Last Updated

Key Takeaways

Generated from the text of customer reviews

10to8, now a part of Sign In App, is an appointment scheduling platform used by front-desk staff and administrators, particularly in healthcare, education, and service-based organizations. Users often praise its automated reminders that reduce missed appointments. However, some report gaps in customer service. Recently, Sign In App expanded its governance, risk, and compliance capabilities to support organizations facing stricter regulatory requirements, benefiting 10to8 users as well.

Our Verdict

10to8 is a reliable option for organizations managing consistent appointment volumes. It fits established small teams and mid-sized businesses that need steady coordination without added complexity. Pricing may feel less accessible for very small teams, while larger teams are more likely to see better long-term value. We recommend it for organizations looking to reduce missed appointments.

10to8 Specifications

  • Appointment Management/Scheduling
  • Patient Portal
  • Mobile App
  • Telemedicine

10to8 Features

Visitor Needs Coordination

10to8 captures visitor needs ahead of appointments, such as dietary preferences for events, or specific meeting requirements for corporate bookings. This information is then used to streamline internal coordination. It supports a more prepared and thoughtful experience across appointment handling and communication before, during, and after visits.

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Automated Communications And Reminders

The platform uses two-way messaging and automated reminders. This keeps everyone informed; it also helps reduce no-shows and last-minute confusion across appointment communication before, during, and after appointments in flow.

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Real Time Availability And Matching

With this feature, the platform matches visitors to the right person using live calendar availability, meeting context, or service type. It also helps prevent double bookings and supports smoother scheduling across appointments in real time flow.

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AI-powered Visitor Assistance

AI-powered visitor assistance in 10to8 offers site details, answers to common questions, and ongoing guidance before, during, and after appointments. This helps improve clarity across the appointment journey for visitors, while supporting clearer appointment experience overall.

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Pros And Cons of 10to8

Pros

  • Implementation is simple and straightforward

  • User interface is simple and easy to navigate

  • Appointments can be edited easily

  • Enables automated reminders and alerts

  • Helps reduce the number of no-shows

Cons

  • There are occasional lags under heavy load

  • Calendar sometimes sends wrong reminders

  • Mobile functionality could improve

10to8 Reviews

Total 20 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

20%

3

Stars

10%

2

Stars

10%

1

Stars

10%

Share your experience

T

Toya

Physical Therapy, 1-10 employees

More than a year

1.0
September 2025

Very bad customer service

Pros

N/A

Cons

Billing section deleted from my account. Lots of tech issues over duration of use. Customer service is awful. I would definitely NOT recommend

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

DM

Dr Maria

Health, Wellness and Fitness, 1-10 employees

5.0
April 2023

10to8 is a useful and straightforward platform.

Pros

Ive been using 10to8 since 2021 and never had any problem. Friendly, simple to implement and effective.

Cons

In the free version, I am not satisfied with the payment of £99 and would like to receive a higher amount.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

J

Jacqueline

Yoga with Chiana, 1 employees

2.0
January 2023

Affordable but not useful

Pros

It is affordable for my solo studio.

Cons

There are glitches in the booking sessions and payments do not come through. I have been disappointed with their service

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

5

Functionality

6

Frequently Asked Questions

What level of support does 10to8 software offer?

10to8 software offers support via contact form, chat, users guides, and FAQs.

Who are the typical users of 10to8 software?

10to8 software is suitable for organizations of all sizes and caters to various industries, including healthcare, education, recruitment, yoga, retail, finance, and mental health.

What languages does 10to8 software support?

10to8 software supports English, German, French, and Spanish.

Does 10to8 software support mobile devices?

Yes, 10to8 software supports mobile devices.

Does 10to8 software have an app?

10to8 software offers a web-based scheduling app; there is no standalone iOS or Android application available.

What other apps does 10to8 software integrate with?

10to8 software integrates with a number of third-party applications, including Google Calendar and Microsoft Outlook.

Does 10to8 software offer an API?

Yes, 10to8 software gives API access as part of Sign In App suite.

Does 10to8 software offer a free trial?

Sign In App offers a 15-day free trial for its suite. Availability of a separate trial for 10to8 is not confirmed by the vendor.

How much does 10to8 Software cost?

10to8 software pricing is flexible and starts at $460/bundle/year. It is available as an add-on with the Enhanced and Pro plans of Sign In App suite. Request a custom 10to8 software pricing quote today.