360 SMS App

360 SMS App is a Salesforce-native multi-channel messaging solution built for teams managing customer communication at scale. While some users note occasional slowdowns during bulk sends, its point-and-click automation, broad channel coverage, and highly responsive support team stand out. Overall, it is a well-regarded messaging tool for Salesforce-based teams.

What Is 360 SMS App?

360 SMS App is a Salesforce- and Zoho-native, Artificial Intelligence (AI)-powered messaging platform built for sales, marketing, and service teams. It enables businesses to send and receive messages across 15+ communication channels, including Short Message Service (SMS), Multimedia Messaging Service (MMS), and WhatsApp.

All this can be done without leaving their Customer Relationship Management (CRM) system. No-code automation tools allow teams to configure drip campaigns and triggered messages with minimal technical effort, while conversation management features keep customer interactions tied directly to Salesforce records.

What Is 360 SMS App Best Known For?

360 SMS App is best known for its seamless Salesforce-native messaging integration, allowing users to manage conversations, campaigns, and automation directly within their existing workflows. This helps improve efficiency and reduces the need to switch between tools.

How Much Does 360 SMS App Cost?

360 SMS App pricing starts at $7/user for its basic plan. The vendor offers customized pricing plans depending on the needs and requirements of an organization.

This range is intended for general budgeting purposes, as actual costs can differ based on messaging volume, Salesforce edition, and integration complexity.

Estimated Additional Costs:

• Salesforce Integration Setup: $500–$3,000 — Configuration of workflows, automation rules, and syncing with Salesforce objects
• SMS Usage Charges: $0.005–$0.03/message — Costs vary based on country, carrier rates, and messaging volume
• Compliance & Opt-In Management Tools: $200–$1,000/year — Features for GDPR, TCPA compliance, and consent tracking
• Advanced Automation & Campaign Features: $300–$2,000/year — Includes drip campaigns, chatbots, and performance analytics

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

360 SMS App Integrations

The platform integrates with various third-party platforms. Some of these include:

• QuickBooks
• Xero Accounting Solution
• Zendesk
• WordPress
• Bullhorn ATS
• Jungo

How Does 360 SMS App Work?

Here is how you can get started with the software once you log into the system as an administrator or primary 360 SMS App user:

• Access the 360 SMS App dashboard within Salesforce to view messaging activity, campaign performance, and communication logs in one place
• Configure SMS settings by connecting messaging channels, assigning numbers, and setting default communication preferences
• Set up automation workflows using Salesforce Process Builder or Flow to trigger SMS based on lead actions, status updates, or customer events
• Create and manage contact lists directly from Salesforce records
• Design and launch SMS campaigns by selecting templates, scheduling messages, and defining recipient segments
• Monitor two-way conversations through the messaging console
• Assign roles and permissions to team members to control access
• Analyze delivery rates, response metrics, and engagement insights through built-in reporting dashboards

Who Is 360 SMS App For?

360 SMS App software is best suited for a wide range of industries and sectors, including:

• Education and academics
• Finance
• Healthcare
• Non-profit
• Mortgage
• Insurance
• Real estate

360 SMS App Use Cases

Based on our analysis of user reviews and 360 SMS App’s current capabilities, we have identified key scenarios where this software is a good fit for Salesforce-driven teams relying on real-time communication and workflow automation:

Sales Teams Managing High-Volume Lead Follow-Ups Inside Salesforce

Sales teams handling large lead pipelines often use 360 SMS App to streamline follow-ups without leaving Salesforce. Reviews indicate that agents can send personalized SMS messages, automate responses, and track conversations directly within CRM records. This setup reduces response time and helps teams maintain consistent engagement across every stage of the sales funnel.

Recruitment And Staffing Agencies Coordinating Candidate Communication

Recruitment teams frequently rely on 360 SMS App to manage interview scheduling, candidate updates, and status notifications at scale. Users highlight that SMS communication improves response rates compared to email, especially for time-sensitive hiring processes.

Customer Support Teams Handling Two-Way Messaging At Scale

Support teams use 360 SMS App to manage inbound and outbound SMS conversations as part of their customer service workflows. Having two-way messaging embedded in Salesforce allows agents to respond quickly while maintaining a full interaction history. This is particularly effective for industries like logistics, healthcare, or field services where customers prefer quick text-based updates.

Marketing Teams Running SMS Campaigns With CRM Segmentation

Marketing teams leverage 360 SMS App to execute targeted SMS campaigns using Salesforce data. Users often mention the ability to segment audiences, trigger automated campaigns, and measure engagement without exporting data to external tools.

Field Service Operations Sending Real-Time Alerts And Updates

Organizations with mobile or field-based staff use 360 SMS App to send appointment reminders, service updates, and urgent notifications to customers. Automated SMS alerts help reduce missed appointments and improve coordination between teams and clients.

Is 360 SMS App Right For You?

Fragmented customer communications, spread across tools and teams, often result in missed follow-ups and inconsistent records. 360 SMS App consolidates messaging within Salesforce, thereby offering built-in compliance tools, opt-in/opt-out management, and a privacy-by-design architecture.

Trusted by 60,000+ users across 100+ countries, it suits organizations running core operations on Salesforce or Zoho CRM that need secure, scalable, multi-channel messaging.

Still doubtful if 360 SMS App is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.