Founded in 1997, athenahealth, Inc. is one of the largest public-listed EHR company in the US. The Massachusetts based company provides web-based Electronic Medical Records, Practice Management and Medical Billing Software to around 115,000 medium to large-sized practices. Athena EMR enables Patient Engagement through a convenient patient portal 'athenaCommunicator' and increases Care Coordination, with integrated Population Health Management functionality to support larger organizations such as Hospitals, Accountable Care Organizations (ACOs) and Patient-Centered Medical Homes (PCMHs).
Rated #1 by KLAS for practices with 11-75 providers, athenaClinicals’ workflow design aims to keep providers efficient and includes key functionalities like patient charting, e-prescribing, secure text messaging (athenaText), specialty clinical content and MU based quality management KPIs. The company claims to have had a 98.2% attestation rate for Meaningful Use 2.
With the athenaCollector, the athena Medical Billing and Practice Management services module, the EHR software is included for free. The billing component can be used in tandem with the EHR or on its own and features a patented and continuously updated rules engine.
Medical Practice Management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments.
athenahealth pricing: athena does not publish pricing on its website but according to third party sources the cheapest solution that athena offers starts at $140 per month per provider. This includes e-prescribing, scheduling, patient management, patient records, medical billing, and patient portal. You must watch a demo or request a quote to get detailed pricing info about their EMR and revenue cycle management services.
Free trial: No
CEHRT: 2015
USP: No hidden or upgrade fees. Monthly subscription.
Feature customers do not like: For their medical billing service, the money collected by a practice is placed in Athena's account rather than the organization's own bank account.
Technical Specification: athenahealth EMR is a cloud-based EHR and a revenue-cycle management application. It supports all the devices but iPhones and iPads have limited support.
77 reviews
Athenahealth offers flexible data transfer options. An athenahealth expert is assigned to you that helps you determine the best data conversion method for your needs. Athenahealth has managed hundreds of successful client conversions, including those from NextGen, Allscripts, eClinicalWorks, etc.
Athenahealth has an 11-week implementation process for smaller practices, while for larger organizations it depends on the scope of the project.
Athenahealth is dedicated to a non-disruptive process, which is why it provides with proper coaching, on-demand online training available 24/7 and patented self-service tools.
Yes, athenahealth became 2015 CEHRT on December 7, 2018.
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Overall Rating
77 Reviews
Pros:“Everything integrates seamlessly. With Athenahealth I can spend time doing what I like doing which is take care of patients”
Cons:None.
Pros:This software has nice and easy layouts. I enjoy it mainly for its charting and patient records. Changing options to fit the needs of the unit and its functions is easy.
Cons:It is expensive. Plus, there are times when tech support is not always helpful. When the server is down, things stop for a long time, as it takes time for them to get the server back and running.
Pros:Athena is a good EHR system. Signing up for their billing portion also helps as we pay less to an RCM team and it gives us good options. It also gives its clients the ability to have their EMR and if we want, we can outsource billing at the same time.
Cons:From time to time we’ve noticed that the Athena team doesn’t convey our information back to the billing management team, which often causes confusion especially in cases like accounts that been sent to collections.
Pros:There isn’t anything that I could count as a pro.
Cons:The software is complicated. I click on to do something while the software keeps on suggesting to me things that I don’t need it to do. It doesn’t remember the patient’s diagnosis from earlier visits. It doesn’t keep my frequently used codes or orders. It doesn’t work on a tablet, phone, or Chromebook.
Pros:From a user point of view, I feel that athena is pretty great. It is easy to use. I am basically a new person when it comes to using EMR systems but this was easy. The scheduling and billing modules are simple and pretty straight forward.
Cons:We don't have a lot of access to the system so updating the system on our own is something we face issues with.
Pros:Compared to many other EMRs it is not expensive.
Cons:athenahealth is not user-friendly at all, and it keeps crashing a few times each day.
Pros:It is a good software, helps a lot in many things. The internal chat feature is something that I really like about this software as it allows us to connect with other providers within our practice.
Cons:It isn’t the best choice for naturopathic medicine, the templates and many other formatting aren’t according to what we require. This is the only reason which makes it difficult to use it efficiently.
Pros:This software is one of a kind. It is sleek and it is beautiful. It is easy to use, not only for me but also for my patients as well. It gives a lot of relevant information regarding the patient and their condition. My patients like this software as well, they say that it helps them stay in the loop. Everyone isn’t health literate, so the technology that we use is very important and it also needs to be easier for everyone to use and understand.
Cons:I am currently a new user, so I don’t have much to say about this software yet. Currently, I’d say that it is expensive and can be quite slow at times.
Pros:The software is pretty easy to learn and use. The appearance is great and modern. I like the colors that they use, it gives out an amazing look to it. I also like the ability it has to create templates and also customize the software according to the user. I would recommend this software. Overall it is a great software.
Cons:There are times when you need to add longer comments or more information but due to the character limit, it becomes impossible to add more.
Pros:The system isn’t overwhelming at all. The layouts are really great and pleasant to look at. It is easy to use and navigate through. The chart navigation is easy as well.
Cons:There are times when my charting doesn’t save due to “no clicking” on another portion of the chart. But this is something that rarely happens.
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