The claim to fame for Total MD is a completely integrated EHR and Practice Management software leading to a seamless flow of information between both systems. For example, clinical information such as procedure and diagnoses codes from patient charts are automatically posted to the ledger. Or at the time of scheduling, you can review basic patient clinical and insurance information within your scheduling module.
The software is available on the cloud as well as on-premise. While implementation is conducted online training can be onsite or online. Training is not included in the monthly licensing fee and is priced at approximately $ 3000 for online and $ 6000 for onsite one time cost.
TotalMD has a reasonable monthly per provider fee. They do however charge extra for electronic prescription and usage of a patient portal. You also need to pay an annual renewal fee for these services.
The vendor offers free data conversion from Medisoft and Lytec and conversion from any other system is available. At this point, TotalMD does not provide revenue cycle management services.
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Pros: I like the ease TotalMD offers. Navigating the software and getting tasks done takes very little time and effort. I have used many EMR software over the years but none provided service as good at a price so reasonable as TotalMD does.
Cons: In the beginning, there were a lot of glitches but this thing has been fixed as they introduced newer updates. we no longer face any major issues with the system’s working.
Pros: I like how easily accessible their support staff is. They are always friendly and willing to help you through any issue in a manner. The software has a powerful billing system. It has all the functions and features of a large organization billing system and it provides comprehensive reports. overall, all functions run seamlessly in totaled.
Cons:I love their billing system but it refuses to deal with secondary claims. The first level of support doesn’t have all the information and the features are not specific to our needs. Although second level support is amazing.
Pros:TotalMD offers utmost ease of use and a comprehensive layout designed to cut down on day-to-day tasks. The tech assisting staff is highly efficient and great at their job. The company provides awesome training with all basis covered. Using the system after it is a breeze. Billing system and support are great. Helps us run a smooth practice.
Cons:There are very little problems with this software. Although, it would be great if they could remove the additional screen pop up of the same patient history when we are transferring it to the ledger to the other account.
Pros:TotalMD is a straight-forward and easy to use EMR service. The software has an array of functionalities to offer at a cost very reasonable compared to other competitors on the market. There is a considerable number of opportunities for customization. Appointments and schedules are very easily created and managed.
Cons:Their customer support isn’t the most efficient and accessible. There have been so many instances when reporting was a pain due to glitches. But having to deal with the support is a whole another trouble as they work on a different timeline and we have to wait until they are open for service.
Pros:My experience with TotalMD has been great the system is very easy to learn to operate. The interface is simple and user-friendly. Their entire staff is brilliant. My experience with them from the very beginning has been great. My first sales representative to any customer service operator, they are extremely pleasant and helpful. Always responsive and eager to assist you with any issue you may be facing
Cons:There are as such no problems with the system. Only, they do not allow me to send out claims from their clearinghouse and I am required to use a separate one each time. Which is a little troublesome.
Pros: The system is well designed with some great features and functions. This is amazing because the asking price is incredibly reasonable. Although, there are some areas that could use some tweaking.
Cons: the EHR part works fine but claims denial conversions take a long time which is a problem. Not the most intuitive as even simple tasks like retrieving reports from patient records take a lot of clicks and steps. Wouldn't recommend to billing companies.
Pros:Their customer service is super friendly. The customer service representative that is assigned to us is really awesome, she answered all of the questions that I had. It was so easy to switch from the previous EMR to TotalMD. This product is really great for us and comes at an affordable price, especially when we are a small business.
Cons:If they could give a manual with the system that would be great, so that when you face a problem you don’t have to call the tech team again and again, bugging them. Although the tech team is really great and has always sorted out all my issues on the phone.
Pros:The software is great, as it is easy to use, plus the customer service is great as well.
Cons:A few times it gets really hard to know where you're typing while entering the account number as the cursor disappears.
Pros: It’s a pretty decent service considering the low prices they charge for it. we are a Billing Service and totaled provides us with the right tools. the company is very responsive to our requests for support and the suggestions for product improvement.
Cons: Secondary claims aren’t processed in this billing system which is a bit of a nuisance. First level support is inadequate however the second level is decent.
Pros:The software has no extensive learning period which makes it very easy to use for users with all expertise levels and ages. Their staff is amazing. The sales representatives were super friendly and kind. Their support staff is easily accessible and always willing to understand your issues to help resolve them. All the features are intuitive. I love how efficient TotalMD has made my practice.
Cons:I have not encountered any fault or error with this software so far. I am completely satisfied with its performance and would recommend other clinics to use it too.
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