Are you looking for a solution to efficiently handle tickets, projects, reports, and invoices? Vorex is a cloud-based IT service desk software that integrates with other Kaseya products and popular financial applications. Explore how Vorex software can streamline IT service management and improve customer satisfaction.

Vorex Specifications

Time Tracking

Task Management

Reporting

Budget Management

View All Specifications

What Is Vorex?

Overview

Vorex, by Kaseya, is a cloud-based software that aims to streamline IT service management. It offers an integrated platform to create, manage, and resolve all IT service requests and tickets. The software helps businesses reduce costs, increase productivity, and improve customer satisfaction. In the following Vorex review, we discuss the softwares features, pricing options, and other benefits.

What Is Vorex Best For?

The software is known for its comprehensive IT ticketing system. It enables IT teams to take less time tracking tickets and efficiently manage and resolve IT issues. Users can access the Vorex service desk dashboard as a centralized platform for tracking and responding to IT requests, incidents, and problems.

Vorex Pricing

The software offers various pricing options that cater to many organizations' evolving needs. Request for a custom Vorex cost.

Vorex Integrations

The software integrates with third-party applications, including:

How Does Vorex Work?

Here is how to start with the software:

  • Log in using your Vorex credentials
  • Navigate to the dashboard for an overview of IT service requests and tickets
  • Create new tickets or service requests using the service desk module
  • Assign tickets to team members based on their roles and availability
  • Monitor the progress of tickets and service requests in real-time
  • Plan and execute IT projects using the project management module
  • Analyze IT service data using the business intelligence and reporting module
  • Generate invoices using the billing and invoicing module
Watch a free Vorex demo and learn about its capabilities.

Who Is Vorex For?

Vorex is designed for midsize businesses. It is particularly beneficial for companies that rely significantly on IT services. This includes sectors such as:

  • Technology
  • Finance
  • Healthcare
  • Education

Is Vorex Right For You?

Are you looking for a comprehensive, cloud-based IT service desk solution that can streamline your IT service management, enhance productivity, and improve customer satisfaction? If so, Vorex might be the perfect fit for you.

The software is designed with security and scalability in mind. It offers robust security features to protect your data and is scalable to grow with your business. Whether you’re a small business or a large enterprise, Vorex can adapt to your needs.

Still not sure if Vorex software is right for you? Contact our customer support team at 661-384-7070, who will help you make the best decision.

Vorex Features

Manage all aspects of IT service requests using this feature. It allows users to create and track tickets, assign them to team members, manage Service Level Agreements (SLAs), and set up workflows for efficient resolution. Notifications keep everyone updated on ticket status, enhancing communication and collaboration. It is particularly beneficial for improving response times and customer satisfaction.

how it worksSee How It Works

Vorex is designed to help businesses effectively plan and execute IT projects. It provides various tools for creating tasks, setting milestones, establishing dependencies, and generating Gantt charts. Resource allocation capabilities ensure optimal utilization of team members. Real-time tracking of project progress helps identify and resolve bottlenecks, leading to successful project completion.

how it worksSee How It Works

The software offers robust data analysis and visualization capabilities. Users can create custom reports and dashboards using a user-friendly drag-and-drop interface. These reports provide valuable insights into IT service data, aiding in informed decision-making. The ability to export and share reports enhances transparency and collaboration within the team.

how it worksSee How It Works

This feature helps simplify the financial operations of a business. It allows users to create invoices based on various parameters such as time spent, materials used, fixed fees, or recurring charges. This automation reduces manual effort and errors in billing processes. Integration with accounting software like Quickbooks or Xero further streamlines financial management.

how it worksSee How It Works

Pros and Cons of Vorex

Pros

  • Cloud-based accessibility
  • Robust features
  • User-friendly and intuitive interface
  • Automation and optimization of IT service processes

Cons

  • May have a learning curve for some users
  • Minor bugs and glitches
  • Support or service delays, according to some Vorex reviews

Vorex Reviews

Overall Rating

3.6

17 Reviews

Rating Distribution

5

star

(5)

4

star

(7)

3

star

(1)

2

star

(1)

1

star

(3)

May 2019

A good software that your money is worth

Leo

Hospital & Health Care

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

This software is cheap on your pockets but works like an expensive one. Our planning and reporting on our company are very complicated, but it is now much easier because of this software. You will be able to see the results in a matter of time.

Cons

As for now, money-wise, I have not experienced any hardships with this software. I am looking forward to more updates and features.

October 2017

Vorex has been a BIG help!

Nisa

Management Consulting

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Pros

It has been versatile enough that I can customize it to meet our unique and specific needs. It has helped our team to work together better and track reporting better. It has helped us become much more efficient.

Cons

There are very few issues... I just find that there are odd glitches every once in a while, but support has always helped to solve them.

April 2017

This tool takes care of all aspects of business administration

Shawn

Not Specified

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10

Pros

The best thing about Vorex is that it takes care of everything on the business management or administration part and lets me concentrate on growing my business by focusing on sales and customers. It doesn't do everything that all those fancy tools do, but it is a perfect solution for people who need one tool for managing time, projects, expenses, billing, etc. It is one of the easiest tools to use, especially for people like me, who are not tech geeks. Their personalized demo lets you use the tool to the fullest and understand its capabilities totally before starting to pay. Vorex is easy on my pocket and does more than what it costs.

Cons

They do not support their product, and they will not stop charging my card when I request they do so! I urge you to run as far as you can from them!

March 2017

Easy to Use and a Great Value

Michael

Marketing and Advertising

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Pros

I find Vorex easy to use, with a really great price point and lots of features.

Cons

I feel that some of the features lack more advanced workflows.

September 2016

Overall Project Management Finance Software

Kelly

Management Consulting

Ease of use

4

Value for money

4

Customer Support

8

Functionality

4

Pros

I like how Vorex has the capability to do everything in one spot. For example, Finance, Project Management, and CRM are huge. Not many softwares have these features.

Cons

There are too many steps to get anything accomplished. The 10-step process for invoices is too time-consuming. Project Management dates never work properly. The system is not streamlined compared to what I have seen on the market. I have also had a lot of problems with the software not working properly, like syncing to QuickBooks and the Project Management section.

September 2016

Vorex Review

Kyle

Accounting

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Vorex is a full lead-to-cash system including CRM. The vendor is good.

Cons

Vorex was acquired and I am not sure about the new company. But it is worth it.

May 2016

PROBABLY THE WORST BUSINESS MANAGEMENT / PSA SOFTWARE OUT THERE!!!

Tyler

Not Specified

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Pros

This was the absolute worst experience I have ever had with a software company. The software is absolute garbage and crashes CONSTANTLY! We were sending their "Tech Support" department daily videos of 404 NOT FOUND errors on almost every page of their software. They sold us a bill of goods and totally scammed us at every corner. Countless emails and phone calls to them went unreturned. Over a dozen emails requesting that they cancel our account were completely ignored. We filed a fraud claim with our bank and blocked them from continuing to charge us. What did they do? They changed their billing information and continued billing us three months later. Do not believe a word of the FAKE positive reviews on this site. The company is run by dishonest thieves who almost certainly wrote these other reviews themselves. Save yourself the trouble, expense, and grief of having to trial and cancel this software. They do not support their product and they will not stop charging your card when you request they do so! RUN AS FAR AS YOU CAN FROM THEM!

Cons

They lack some depth when it comes to more complex workflows, but for the money, it's a great buy.

August 2015

Not ready for prime time

Chris

Information Technology and Services

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Pros

The product at first seemed simple to use without a bunch of extra unneeded "features."

Cons

It was not ready. It was difficult for me to onboard, invoicing never worked, and QuickBooks integration seemed like vaporware. They have terrible business practices. I knew in a week this wasn't going to work, but they would not let me out of the 1-year contract. Other vendors are much easier to work with.

October 2014

An excellent product worth the money

Chuck

Management Consulting

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

I like the simplicity, cost, and power of the data. We needed a sound time management system that could eventually be used for a more sophisticated project management system. We are a small firm (15 users) and up to now have not been very disciplined about project planning and reporting. The Vorex system will help us improve and be able to see the results quickly.

Cons

At this point, I have not experienced any negative elements. However, I am only three months into implementation.

October 2014

Not user-friendly

Loretta

Management Consulting

Ease of use

2

Value for money

4

Customer Support

2

Functionality

2

Pros

Their team was friendly and seemed to understand what we needed.

Cons

Whenever I had to make changes on our invoices, trying to figure out where to make the changes in the software turned out to be a nightmare. My team and I always ended up calling their software guys, who then had to program it for us and get back to us with the changes. We finally gave up and went to a simple online billing system.

Frequently Asked Questions

The software's pricing depends on several factors, including organization type, size, and needs. Request for a custom Vorex price.