360 SMS App: Pricing, Free Demo & Features

Name: 360 SMS App
Rating: 5 (5 reviews)

Last Updated May 11, 2026

Overview

360 SMS App is a Salesforce-native multi-channel messaging solution built for teams managing customer communication at scale. While some users note occasional slowdowns during bulk sends, its point-and-click automation, broad channel coverage, and highly responsive support team stand out. Overall, it is a well-regarded messaging tool for Salesforce-based teams.

Overall Rating

Based on 5 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

360 SMS App Specifications

Campaign Management
Customer Segmentation
Analytics and Reporting
Marketing Automation
Alerts/Notifications
Integration with CRM
Mobile Marketing
Personalization and Targeting
Lead Generation
Email Marketing

View All Specifications

What Is 360 SMS App?

360 SMS App is a Salesforce- and Zoho-native, Artificial Intelligence (AI)-powered messaging platform built for sales, marketing, and service teams. It enables businesses to send and receive messages across 15+ communication channels, including Short Message Service (SMS), Multimedia Messaging Service (MMS), and WhatsApp.

All this can be done without leaving their Customer Relationship Management (CRM) system. No-code automation tools allow teams to configure drip campaigns and triggered messages with minimal technical effort, while conversation management features keep customer interactions tied directly to Salesforce records.

What Is 360 SMS App Best Known For?

360 SMS App is best known for its seamless Salesforce-native messaging integration, allowing users to manage conversations, campaigns, and automation directly within their existing workflows. This helps improve efficiency and reduces the need to switch between tools.

How Much Does 360 SMS App Cost?

360 SMS App pricing starts at $7/user for its basic plan. The vendor offers customized pricing plans depending on the needs and requirements of an organization.

This range is intended for general budgeting purposes, as actual costs can differ based on messaging volume, Salesforce edition, and integration complexity.

Estimated Additional Costs:

Salesforce Integration Setup: $500–$3,000 — Configuration of workflows, automation rules, and syncing with Salesforce objects
SMS Usage Charges: $0.005–$0.03/message — Costs vary based on country, carrier rates, and messaging volume
Compliance & Opt-In Management Tools: $200–$1,000/year — Features for GDPR, TCPA compliance, and consent tracking
Advanced Automation & Campaign Features: $300–$2,000/year — Includes drip campaigns, chatbots, and performance analytics

Get in touch with us for a personalized 360 SMS App price quote for your business today.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

360 SMS App Integrations

The platform integrates with various third-party platforms. Some of these include:

Book a free 360 SMS App demo to learn more about its integration capabilities.

How Does 360 SMS App Work?

Here is how you can get started with the software once you log into the system as an administrator or primary 360 SMS App user:

Access the 360 SMS App dashboard within Salesforce to view messaging activity, campaign performance, and communication logs in one place
Configure SMS settings by connecting messaging channels, assigning numbers, and setting default communication preferences
Set up automation workflows using Salesforce Process Builder or Flow to trigger SMS based on lead actions, status updates, or customer events
Create and manage contact lists directly from Salesforce records
Design and launch SMS campaigns by selecting templates, scheduling messages, and defining recipient segments
Monitor two-way conversations through the messaging console
Assign roles and permissions to team members to control access
Analyze delivery rates, response metrics, and engagement insights through built-in reporting dashboards

Who Is 360 SMS App For?

360 SMS App software is best suited for a wide range of industries and sectors, including:

Education and academics
Finance
Healthcare
Non-profit
Mortgage
Insurance
Real estate

360 SMS App Use Cases

Based on our analysis of user reviews and 360 SMS App’s current capabilities, we have identified key scenarios where this software is a good fit for Salesforce-driven teams relying on real-time communication and workflow automation:

Sales Teams Managing High-Volume Lead Follow-Ups Inside Salesforce

Sales teams handling large lead pipelines often use 360 SMS App to streamline follow-ups without leaving Salesforce. Reviews indicate that agents can send personalized SMS messages, automate responses, and track conversations directly within CRM records. This setup reduces response time and helps teams maintain consistent engagement across every stage of the sales funnel.

Recruitment And Staffing Agencies Coordinating Candidate Communication

Recruitment teams frequently rely on 360 SMS App to manage interview scheduling, candidate updates, and status notifications at scale. Users highlight that SMS communication improves response rates compared to email, especially for time-sensitive hiring processes.

Customer Support Teams Handling Two-Way Messaging At Scale

Support teams use 360 SMS App to manage inbound and outbound SMS conversations as part of their customer service workflows. Having two-way messaging embedded in Salesforce allows agents to respond quickly while maintaining a full interaction history. This is particularly effective for industries like logistics, healthcare, or field services where customers prefer quick text-based updates.

Marketing Teams Running SMS Campaigns With CRM Segmentation

Marketing teams leverage 360 SMS App to execute targeted SMS campaigns using Salesforce data. Users often mention the ability to segment audiences, trigger automated campaigns, and measure engagement without exporting data to external tools.

Field Service Operations Sending Real-Time Alerts And Updates

Organizations with mobile or field-based staff use 360 SMS App to send appointment reminders, service updates, and urgent notifications to customers. Automated SMS alerts help reduce missed appointments and improve coordination between teams and clients.

Is 360 SMS App Right For You?

Fragmented customer communications, spread across tools and teams, often result in missed follow-ups and inconsistent records. 360 SMS App consolidates messaging within Salesforce, thereby offering built-in compliance tools, opt-in/opt-out management, and a privacy-by-design architecture.

Trusted by 60,000+ users across 100+ countries, it suits organizations running core operations on Salesforce or Zoho CRM that need secure, scalable, multi-channel messaging.

Still doubtful if 360 SMS App is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

360 SMS App Features

Automated Messaging

It allows teams to trigger outbound messages through Salesforce Flows, Process Builders, and Apex Methods, without writing custom code. Follow-ups, alerts, and campaign responses run on preset logic, which reduces manual effort and ensuring consistent communication at every stage of the customer lifecycle.

See How It Works

Drip Campaigns

Using the drip campaign functionality, teams can schedule sequences of messages, including SMS, ringless voicemails, and surveys, at predetermined intervals. Each campaign runs on a predefined timeline, keeping contacts engaged without ongoing manual input, which benefits lead nurturing, onboarding sequences, and customer retention outreach.

See How It Works

Bulk And Batch Messaging

These capabilities allow teams to send high-volume messages to contacts segmented by Salesforce views, reports, or campaigns. Messages can be scheduled in advance for time-sensitive outreach, reducing the manual workload for large-scale communication while automatically logging all records within Salesforce.

See How It Works

One-On-One Conversational Messaging

Two-way, one-on-one messaging gives agents a threaded chat interface directly within Salesforce records. Agents can view full message histories, reply in real time, and manage conversations across all supported channels. This enables faster response times and more personalized customer interactions without switching between platforms.

See How It Works

Link Tracking And Surveys

Built-in link tracking and survey tools allow teams to embed trackable hyperlinks in messages and monitor click activity in real time. Survey responses are stored directly as Salesforce data, which makes it straightforward to capture feedback, qualify leads, or gather structured input for business-specific workflows.

See How It Works

Pros And Cons of 360 SMS App

A quick look at 360 SMS App's strengths and weaknesses to
help you decide if it's the right fit

Pros

Enables quick, point-and-click Salesforce configuration
Supports multi-channel drip campaigns natively
Provides fast, consistently responsive customer support

Cons

Performance slows during high-volume bulk sends
Voice call audio occasionally unclear

360 SMS App Reviews

Insights from real users on 360 SMS App’s features,
performance, and overall experience.

Total 5 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Juan V.

Non-Profit Organization Management, 101-500 employees

Less than 6 months

5.0

March 2024

“Exceptional setup and support”

Pros

Getting started has been outstanding. The setup process and support have both been exceptional, deployment went very well and it's been simple to get quick access to our assigned support contact whenever needed.

Cons

I haven't run into any downsides with this product.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Akshay K.

Information Technology and Services, 1-10 employees

More than a year

5.0

March 2024

“Fast native salesforce messaging”

Pros

Running 360 SMS has been simple and quick and the fact that it works natively inside Salesforce makes a big difference. Features like iText for chatbot functionality and Drip Campaigns are also really valuable.

Cons

sometimes we run into Carrier Violation errors but that doesn't seem to come from the 360 SMS app itself. It appears to be more of an issue on the network provider side.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

AJ J.

Real Estate, 11-50 employees

More than a year

5.0

February 2024

“reliable app with stellar support”

Pros

Almost no bugs with this app.. it consistently works really well every time I use it. On top of that, the customer support team is fantastic and always incredibly helpful. Gourav Hotwani especially goes above and beyond whenever I run into any issue and makes sure everything gets taken care of.

Cons

No complaints.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 5 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does 360 SMS App support?

360 SMS App is available in English.

What other apps does 360 SMS App integrate with?

The platform integrates with various third-party tools, including QuickBooks, Xero, Zendesk, WordPress, Bullhorn, and Jungo.

Does 360 SMS App offer an API?

Yes, it offers an API.

Does 360 SMS App offer a mobile app?

No, 360 SMS App doesn’t offer a mobile app.

What types of pricing plans does 360 SMS App offer?

360 SMS App offers custom pricing which starts at $7/user. Contact us for a 360 SMS App cost estimate.

Who are the typical users of 360 SMS App?

Education and academics, finance, healthcare, nonprofit, and mortgage industries and sectors can benefit the most from 360 SMS App features.

What level of support does 360 SMS App offer?

360 SMS App provides 24/7 technical support via phone, email, and live chat.