Phreesia Software

Lots of Options But Phreesia is the Clear Cut Winner

Pros

Med Clarity has significantly enhanced the patient experience by offering features such as reminder calls, self-check-in kiosks, digitization of patient documents, online portal payments, and customizable patient satisfaction surveys.

Cons

While Phreesia may be cost-prohibitive for smaller practices, it suits our medium/large office well. However, we've noticed frequent changes in customer success reps post-implementation.

Excellent product. Highly recommend

Pros

The ability to send blast messages, enable self-check-in, and facilitate online payments are among the highlights of Med Clarity. These features enhance patient engagement and streamline administrative tasks.

Cons

No issues so far, everything is going smoothly.

Phreesia Review

Pros

The capability to verify patients' insurance prior to their office visit is a valuable feature of Med Clarity.

Cons

One limitation is the inability to save a card on file unless the patient is scheduled for the same day.

Phreesia has increased our revenue during our trial period!

Pros

The seamless integration with eCW EMR and efficiency in handling administrative tasks make Med Clarity an invaluable tool for our practice. Features like automated consent form distribution, copayment collection, and customizable payment plans have significantly improved our workflow and revenue collection.

Cons

It would be beneficial if Phreesia had a patient self-scheduling option integrated with eCW. Currently, patients request appointments through a Phreesia form, requiring manual entry into our EMR.

Phreesia has made our Practice a whole lot better.

Pros

The ease of use, patient engagement tools, reduced wait times, and minimized paperwork are some of the key benefits of using Med Clarity.

Cons

We've encountered challenges with co-pays and their posting, which may be an internal issue.

Valuable tool

Pros

Med Clarity's insurance verification, appointment reminders, patient communication, and payment features have been instrumental in enhancing practice efficiency and revenue collection.

Cons

Occasionally, patients complain about excessive communication. Improved integration with the EHR beyond saving items as PDFs would be beneficial. Additionally, identifying credit balances within Phreesia would be helpful.

Love how much time Phreesia saves our office.

Pros

Med Clarity has transformed our office operations by simplifying patient paperwork, reducing appointment confirmation calls, streamlining insurance eligibility verification, and facilitating upfront payment collection.

Cons

Phreesia has exceeded my expectations, and I have no complaints.

Super User

Pros

Phreesia has been instrumental in transitioning our practice to a digital environment, especially during the pandemic. Its continuous enhancements, user-friendly interface, and active engagement with users through programs like the Beta program have been commendable.

Cons

Phreesia's support team can sometimes be impatient, and I wish there was more flexibility for customization without relying heavily on support. Improvements in self-scheduling, avoiding duplicate accounts, and refining appointment confirmations are desired.

Phreesia is exceptional

Pros

The exceptional customer service provided by Phreesia, along with their responsiveness to user feedback and feature requests, sets them apart from other providers.

Cons

While some elderly patients struggle with online check-in, most find it quick and easy.

Genesis Care

Pros

Med Clarity's ease of use, patient-friendly features, and excellent support make it a valuable asset for our practice.

Cons

Technical issues, like screen timeouts during interviews, have occurred.