Review Monster

Review Monster offers an AI chatbot that answers questions about the business’s services, service area, hours, and pricing. It can also collect interested visitors’ names or phone numbers and send those details to the business. This provides staff with contact information for follow-up when inquiries arrive outside staffed hours.

The platform sends SMS and email review requests after completed jobs, appointments, or purchases. Customers can rate their experience and select what they like most. Its Suggested Reviews tool uses this feedback to draft a review they can post on Google. This gives customers a starting point based on their own feedback.

Review Monster can submit business information to more than 50 directories and correct outdated listings. It checks that the business’s name, address, and phone number match across listings. This helps businesses address conflicting contact details that customers may find online.

This feature lets businesses set available times for customers to book appointments or request quotes on their website. Customers can select a time, and both parties receive confirmation. This supports appointment bookings outside business hours without staff coordinating each request by phone.

The platform sends monthly SEO reports that help users track keyword rankings and rankings at different points on a map. They also show calls, direction requests, website clicks, and search impressions. A simple summary explains the results and next steps, helping business owners understand their search performance and customer activity.