Last Updated
Overview
SMS Host helps properties elevate the guest experience by streamlining check-in, check-out, and on-site activities. It is a reliable solution for high-end enterprises seeking operational efficiency. While its online booking engine may occasionally require minor adjustments, its robust features integrations ensure smooth operations and meet the evolving needs of guests.
SMS Host Specifications
- Maintenance Requests
- Reporting And Analytics
- Mobile App
- Compliance Tracking
SMS Host Features
Reservations Management
The reservations management feature simplifies booking processes by centralizing guest information, room availability, and rates in one system. It enables staff to handle inquiries efficiently, reduce booking conflicts, and deliver a seamless reservation experience that boosts customer satisfaction and maximizes occupancy levels.
Multi-Property Management
The software allows businesses to oversee several properties within a single platform. Users can monitor performance, manage resources, and share data across locations seamlessly. This unified approach saves time, improves coordination, and supports consistent service quality across all properties.
Staff Mobile Operations
This feature enables housekeeping and front office staff to work remotely via SMS Host Anywhere. With mobile dashboards, zone sheets, and real-time status updates, teams can coordinate tasks efficiently, reduce delays, and maintain high service standards across property.
Owner Fulfillment
The software provides property owners with detailed financial reporting and transparent performance tracking. By automating distributions and ensuring accuracy in owner statements, it builds confidence, reduces administrative effort, and strengthens relationships between property managers and their stakeholders.
Pros And Cons of SMS Host
Pros
Reliable system with strong daily performance
Extensive reporting options for property insights
Fast operations streamline reservations and updates
Cons
Online booking engine causes reservation flow issues
Work order system is a bit slow
SMS Host Reviews
Total 2 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars50%
Share your experience
Anonymous
Graphic Design, N/A employees
“reliable messaging that delivers”
Pros
It gives me all the messaging features I need and covers everything I rely on for communication.
Cons
The spam filter could be better and I wish there were an option to lock the provision.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon M.
Restaurants, N/A employees
“frustrating and painfully slow”
Pros
There is almost nothing positive to say. It's slow, frustrating to use and a real pain overall. The only small benefit was that I didn't have to spend countless hours setting up the work order system with the required SMS materials.
Cons
Our analysis revealed that the work order system is the biggest problem because it's just terrible.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
1
Frequently Asked Questions
Does SMS Host offer an API?
Yes, SMS Host offers an API.
What types of pricing plans does SMS Host offer?
SMS Host pricing is customized with license or subscription options. Consultation fees are billed upfront, and payments may be periodic. Get in touch for a personalized SMS Host cost estimate.
What other apps does SMS Host integrate with?
SMS Host integrates with Revinate, SpaSoft, Duetto, Shift4, Oracle, and more.
Does SMS Host have a mobile app?
Yes, SMS Host offers mobile apps for both iOS and Android devices.
What language does SMS Host support?
The software is primarily available in English.
Who are the typical users of SMS Host?
SMS Host software is purpose-built for hospitality sectors, serving hotels, resorts, and similar businesses. SMS Host features support guest management, reservations, and multi-property operations.
What level of support does SMS Host offer?
SMS Host offers support via phone and an online contact form.