Zoho CRM is an award-winning cloud-based CRM and social media management platform designed to empower small to large-sized organizations to attract, retain, and satisfy customers. It allows users to schedules posts, monitor keywords, and manage multiple social channels, organization-wide Sales, Marketing, Customer Support & Service, and Inventory Management in a single business system.
Zoho can automate daily business activities, track sales, and engage customers in different platforms. Its key features include creating, publishing, bulk scheduling, content sharing, unified messaging, team collaboration, reporting, monitoring, stats and analytics and live streaming. users CAN monitor keywords, hashtags and capture new leads on managed brands with the help of its real-time social media monitoring tool allows. Additionally, the platform enables users to schedule posts depending on the active audience.
The platform caters to all models and industries from small, independent to large enterprises. Zoho’s mobile platform enables users to take CRM on location real-time updates can be obtained, and close more deals even when on the go.
Pricing: Standard Version (for Small Businesses) - $12/user/month. Professional Version (Complete CRM for any SME) - $20/user/month. Enterprise Version (CRM for multi-level organizations) - $35/user/month.
USP: Zoho offers full integration between the CRM account and other applications which help create a fully scalable and customized business solution. users can gain complete visibility of the sales cycle. Alignment of sales efforts with business strategies and objectives is convenient.
Support: Customer support can be reached through the online platform and phone.
Things Customers like: Users can engage, inform, and create long-term loyalty with customers. The capability of associating social profiles and communicating with customers from within the CRM account. Integration with Google apps makes syncing emails and sharing information easy.
Things Customers do not like: Poor outsourced customer support. Lack of Customizations. Frequent glitches/bugs. not easy to learn how to customize the automation. no video tutorials.