THMS Hotel

THMS Hotel features True Viewer, which is the software’s central dashboard that gives hotel owners and managers an instant snapshot of their entire operation. It presents real-time data such as occupancy rates, revenue figures, housekeeping status, and upcoming reservations in a single, easy-to-read interface. This consolidated view helps decision-makers quickly identify trends, track performance, and respond to issues without navigating multiple screens or reports.

The channel manager automates room inventory updates across all connected Online Travel Agencies (OTAs) such as Booking.com or Expedia. Whenever a reservation is made, availability is instantly updated on every platform to prevent double-bookings and ensure accurate pricing. This real-time synchronization saves staff time, reduces manual errors, and allows hotels to maximize occupancy and revenue across multiple booking channels.

The review management feature gathers guest feedback from various platforms and consolidates it in one place. Hotel staff can easily monitor comments, respond promptly to reviews, and identify areas for improvement. By streamlining how guest opinions are collected and addressed, this tool not only protects the property’s reputation but also helps maintain high guest satisfaction scores and encourage repeat bookings.

This module integrates directly with the front office and reservation systems to capture and consolidate guest information from various touchpoints. It helps create detailed guest profiles, enabling personalized service, targeted marketing efforts, and strategies to foster long-term guest loyalty.