Riva
Last Updated
Overview
Riva is a CRM activity capture and engagement automation platform that syncs email, calendar, and contact data for a complete customer 360. While effective, some users report limited manual control and customization. Its enterprise-ready sync, automated capture, and insights help teams work efficiently without manual entry.
Riva Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
What Is Riva?
Riva software is a CRM integration and activity capture engine that automatically records emails, meetings, contact updates, and calendar events into CRM systems. It delivers reliable, always‑on synchronization so teams never have to toggle between tools or perform manual entries, giving them a unified customer history and contextual insights. The platform also surfaces CRM insights directly within email inboxes and calendars, enabling users to work from familiar interfaces while enriching CRM data with real‑time engagement context
Riva Pricing
Riva has a starting price of $25/month for its Riva Sales Engagement – Essentials plan which includes email bursts and templates. Other Riva pricing plans include:
- Riva Sales Engagement – Professional – Starting at $45/month
- Riva Activity Capture – Starting at $45/month
- Riva Enterprise – Custom pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Riva Integrations
The software supports integration with numerous email, calendar, and CRM platforms, such as:
- Salesforce
- Microsoft Outlook
- Dynamics 365
- Google Gmail
- Veeva CRM
- Oracle Sales Cloud
- SAP CRM software
- NetSuite
- SugarCRM software
Who Is Riva For?
The platform is suited for organizations and teams that need automated activity capture and CRM enrichment workflows, including:
- Sales teams
- Customer success teams
- Revenue operations teams
- Advisors and client engagement teams
- Enterprise CRM administrators
- Professional services organizations
- Regulated industry workflows
Is Riva Right For You?
Riva is an excellent choice for organizations that want to eliminate manual CRM data entry and ensure complete, accurate engagement histories for customer interactions. Its automated syncing of emails, calendar events, and contacts directly into CRM systems enables consistent context for sales, support, and advisory teams, while its insight side panel reduces tool switching and accelerates productivity.
Built for enterprise scale and complex CRM environments, Riva’s architecture supports large user bases and robust integration needs.
Still unsure if Riva is right for you? Connect with our customer support staff at (661) 384‑7070 for tailored guidance.
Riva Features
Automated Email Capture And CRM Sync
Riva automatically captures inbound and outbound email activity and writes it into the appropriate CRM records without manual logging, ensuring that interactions are captured in real time and tied to the correct contacts, opportunities, or accounts.
Calendar Sync And Scheduling Integration
Riva’s calendar sync captures meeting details such as attendees, topics, locations, and participant status, then maps them to CRM records. It also supports automated scheduling features like booking links, meeting availability, and configurable meeting settings to streamline client engagements from email.
Insight Side Panel With CRM Context
The Insight Side Panel leverages core Riva features to bring CRM data directly into users’ email and calendar interfaces, letting them view and update CRM records, create new entries, and enrich data contextual to current interactions—all without leaving their inbox.
Sales Engagement Tools
Riva includes features to empower sales outreach at scale, such as email bursts, personalized email templates, and sales cadences that use CRM data for personalization. These features enable teams to execute multi‑step engagement sequences directly from their email client while leveraging CRM context.
Contact And Task Management Sync
Riva synchronizes contact details, tasks, phone calls, and other activities between CRM and email systems bidirectionally. It supports flexible rules, filters, and governance policies so organizations can customize which interactions they capture and how they sync.
Pros And Cons of Riva
Pros
Automates data sync across CRMs, boosting productivity
Delivers accurate and comprehensive revenue data solutions
Simplifies user setup and calendar appointment syncing
Cons
Reporting dashboards could offer more customization for complex workflows
Can be a bit challenging to learn initially
Riva Reviews
Total 20 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars60%
3
Stars5%
2
Stars10%
1
Stars0%
Share your experience
Enterprise, 500+ employees
“Gives our business growth a boost”
Pros
Our company is using it right now and it has been a real advantage in supporting our business growth.
Cons
I have not come across any downsides while using it so overall it performs perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 500+ employees
“provides support we love”
Pros
Data processing and evaluation have been very dependable and accurate. Once the setup is complete, the CRM integration works really well. The support team is highly knowledgeable and easily among the best I have dealt with.
Cons
Getting everything installed was a bit more involved and I likely wouldn't have managed it without its support.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Information Technology and Services, 101-500 employees
“Learning this took serious time”
Pros
The tool helps move sales along, makes workflows smoother and makes it easier to spot mistakes.
Cons
Getting trained on it and figuring everything out is a bit difficult at first even though it does pay off in the end.
Rating Distribution
Ease of use
2
Value for money
5
Customer Support
5
Functionality
4
Frequently Asked Questions
Does Riva offer an API?
No, Riva does not have an external API.
What types of pricing plans does Riva offer?
Riva offers four plans. Essentials at $25 per user per month, Professional at $45 per user per month, Activity Capture at $45 per user per month, and Enterprise at custom pricing. Get a tailored Riva price quote to see how the plans fit your team’s needs and budget.
What other apps does Riva integrate with?
Riva integrates with Salesforce, Microsoft Dynamics 365, Outlook, Gmail, Google Workspace, NetSuite, Veeva CRM, SAP CRM, Oracle Sales Cloud and more.
What language does Riva support?
English is the language used in Riva’s platform, documentation, and user interface as presented on the official site.
Does Riva have a mobile app?
Riva does not have a mobile app.
What level of support does Riva offer?
Riva provides support via a dedicated help center and knowledge base, plus customer success teams for enterprise clients.
Who are the typical users of Riva?
Riva is built for enterprise teams in regulated industries like financial services, life sciences, professional services, and education.