athenahealth ehr software is a leading provider of cloud-based and on-premise healthcare solutions for medical groups and health systems nationwide. Their vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all, and they pursue this through their medical record, revenue cycle, patient engagement, and care coordination offerings.
With modern technology on an open and connected ecosystem backed by expert service and support teams, athenahealth ehr software enables customers to yield meaningful insights that make a difference for their customers.
athenahealth's product offerings include:
athenaOne: a cloud-based solution that integrates clinical, revenue cycle management, and patient engagement capabilities, expert services, and support, to optimize clinical and financial outcomes, and reduce administrative burden.
athenaClinicals®: a network-enabled EHR that organizes the moment of care to help providers maximize clinical productivity and spend more time with patients.
athenaCollector®: network-enabled revenue cycle technology and expert services that offer full visibility into financial performance while eliminating burdensome administrative revenue cycle tasks to help collect more, faster.
athenaCommunicator®: a network-enabled patient experience solution that strengthens the relationship between medical practices and patients to improve engagement and health management outside of the doctor's office.
Population Health: a network-enabled technology solution that helps achieve quality goals for value-based reimbursement models while reducing total medical expenses.
Health Plan Data Exchange: a cloud-based data exchange service for health plans looking to gain access to their members' clinical data and improve quality initiatives such as HEDIS, CMS Stars ratings, and risk adjustment programs.
Platform Services: expert services that connect proprietary and third-party applications to tailored health IT systems with differentiated clinical and patient user experiences.
Epocrates: The #1 medical reference app providing clinical decision support and drug interaction content for providers at the point of care.
athenaIDX™: a dual on-premises or cloud-hosted enterprise revenue cycle management solution that helps health systems, hospitals, and billing services get paid faster with less work and at a lower cost.
Combined Business Office (CBO): A single revenue cycle solution that enables hospitals and large physician groups to improve efficiency, reduce redundancy, and optimize revenue capture enterprise-wide.
Billing and Accounts Receivable (BAR): A billing and receivables system that lets large physician groups and billing services effectively manage financial data, obtain maximum revenue collection, and improve productivity.
Risk Manager (FRM): A highly customizable, provider-focused solution helps organizations efficiently manage risk and control costs associated with managing patient populations across a health system.
Enterprise-Wide Scheduling (EWS): Our robust appointment management capabilities help you coordinate and schedule appointment times, providers, resources, and locations throughout the enterprise.
athenaEDI ™: an integrated clearinghouse solution managing all electronic information between the payer and the provider to ensure efficient reimbursement operations via proactive monitoring and revenue cycle expertise. Integrates with athenaIDX, athenaIDX™ for Group Management, and athenaPractice™.
athenahealth pricing: athenahealth does not publish pricing on its website. To get a customized quote for athena EMR or other products, request pricing, or get a demo.
Free trial: No
Technical Specification: athenahealth offers a cloud-based EHR and medical billing solution as well as an enterprise revenue cycle management solution that can be cloud-hosted or on-premise.
athenahealth has launched an embedded telehealth tool in response to COVID-19. It will allow practitioners to conduct virtual visits without having to download separate software or use another third-party app.
Athenahealth offers flexible data transfer options. An
athenahealth expert is assigned to you that helps you determine the best data
conversion method for your needs. Athenahealth has managed hundreds of
successful client conversions, including those from NextGen, Allscripts,
Athenahealth has an 11-week implementation process for
smaller practices, while for larger organizations it depends on the scope of
Athenahealth is dedicated to a non-disruptive process, which
is why it provides with proper coaching, on-demand online training available
24/7 and patented self-service tools.
Yes, athenahealth became 2015 CEHRT on December 7, 2018.
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Pros:“Everything integrates seamlessly. With Athenahealth I can spend time doing what I like doing which is take care of patients”
Pros:It was a treat to use Athenaclinicals. The learning modules made everything easy to navigate and training the staff was made easier too. Creating reports was much easier too!
Cons:Reviewing and clearing claims that were made was a little tricky because of the complex language. Maybe learning modules for that would help!
Pros:The doctor seems to like it and it seems popular.
Cons:I called them for help about something but they refused to help me saying that since I was a patient any questions I had should be dealt with by my doctor not them! Even though the question was about THEIR software.
Pros:Athenahealth’s EMR solution is easy to use and I really enjoy using it. While entering the diagnosis of the patient, it suggests orders and medications which is something I really like.
Cons:There might be a glitch in the system as there are times when labs and appointments are displayed under another provider’s name.
Pros:This software has nice and easy layouts. I enjoy it mainly for its charting and patient records. Changing options to fit the needs of the unit and its functions is easy.
Cons:It is expensive. Plus, there are times when tech support is not always helpful. When the server is down, things stop for a long time, as it takes time for them to get the server back and running.
Pros:Athena is a good EHR system. Signing up for their billing portion also helps as we pay less to an RCM team and it gives us good options. It also gives its clients the ability to have their EMR and if we want, we can outsource billing at the same time.
Cons:From time to time we’ve noticed that the Athena team doesn’t convey our information back to the billing management team, which often causes confusion especially in cases like accounts that been sent to collections.
Pros:There isn’t anything that I could count as a pro.
Cons:The software is complicated. I click on to do something while the software keeps on suggesting to me things that I don’t need it to do. It doesn’t remember the patient’s diagnosis from earlier visits. It doesn’t keep my frequently used codes or orders. It doesn’t work on a tablet, phone, or Chromebook.
Pros:Athenahealth is the only EMR system that I’ve ever used and I’m pretty much satisfied with it. The system is simple and functional. It helps us preview provider schedules which makes it a lot easier for us in terms of accessing. Also, this is one of my favorite features of the system.
Cons:It doesn’t allow us to complete the full psych treatment plans directly into the system, just for this we use another separate system to develop ISPs and then transfer it to athena.
Pros:The system is easy to use, and it comes with many educational modules to help their clients. I highly appreciate Athenahealth’s experienced success managers and how they are always there for me and making me more efficient. Their billing is efficient.
Cons:Keeping up with regular updates.
Pros:Athenahealth helps us produce quality reports. I like the system's ability to obtain raw data and measuring the outcomes.
Cons:Athena’s reports and communicators do not have many capabilities. UDs data reporting.
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