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Freshservice

Top 11 Freshservice Alternatives

Jira Service Management

Jira Service Management

4.5138 Reviews

Experiencing challenges with ticket management and IT service management? Jira Service Management offers an efficient ITSM solution, simplifying processes and enhancing support with seamless integrations. Explore it today for smoother operations, improved efficiency, and regain control over your IT service management....
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Zendesk
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Zendesk

4.4100 Reviews

Zendesk Voice is a collaboration tool for streamlining phone support. While complex routing requires initial configuration, its embedded call buttons and automatic ticket creation offer immediate efficiency. Overall, Zendesk’s unified agent workspace makes it a compelling choice for voice handling....
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SolarWinds Service Desk

SolarWinds Service Desk

4.452 Reviews

SolarWinds Service Desk is a cloud-based ITSM platform for IT and enterprise service management. While extensive customization can occasionally impact performance during peak usage or large data volumes, it unifies incident and asset management, delivering strong visibility, control, and improved efficiency across IT and non-IT teams....
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BMC Helix ITSM

BMC Helix ITSM

4.224 Reviews

BMC Helix ITSM provides a comprehensive suite for ITIL-aligned service and asset management. Although newer administrators may find navigation slightly complex, its integrated knowledge management system accelerates team proficiency. Consequently, BMC Helix ITSM remains a powerful solution for optimizing service experiences and operational efficiency....
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Kayako

Kayako

4.113 Reviews

Kayako software is a powerful cloud-based customer support platform that helps in integrating emails, live chat, and phone support. Despite occasional performance lags, its multi-channel support enhances user engagement. Kayako software allows users to provide seamless communication support across different channels through ticket organization, automation shortcuts, and application integrations....
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Risotto

Risotto

51 Review

Risotto is an AI-powered ITSM platform that automates IT support and software access within Slack, reducing agent workload and accelerating resolutions. Its reliance on AI can struggle with complex, nuanced cases, but this allows human experts to focus on higher-value issues, supporting rapid time-to-value and secure enterprise scaling....
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SysAid

SysAid

4.7550 Reviews

Experience next-gen IT service management with SysAid. All your IT processes unfold before your eyes seamlessly, from ticket closing to task completion to workflow orchestration. With SysAid, manage your business tasks with its automated and data-driven efficiency....
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ManageEngine ServiceDesk Plus
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ManageEngine ServiceDesk Plus

4.65 Reviews

ManageEngine ServiceDesk Plus offers an IT service management platform that helps organizations manage tickets, assets, and workflows with ease. While limited documentation on custom ticket forum formatting can make advanced setup slightly challenging, its automation features make it a dependable choice for enterprise IT teams....
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Zoho Desk

Zoho Desk

4.48 Reviews

Zoho Desk, an innovative customer service help desk software, streamlines operations and improves agent productivity. It delivers lasting customer experiences, making it a top choice for businesses worldwide. Maximize sales performance by providing your account executives with real-time data analytics....
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TeamSupport Software

TeamSupport Software

3.73 Reviews

TeamSupport software streamlines customer support with intuitive ticketing and collaboration features. Although it could benefit from a better mobile version, its robust capabilities and user-friendly interface empower teams to resolve issues efficiently and enhance customer satisfaction. TeamSupport is an effective solution to better customer support management and team collaboration....
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LiveAgent

LiveAgent

Claimed

Claimed

4.813 Reviews

LiveAgent is a versatile help desk software designed to streamline customer communication across multiple channels, including email, live chat, and social media. While initial setup requires technical assistance, the extensive integration options and automated workflows enhance efficiency....
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