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Overview
Riva is a CRM activity capture and engagement automation platform that syncs email, calendar, and contact data for a complete customer 360. While effective, some users report limited manual control and customization. Its enterprise-ready sync, automated capture, and insights help teams work efficiently without manual entry.
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Starting Price
Custom
Riva Specifications
Lead Management
Contact Management
Sales Automation
Activity Tracking
What Is Riva?
Riva software is a CRM integration and activity capture engine that automatically records emails, meetings, contact updates, and calendar events into CRM systems. It delivers reliable, always‑on synchronization so teams never have to toggle between tools or perform manual entries, giving them a unified customer history and contextual insights. The platform also surfaces CRM insights directly within email inboxes and calendars, enabling users to work from familiar interfaces while enriching CRM data with real‑time engagement context
Riva Pricing
Riva has a starting price of $25/month for its Riva Sales Engagement – Essentials plan which includes email bursts and templates. Other Riva pricing plans include:
- Riva Sales Engagement – Professional – Starting at $45/month
- Riva Activity Capture – Starting at $45/month
- Riva Enterprise – Custom pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Riva Integrations
The software supports integration with numerous email, calendar, and CRM platforms, such as:
- Salesforce
- Microsoft Outlook
- Dynamics 365
- Google Gmail
- Veeva CRM
- Oracle Sales Cloud
- SAP CRM software
- NetSuite
- SugarCRM software
Who Is Riva For?
The platform is suited for organizations and teams that need automated activity capture and CRM enrichment workflows, including:
- Sales teams
- Customer success teams
- Revenue operations teams
- Advisors and client engagement teams
- Enterprise CRM administrators
- Professional services organizations
- Regulated industry workflows
Is Riva Right For You?
Riva is an excellent choice for organizations that want to eliminate manual CRM data entry and ensure complete, accurate engagement histories for customer interactions. Its automated syncing of emails, calendar events, and contacts directly into CRM systems enables consistent context for sales, support, and advisory teams, while its insight side panel reduces tool switching and accelerates productivity.
Built for enterprise scale and complex CRM environments, Riva’s architecture supports large user bases and robust integration needs.
Still unsure if Riva is right for you? Connect with our customer support staff at (661) 384‑7070 for tailored guidance.
Riva Features
Riva automatically captures inbound and outbound email activity and writes it into the appropriate CRM records without manual logging, ensuring that interactions are captured in real time and tied to the correct contacts, opportunities, or accounts.
Riva’s calendar sync captures meeting details such as attendees, topics, locations, and participant status, then maps them to CRM records. It also supports automated scheduling features like booking links, meeting availability, and configurable meeting settings to streamline client engagements from email.
The Insight Side Panel leverages core Riva features to bring CRM data directly into users’ email and calendar interfaces, letting them view and update CRM records, create new entries, and enrich data contextual to current interactions—all without leaving their inbox.
Riva includes features to empower sales outreach at scale, such as email bursts, personalized email templates, and sales cadences that use CRM data for personalization. These features enable teams to execute multi‑step engagement sequences directly from their email client while leveraging CRM context.
Riva synchronizes contact details, tasks, phone calls, and other activities between CRM and email systems bidirectionally. It supports flexible rules, filters, and governance policies so organizations can customize which interactions they capture and how they sync.
