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The importance of telehealth video conferencing software has grown exponentially, especially after the COVID-19 pandemic. According to the study, the global telehealth market was valued at USD 87.41 billion in 2022 and is projected to grow USD 94.44 billion in 2023, reaching USD 286.22 billion by 2030, with a compound annual growth rate (CAGR) of 17.2% from 2023 to 2030.

As the demand for accessible and efficient patient care continues to rise, these tools have become integral in bridging the gap between providers and patients. Whether you're a solo practitioner or a large healthcare organization, finding the perfect telehealth platforms for providers can be challenging.

This article explores the top 7 telehealth software solutions in 2024 that offer advanced features for safe and efficient patient care.

Features To Look For In Medical Video Conferencing Software

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When evaluating video appointment software for your practice, it's important to prioritize features that elevate the quality of telehealth services. The right tools can be the key to ensuring an effective consultation rather than a challenging experience for both patients and providers.

The right tools can be the key to ensuring an effective consultation rather than a challenging experience for both patients and providers.

  • High-Quality Video and Audio: Beyond the obvious need for clear visuals and sound, consider platforms that utilize AI-driven enhancements like automatic noise cancellation and real-time video optimization.
  • Streamlined User Experience: Look for software that offers adaptive interfaces tailored to the user's role, whether they're a clinician, patient, or admin staff. For example, systems that offer voice-command features or predictive text for documentation can speed up workflows.
  • Solid Data Security: While HIPAA compliance is standard, platforms are incorporating blockchain technology to enhance data security. Blockchain's decentralized nature ensures that patient data is virtually tamper-proof.
  • Seamless Integration: Other than EHR integration, consider platforms that support interoperability with emerging technologies like IoT (Internet of Things) devices and wearable health monitors. This allows for real-time data streaming during consultations, which provides a comprehensive view of the patient's health status.
  • Effective Recording and Documentation: Advanced platforms now offer AI-assisted transcription services that automatically summarize key points from consultations. These summaries can be tagged with specific medical codes (like ICD-10) for easier integration into EHRs.

Top 7 Telehealth Video Conferencing Software

Telehealth platform companies have surged in popularity, and to optimize the experience, organizations need to select a tool that facilitates seamless connections with patients.

Let’s explore the best available video conferencing providers to find the one that best fits the needs of your healthcare organization.

Doxy.me

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Doxy.me is one of the best telehealth video platforms offering remote health consultation solutions. This advanced, HIPAA and GDPR-compliant telemedicine platform allows healthcare providers to conduct secure audio-visual consultations tailored to their specific needs.

Some of the key features for Doxy.me includes:

  • The live chat feature provides a simple and effective way to communicate with patients via text.
  • Clinician Dashboard offers a real-time view of all appointments, enabling users to monitor the status.
  • Providers can view patient queue and admit them into private telehealth video calls, as needed.
  • Practice analytics offer valuable data, including patient visit numbers, wait times, and provider availability.
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Doxy.me excels in offering a highly customizable waiting room experience, perfect for healthcare providers looking to personalize their virtual care environment.

It offers the following four pricing plans for its users:

  • Free: $0/month (For everyone)
  • Pro: $35/month (For individual providers)
  • Clinic: $50/month (For small to medium clinics)
  • Enterprise: Custom pricing (For larger organizations)

athenaHealth

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athenaHealth is a cloud-based platform that offers comprehensive telehealth services integrated directly into its EHR system. This platform emphasizes user experience by offering intuitive workflows, specialty-specific features, and real-time patient insights.

Other key features of the software are listed below:

Other key features of the software are listed below:
  • Revenue cycle management simplifies the billing process of the organization.
  • Offers in-depth analytics and reporting on practice performance.
  • Provides mobile accessibility to access telehealth sessions effectively.
  • Features electronic health records to improve documentation and clinical efficiency.
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athenaHealth is renowned for its patient engagement that manages tools like online scheduling, patient portal and telehealth. Moreover, the pricing plans of the software vary based on the size of the practice and specific needs.

Teladoc Software

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Teladoc Software offers a cloud-based telemedicine solution designed for hospitals and health systems. This versatile platform supports various virtual care programs, from inpatient to outpatient and emergency service.

Its key features include:

  • Offers ongoing virtual primary care for chronic conditions.
  • Includes health data integration for a holistic patient profile.
  • Help medical providers to create personalized care regimens for patients.
  • Simplifies prescription management through its e-prescription feature.
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Teladoc offers services across a range of medical specialties, including primary and integrated care, mental health, and chronic condition management. Teladoc pricing for healthcare providers varies based on practice size.

MDLIVE

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MDLIVE is a telehealth platform known for its broad spectrum of services, including urgent care, behavioral health, and dermatology. With quality assurance certifications, it is dedicated to making healthcare accessible by removing location and time constraints.

Its key features include:

  • Extensive mobile app for both providers and patients.
  • Integrates with various insurance providers for seamless billing.
  • Provides easy appointment scheduling, with the option for same-day appointments frequently available.
  • Users can connect with providers through private and secure video or phone calls from any location.
  • On-demand consultations improve accessibility for patients.
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MDLIVE distinguishes itself with its extensive mental health support and services. Users can select from licensed therapists and board-certified psychiatrists and schedule therapy sessions according to their preferences and insurance coverage.

Its pricing is structured to address various wellness concerns with the following plans:

  • Urgent Care: $0-$89
  • Primary Care: $0
  • Mental Health: $0-$179 (for talk therapy), $0-$299 (for psychiatry)
  • Dermatology: $0-$95

TheraNest

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TheraNest is a specialized cloud-based software tailored for mental health practitioners. By integrating telehealth services and a managed billing system, TheraNest enhances care quality and reduces operational costs.

This comprehensive solution offers the following key features:

  • Includes therapy-specific tools like progress notes, treatment plans, and DSM codes.
  • HIPAA-compliant video conferencing tailored for mental health sessions.
  • Streamlines billing processes with insurance claims and payment tracking.
  • Allows clients to access their appointments and telehealth sessions via a client portal.
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TheraNest is renowned for its comprehensive practice management features, which include scheduling, billing, and client notes.

The pricing plans for TheraNest are as follows:

  • For up to 30 active clients: $42/month
  • For up to 40 active clients: $54/month
  • For up to 50 active clients: $65/month
  • For up to 80 active clients: $98/month
  • For 80+ Clients: Custom Pricing

NextGen EHR Software

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NextGen EHR software offers an EHR platform with integrated telehealth services, making it a wide-ranged solution for large practices and healthcare systems. Known for its powerful customization options, NextGen allows practices to personalize their telehealth experience to fit specific workflows and specialties.

Among the notable features are:

  • Offer tools for managing and analyzing patient populations.
  • Feature comprehensive billing and revenue management tools.
  • Mobile accessibility of patient data and telehealth sessions.
  • The screen-sharing feature enhances virtual visits by promoting interactivity.
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One of the standout features of NextGen EHR software is its advanced interoperability capabilities. The platform seamlessly integrates with various healthcare systems and technologies. The cost of the NextGen Healthcare platform is customizable and can be adjusted to meet the specific needs of your organization.

SimplePractice

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SimplePractice is a popular platform among mental health professionals, offering a user-friendly interface combined with video conferencing service. It’s designed to simplify practice management for therapists to focus more on patient care.

Key features include:

  • Customizable templates for notes, treatment plans, and assessments.
  • Allows therapists and clients to manage appointments and sessions via a mobile app.
  • Easy-to-use portal for clients to access telehealth sessions.
  • Reduces time spent on repetitive administrative tasks by automating them.
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The software distinguishes itself with its integrated website builder, which allows practitioners to design a professional website directly from their EHR account.

The software provides three standard pricing plans for practices along with a 30-day free trial:

  • Starter: Starting at $29/month
  • Essential: Starting at $69/month
  • Plus: Starting at $99/month

Final Words

In 2024, the selection of the right telehealth software for your practice is important if you want to improve healthcare delivery and patient engagement. Consider key features to enhance operational efficiency and focus on scalability and security. Each platform brings distinct features and benefits that cater to various needs in the healthcare sector.

To determine the best telehealth solution for your practice, reach out to us for personalized advice and recommendations. Our team can help you assess your specific needs and find the perfect software to increase your telehealth capabilities.