Knock CRM

“It's an awesome communication tool”

Pros

What I appreciate the most about Knock is its integrations, which allow me to avoid re-entering data across multiple systems.

Cons

In the start, navigating through the tabs was a bit confusing.

“Amazing CRM software”

Pros

Knock's best features are the ability to create custom response templates, transfer prospects to sister properties and the various settings and functions it offers. I have even earned the nickname "queen of Knock" and I genuinely love using the platform!

Cons

If on site team members don't fully understand or are not proficient with Knock, things can pile up, especially if reminders aren't set up properly. This is more of an operator error than a Knock issue, but it can get frustrating. The key to success with this is making sure there's sufficient training and utilizing its support.

“Good integration options”

Pros

The ease of use is a standout. Features like setting reminders for myself and coworkers, merging guest cards when necessary and keeping a follow up record are incredibly useful. While it is a cool tool, it might not be essential. I say this because we notice fewer prospects, leads and tours compared to when we used Gmail for our initial contact point.

Cons

I'm not a fan of the tour scheduling. Most of the time, prospects either don't show up or cancel randomly. It feels less personal than speaking to someone over the phone or in person. Also we are getting fewer leads from Gmail and phone calls than we used to, which is odd. Sometimes the follow-up reminders can feel repetitive and I wish I could decide when to follow up and some prospects prefer to reach out themselves and don't want to be bombarded with emails. I have also had prospects mention that Knock's notifications are annoying, which can be less productive at times.