Zoho CRM is an award-winning cloud-based CRM and social media management platform designed to empower small to large-sized organizations to attract, retain, and satisfy customers. It allows users to schedules posts, monitor keywords, and manage multiple social channels, organization-wide Sales, Marketing, Customer Support & Service, and Inventory Management in a single business system.

Zoho can automate daily business activities, track sales, and engage customers in different platforms. Its key features include creating, publishing, bulk scheduling, content sharing, unified messaging, team collaboration, reporting, monitoring, stats and analytics and live streaming. users CAN monitor keywords, hashtags and capture new leads on managed brands with the help of its real-time social media monitoring tool allows. Additionally, the platform enables users to schedule posts depending on the active audience.

The platform caters to all models and industries from small, independent to large enterprises. Zoho’s mobile platform enables users to take CRM on location real-time updates can be obtained, and close more deals even when on the go.

Pricing: Standard Version (for Small Businesses) - $12/user/month. Professional Version (Complete CRM for any SME) - $20/user/month. Enterprise Version (CRM for multi-level organizations) - $35/user/month.

USP: Zoho offers full integration between the CRM account and other applications which help create a fully scalable and customized business solution. users can gain complete visibility of the sales cycle. Alignment of sales efforts with business strategies and objectives is convenient.

Support: Customer support can be reached through the online platform and phone.

Things Customers like: Users can engage, inform, and create long-term loyalty with customers. The capability of associating social profiles and communicating with customers from within the CRM account. Integration with Google apps makes syncing emails and sharing information easy.

Things Customers do not like: Poor outsourced customer support. Lack of Customizations. Frequent glitches/bugs. not easy to learn how to customize the automation. no video tutorials.

Zoho


Zoho reviews

Overall Rating

10 Reviews

Excellent
80%
Good
20%
Average
0%
Poor
0%
Terrible
0%

Belinda

Teva Pharmaceuticals

1,001-5,000 employees

August 2019

The ultimate marketing manager

Pros:
Zoho takes away the need for going through the trouble of having to keep several marketing automation tools for different types of tasks by bringing them all in a compact suite with social networking capacities to help us market our products better. My favorite thing about Zoho is that there are no fixed templates or a learning curve with this platform.

Cons:
no cons. I love how intuitive and unique this software is.

Claire

Verisk

5001, 10,000 employees

July 2019

The best solution for social media management

Pros:
Managing social networking accounts has become so easy ever since I started using Zoho. The solution offers some really advanced tools and functions in the dashboard dedicated to measuring performance.

Cons:
There is nothing that I do not like about this platform. I feel more people should use it for its social media management skills to save up on a lot of time and daily effort.

Waqas

Ismail Garments

11-50 employees

July 2019

So useful and efficient

Pros:
Managing social accounts from a single unified system is a huge help in a lot of ways as it doesn’t only save you a lot of time by planning and scheduling posts ahead of time but gives you a holistic view of all social media activities and their performance so you can plan your future content strategically.

Cons:
I have so far encountered no issues with Zoho. It has been a lifesaver for me.

Emel

Immedis

51-200 employees

July 2019

The best Social Media Manager

Pros:
Zoho offers countless benefits that add to effortlessly maintaining social media presence while helping your business grow and attract more leads. it offers easy integration with several social media platforms and upgrades their usability according to the latest trends, which is very refreshing. Scheduling posts for different social accounts helps us strategize our marketing campaigns better.

Cons:
Contrary to Instagram, twitter integration is not as seamless as I would like. Retweeting doesn’t effectively go through. Zoho relies entirely on a fast, unbreaking internet connection. sometimes, if internet access is lost, any and all progress made is gone. The solution does not offer to save it to post later.

Alice

CyberCoders

201-500 employees

July 2019

A lifesaver!

Pros:
The perfect solution to get rid of the daily hassle of having to post content on different social platforms and monitoring progress. Zoho is reliable and efficient in its job with so many additional perks and tools to promote our products better through social media marketing.

Cons:
Zoho is without a doubt a pioneer in its field. Zero complaints even after having used it for years.

Kerry

Inova Fairfax Hospital

1,001-5,000 employees

July 2019

Comprehensive marketing and advertising manager

Pros:
Zoho is a comprehensive suite containing advanced marketing capabilities and tools. It also offers integration with social networking sites to promote your brand better.

Cons:
I wish there were more options for themes, the existing ones are generic and not too impressive. I wish they work on that in future updates.

Blair

Collabera Inc.

10,000+ employees

July 2019

Brilliant marketing tools

Pros:
A neat, no fuss interface with a wide variety of tools and features dedicated to social media management. scheduling social media posts, tracking customers and creating custom dashboards are among the most powerful of its functions. Zoho can also efficiently track the relevant social conversations for you.

Cons:
There is nothing that’s less than perfect with this solution. It provides consistent, flawless service every single time.

David

Bon Apptit Management Company

10,000+ employees

July 2019

Great social media managing tool

Pros:
An amazing platform to keep up a presence on social networking accounts across different platforms at the same time from one unit. It's searching tool is very helpful for finding new business ideas, hashtags and competitors. I particularly love the team features which allows teams to run collaborative campaigns in real-time. You can monitor the progress of each post and also track customers.

Cons:
There are no negative aspects to this wonderful solution. it has made our work easier with its collaborative tools. Engaging with customers across several platforms is done with so much ease.

Christopher

Iflexion

201-500 employees

July 2019

User-friendly and well organized

Pros:
The software is without a doubt, the best and undisputed social media management solution. Managing several social platforms at once is easier than ever, that too from a single hub. Not only that you can schedule unlimited posts, collaborate with teams in real-time and save up on a lot of time and effort.

Cons:
The product has really innovative tools to offer but I feel there is still room for improvements in terms of usability and coming user-oriented.

Andrew K.

Takezo, LLC

2-10 employees

July 2019

Smart and adaptable

Pros:
Zoho is easy for the team to learn to use and really simple to set up. No implementation period or learning curve.

Cons:
I think the main page is a little too simplistic and could use a better overview of the system’s capabilities.

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