ServiceSkills: Pricing, Free Demo & Features

Name: ServiceSkills
Price: 2990 USD
Rating: 5 (1 reviews)

Last Updated Jun 29, 2026

Key Takeaways

Generated from the text of customer reviews

ServiceSkills is an e-learning platform designed to improve customer service, leadership, and communication across multiple industries, including retail, hospitality, healthcare, and insurance. Users value its ease of use and practical training content but note limited reporting and delayed support. The platform added a new ‘Leveling Up Empathy’ micro-learning series focused on emotional intelligence and real-world scenario training.

Our Verdict

ServiceSkills is a reliable e-learning platform for mid- to large-sized organizations looking to enhance customer service and soft-skills training across distributed teams. Its strong content quality and scalability ensure long-term value, though pricing may challenge smaller firms. Overall, it’s ideal for enterprises focused on engagement and consistent training outcomes.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$2990

per month

Product Snapshot

ServiceSkills.com - Communication Skills eLearning Library

ServiceSkills Specifications

Activity Dashboard
Asynchronous Learning
Activity Tracking
Access Controls/Permissions
Applicant Tracking
Attendance Tracking
Collaboration Tools
Training Management
Certification & Licensing
Learner Portal

View All Specifications

What Is ServiceSkills?

ServiceSkills is a cloud-based e-learning software that boosts business customer service and soft skills training. It solves the problem of inconsistent or outdated training by offering employees a flexible and engaging platform to develop the essential skills required to deliver exceptional customer experiences.

Managers can track progress and results through customizable learning paths, reporting tools, and performance tracking tools. All of this makes it easier to see improvements in customer satisfaction and team performance.

What Is ServiceSkills Best For?

ServiceSkills software excels with AI-powered role-playing simulations that facilitate virtual customer interactions. By utilizing artificial intelligence technology, learners can practice and receive feedback on their responses, allowing them to enhance their customer service skills within a secure and controlled environment.

How Much Does ServiceSkills Cost?

ServiceSkills price depends on the number of users. It starts at $2,990/year for up to 10 users. The vendor also offers a free trial.

Get a custom ServiceSkills cost based on your company’s size and user needs.

Disclaimer: The pricing is subject to change.

ServiceSkills Integrations

The vendor has not disclosed its third-party integrations.

How Does ServiceSkills Work?

Here's how you can navigate the dashboard after installation is completed:

Access the ServiceSkills platform by logging in with your credentials
Navigate to the dashboard to view all available courses and modules
Choose from hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules
If you’re a supervisor, you can assign specific courses to your team members
Track the progress of each employee and identify performance gaps
Use the dashboard to generate reports on individual scores and overall performance
Customize your site to match your organization’s branding
All the series in the ServiceSkills library are available in SCORM 1.2 and other common eLearning builds
You can test-drive the platform before making a decision

You can also schedule a free ServiceSkills demo to learn more about its platform.

Who Is ServiceSkills For?

The following industries use ServiceSkills LMS:

Information technology
Marketing
Insurance
Advertising
Security
Automotive
Healthcare

ServiceSkills Use Cases

Based on our analysis of user reviews and ServiceSkills’ core capabilities, several practical scenarios stand out where this training platform provides substantial value to various organizations:

1. Customer Service Teams Seeking Consistent Training Standards

Organizations with customer-facing staff often struggle to maintain consistent service quality across locations. ServiceSkills supports this need by providing structured, on-demand training modules that reinforce communication, empathy, and service recovery techniques. It enables supervisors to ensure every representative receives standardized instruction, improving overall customer satisfaction and reducing training disparities.

2. HR And Compliance Departments Promoting Respectful Workplace Culture

In industries where employee relations and compliance training are critical, HR teams use ServiceSkills to deliver microlearning courses on respect, inclusion, and workplace civility. This approach helps reduce behavioral issues and supports compliance with anti-harassment and diversity policies. The bite-sized learning model makes it easier to integrate training into daily operations without disrupting productivity.

3. Multi-Department Organizations Developing Leadership And Coaching Skills

For companies investing in leadership development, ServiceSkills provides an accessible platform for training emerging managers. It offers scenario-based modules that help supervisors strengthen coaching, feedback, and performance management skills. This is particularly valuable in multi-department settings where consistent leadership practices are essential to maintain team alignment and morale.

4. Remote Or Distributed Teams Requiring Scalable Training Access

Enterprises with remote or geographically dispersed workforces benefit from ServiceSkills’ online delivery and scalability. Teams can access the same training materials anytime, regardless of location, ensuring a unified learning experience. This model reduces logistical challenges and supports ongoing skill development across time zones.

5. Organizations Focused On Continuous Professional Development

Companies that prioritize continuous learning use ServiceSkills to complement existing HR or LMS systems. Its extensive course library allows employees to pursue targeted skill growth in areas like communication, teamwork, and problem-solving. This promotes a culture of learning while allowing managers to track progress and align training goals with performance outcomes.

ServiceSkills User Sentiment

Most Positive Sentiments

Least Positive Sentiments

Ease Of Use And Navigation

70% were Positive

15% were Negative

15% were Neutral/Mixed

Many reviewers describe ServiceSkills as intuitive and easy to navigate once familiar with its modules. The interface supports quick access to courses, progress tracking, and supervisor tools without a steep learning curve.

A user shared, “The platform is simple to use and easy to navigate for both employees and administrators.”

Reporting And Analytics

20% were Positive

65% were Negative

15% were Neutral/Mixed

Several users mention that reporting options could be more detailed and customizable. While basic tracking is available, some feel the analytics lack depth for advanced performance analysis.

Course Quality And Relevance

75% were Positive

10% were Negative

15% were Neutral/Mixed

Users frequently highlight the quality and relevance of the training content. Many note that lessons are practical, scenario-based, and directly applicable to real workplace situations, especially in customer service and team communication.

Customer Support Responsivenes

15% were Positive

70% were Negative

15% were Neutral/Mixed

A recurring complaint involves slow or delayed responses from the support team. Some users note that ticket resolution times can be lengthy, especially for technical issues or login access problems.

Scalability And Accessibility

65% were Positive

20% were Negative

15% were Neutral/Mixed

Organizations appreciate that the platform scales well for teams of varying sizes and supports remote and hybrid learners. The cloud-based system enables access anytime, making it a reliable tool for continuous training across locations.

Customization Limitations

25% were Positive

60% were Negative

15% were Neutral/Mixed

Although ServiceSkills allows site branding, users report that customization beyond colors and logos is limited. Some organizations seek more flexibility in layout design or learning path configurations.

Is ServiceSkills Right For You?

If you are looking for a solution that can easily adapt to the growth of your user base and training content, then ServiceSkills might be the perfect choice. The cloud-based infrastructure of the platform offers high scalability and flexibility. It eliminates the need for infrastructure upgrades or maintenance as user numbers increase. Whether you have a small team or a global workforce, ServiceSkills can accommodate your scalability requirements.

On top of that, the platform has also earned recognition for its accessibility and learning quality. Notably, it has received the AccessAbility Award from Helen Keller Services for its inclusive e-learning design.

Want to learn more about ServiceSkills? Contact our customer support team at 661-384-7070, and they will give you a detailed overview of the software to help you make an informed decision.

ServiceSkills Features

Course Library

The system offers a comprehensive library of hundreds of customer service training, team building, management skills, coaching, and respectful workplace microlearning training modules. The courses caters to different learning styles and can be accessed at any time, providing convenience and flexibility for the learners.

See How It Works

Customizable Learning Paths

This feature helps users create customized learning pathways. It enables supervisors to assign specific courses to their team members based on their roles and responsibilities. By doing so, the learning experience can be personalized to meet the specific needs of teams, ensuring that the training is effective.

See How It Works

Performance Tracking

ServiceSkills enables users to track the progress of each team member and identify performance gaps. It allows supervisors to monitor the learning progress in real time. By identifying areas of improvement, supervisors can provide timely feedback and support to their team members, enhancing the overall effectiveness of the training.

See How It Works

Reporting Tools

This functionality allows users to generate reports on individual scores and overall performance. It provides valuable insights into the learning outcomes and the impact of the training on the team’s performance. Organizations can recognize performance gaps by analyzing these reports and make informed decisions about future training needs.

See How It Works

Site Customization

The software allows users to customize their site to match their organization’s branding. It enhances the user experience by providing a consistent look and feel across the platform. ServiceSkills also reinforces the organization’s brand identity, making the learning experience more engaging and relatable for the learners.

See How It Works

Pros And Cons of ServiceSkills

A quick look at ServiceSkills's strengths and weaknesses to
help you decide if it's the right fit

Pros

Excellent internal customer service skills
Engaging modules enhance skill development
Ensures data integrity and privacy
Foster collaboration with innovative tools
Access a rich library for continuous learning

Cons

Initial adaptation may require some time
Customization options can be improved, according to some ServiceSkills reviews
Extensive features may be too much for smaller teams

ServiceSkills Pricing

An overview of ServiceSkills pricing plans to help you
choose the best option for your team and budget.

ServiceSkills Pricing

Efficient course completion times Hundreds of MicroLearning modules Broadcast quality, chaptered video presentations Quizzes with grading Post-quiz explanations and reporting functions Bookmarking that allows for individual self-paced learning Printable key points Available in universal Spanish and universal French

Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.

ServiceSkills Reviews

Insights from real users on ServiceSkills’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Brian

Insurance, 11-50 employees

Less than a year

5.0

August 2019

“We are a loyal customer & you should be too if you're interested in great customer service training”

Pros

I have been utilizing the Telephone Dr. DVD library Training for years, and I must say it's been a game-changer. Assigning coursework to individuals or departments and tracking their progress through their dashboards has made my job as a training manager incredibly easy. It has also been highly effective for onboarding new employees, as I can monitor their progress as they navigate through the coursework.

Cons

The dashboard isn't the most intuitive interface. It's not unusable, but it does take some time to become accustomed to using it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does ServiceSkills offer an API?

No, ServiceSkills does not offer an API.

What language does ServiceSkills support?

ServiceSkills, a robust e-learning solution, supports English, Spanish, and French.

What other apps does ServiceSkills integrate with?

The vendor has not provided any information about its third-party integrations.

Does ServiceSkills support mobile devices?

No, ServiceSkills does not support mobile devices.

What types of pricing plans does ServiceSkills offer?

The pricing depends on the number of users. It starts at $2,990/year for up to 10 users. Get a personalized ServiceSKills pricing plan according to your business’s requirements and size.

Who are the typical users of ServiceSkills?

Typical uses of ServiceSkills.com include automotive, advertising, marketing, insurance, healthcare, security, and information technology.

What level of support does ServiceSkills offer?

ServiceSkills offers email and phone support options.

How does ServiceSkills ensure that a team communicates effectively for successful trade training outcomes?

ServiceSkills offers a variety of courses that focus on improving communication within a team.

How does ServiceSkills enhance selling skills through customer service training?

ServiceSkills customer service training modules that focus on enhancing selling skills. The platform provides interactive lessons that equip users with effective communication strategies, thereby improving their selling skills.