Review Monster

What Is Review Monster?

Review Monster is an online reputation management platform for local businesses that need a consistent process for requesting and displaying customer feedback. It connects completed customer activity with review outreach through existing CRM or booking tools. Businesses can customize request messages and route dissatisfied customers’ feedback privately for follow-up. Its new-review notifications alert owners to incoming feedback, and AI drafts Google review replies for approval or automatic posting.

The platform also shares selected reviews on social channels and displays them through a branded website widget. These capabilities help owners manage review collection, responses, and publication without handling each step separately.

What Is Review Monster Best For?

The platform stands out for its ‘Lead Auto-Reply’ feature as it helps local businesses acknowledge inquiries when staff are unavailable. Visitors receive a personalized text and email confirming their request as soon as they submit a website form. Each submission also triggers an alert to the business owner for follow-up. This helps service businesses acknowledge new inquiries promptly, even when staff are occupied with customer appointments or jobs.

How Much Does Review Monster Cost?

Review Monster price starts at $195/month for the Review Automation plan. This plan includes key features such as a CRM, personalized review requests, past-customer outreach, Google review auto-replies, smart timing and messaging, and five-star review social posts.

Other Review Monster pricing plans are:

• Website: $195/month
• Reviews + Website: $295/month,
• SEO: $395/month

Apart from the base fee, businesses should also factor in the following potential additional costs:

• Setup Fees Ranging between $195 and $395, depending on the selected plan
• SMS Compliance Registration: $20 to $65, one time
• Monthly SMS Campaign Fee: $11/month
• Text Message Usage: up to $8/month at 150 to 600 texts

Disclaimer: The pricing is subject to change.

Review Monster Integrations

The Review Monster software supports integration with multiple CRM and POS systems, such as:

• Jobber
• Housecall Pro software
• Service Titan

How Does Review Monster Work?

Once you have logged in to the platform, follow these steps to start using its features:

• Personalize the SMS and email review request templates to match your business
• Use your connected CRM to record completed customer activity
• Monitor new reviews through the platform’s notifications
• Open emailed AI-generated Google review replies to check the suggested responses
• Approve a reply or edit responses before publication
• Activate autopilot mode if you prefer automatic replies instead of individual approval

Who Is Review Monster For?

Review Monster serves multiple businesses and sectors, such as:

• Home services
• Health and wellness
• Automotive
• Professional services
• Hospitality

Review Monster Use Cases

Our analysis of documented Review Monster features identified these scenarios where it could be a fit:

Service Businesses Requesting Reviews After Completed Jobs

When crews move from one job to the next, review requests can become a separate task for office staff. Review Monster connects with CRM systems to trigger SMS and email requests after completed customer activity. This could suit service businesses that want outreach tied to their existing job records.

Contractors Receiving Website Inquiries During Service Calls

Review Monster is useful for contractors working at a customer’s property may not be able to respond immediately to a new inquiry. It sends a personalized text and email when someone submits a form, then alerts the owner. This could fit businesses that need to acknowledge requests before staff can follow up personally.

Appointment-Based Businesses Accepting After-Hours Bookings

Salons, gyms, and other appointment-based businesses can use the platform to accept bookings when staff are unavailable. Customers select a time from the business’s stated availability, and both parties receive confirmation. This suits businesses that want customers to book through their website without calling during staffed hours.

Companies Tracking Search Visibility Across Their Service Area

Search visibility can differ across the neighborhoods a business serves. Review Monster helps measure Google Map Pack positions through a grid of checkpoints across the service area. Its monthly reports show ranking changes alongside calls, direction requests, website clicks, and search impressions. This helps owners assess results beyond their office location.

Is Review Monster Right For You?

Review Monster is suitable for local businesses that need regular Google review collection and a consistent process for responding to feedback. It is particularly relevant to businesses handling repeat customer transactions, with automatic requests and follow-ups that do not require staff to initiate each message.

Since review campaigns involve customer names and contact details, data protection matters. The platform uses encryption in transit and at rest, access controls, and regular security assessments. That said, businesses remain responsible for obtaining consent before uploading customer information.

Review authenticity also matters when using AI-generated text. The FTC’s Consumer Reviews and Testimonials Rule, effective October 21, 2024, prohibits fake reviews that misrepresent actual customer experiences. Review Monster drafts suggested reviews from customers’ ratings and selected feedback for them to post on Google. This connects the draft to customer input and provides a starting point for describing their experience.

Need to check whether Review Monster matches your review and marketing requirements? Call (661) 384-7070 to discuss its suitability for your business.