delivery and scalability. Teams can access the same training materials anytime, regardless of location, ensuring a unified learning experience. This model reduces logistical challenges and supports ongoing skill development across time zones. 

5. Organizations Focused On Continuous Professional Development 

Companies that prioritize continuous learning use ServiceSkills to complement existing HR or LMS systems. Its extensive course library allows employees to pursue targeted skill growth in areas like communication, teamwork, and problem-solving. This promotes a culture of learning while allowing managers to track progress and align training goals with performance outcomes. 

ServiceSkills User Sentiment

Is ServiceSkills Right For You?

If you are looking for a solution that can easily adapt to the growth of your user base and training content, then ServiceSkills might be the perfect choice. The cloud-based infrastructure of the platform offers high scalability and flexibility. It eliminates the need for infrastructure upgrades or maintenance as user numbers increase. Whether you have a small team or a global workforce, ServiceSkills can accommodate your scalability requirements.

On top of that, the platform has also earned recognition for its accessibility and learning quality. Notably, it has received the AccessAbility Award from Helen Keller Services for its inclusive e-learning design.

Want to learn more about ServiceSkills? Contact our customer support team at 661-384-7070, and they will give you a detailed overview of the software to help you make an informed decision.