softwareServiceSkills.com
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Scaling training for a more collaborative team environment poses challenges due to infrastructure limitations. ServiceSkills, a flexible, cloud-based platform, provides solutions for creating a customer service dream team to boost workplace respect levels, elevate business writing skills and boost diversity and inclusion. Foster a more collaborative team environment with ServiceSkills.
ServiceSkills.com Specifications
Activity Dashboard
Asynchronous Learning
Activity Tracking
Access Controls/Permissions
What Is ServiceSkills?
Overview
ServiceSkills is a cloud-based eLearning software that boosts business customer service and soft skills training. It gives employees a flexible and engaging platform to develop the essential skills required to deliver exceptional customer experiences. The software offers customizable learning paths, reporting tools, performance tracking, Etc.
What Is ServiceSkills Best For?
ServiceSkills software excels with AI-powered role-playing simulations that facilitate virtual customer interactions. By utilizing artificial intelligence technology, learners can practice and receive feedback on their responses, allowing them to enhance their customer service skills within a secure and controlled environment.
ServiceSkills Pricing
The software offers the following four ServiceSKills pricing plans for its LMS courses:
- Learners up to 40 users - $4,990 annually
- Learners up to 80 users - $6,990 annually
- Learners up to 120 users - $8,990 annually
- Learners up to 200 users - $11,990 annually
Disclaimer: The pricing is subject to change.
ServiceSkills Integrations
The software has not disclosed its third-party integrations.
How Does ServiceSkills Work?
Here's how you can navigate the dashboard after installation is completed:
- Access the ServiceSkills platform by logging in with your credentials
- Navigate to the dashboard to view all available courses and modules
- Choose from hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules
- If you’re a supervisor, you can assign specific courses to your team members
- Track the progress of each employee and identify performance gaps
- Use the dashboard to generate reports on individual scores and overall performance
- Customize your site to match your organization’s branding
- All the series in the ServiceSkills library are available in SCORM 1.2 and other common eLearning builds
- You can test-drive the platform before making a decision
Who Is ServiceSkills For?
The following industries use ServiceSkills LMS:
- Information technology
- Marketing
- Insurance
- Advertising
- Security
- Automotive
- Healthcare
Is ServiceSkills Right For You?
If you are looking for a solution that can easily adapt to the growth of your user base and training content, then ServiceSkills might be the perfect choice. The cloud-based infrastructure of the platform offers high scalability and flexibility. It eliminates the need for infrastructure upgrades or maintenance as user numbers increase. Whether you have a small team or a global workforce, ServiceSkills can accommodate your scalability requirements.
Want to learn more about ServiceSkills? Contact our customer support team at 661-384-7070, and they will give you a detailed overview of the software to help you make an informed decision.
ServiceSkills.com Features
The system offers a comprehensive library of hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules. The courses caters to different learning styles and can be accessed at any time, providing convenience and flexibility for the learners.
Users can create customizable learning paths for their team members with this feature. It enables supervisors to assign specific courses to their team members based on their roles and responsibilities. By doing so, the learning experience can be personalized to meet the specific needs of teams, ensuring that the training is effective.
ServiceSkills enables users to track the progress of each team member and identify performance gaps. It allows supervisors to monitor the learning progress of their team members in real-time. By identifying areas of improvement, supervisors can provide timely feedback and support to their team members, enhancing the overall effectiveness of the training.
This functionality allows users to generate reports on individual scores and overall performance. It provides valuable insights into the learning outcomes and the impact of the training on the team’s performance. Organizations can recognize performance gaps by analyzing these reports and make informed decisions about future training needs.
The software allows users to customize their site to match their organization’s branding. It enhances the user experience by providing a consistent look and feel across the platform. ServiceSkills also reinforces the organization’s brand identity, making the learning experience more engaging and relatable for the learners.
Pros and Cons of ServiceSkills.com
Pros
- Excellent internal customer service skills
- Engaging modules enhance skill development
- Ensures data integrity and privacy
- Foster collaboration with innovative tools
- Access a rich library for continuous learning
Cons
- Initial adaptation may require some time
- Customization options can be improved, according to some ServiceSkills reviews
- Extensive features may be too much for smaller teams
ServiceSkills.com Pricing
ServiceSkills Pricing
View Price
What's Included
Efficient course completion times
Hundreds of MicroLearning modules
Broadcast quality, chaptered video presentations
Quizzes with grading
Post-quiz explanations and reporting functions
Bookmarking that allows for individual self-paced learning
Printable key points
Available in universal Spanish and universal French
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