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Contact Center Software

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Call Center Software
Contact Center Software

Popular Contact Center Software

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Company Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting
Real-Time Dashboard
Voicemail and Callback Management

30 Review(s)

Aircall

Aircall provides a reliable, user-friendly communication platform for sales and support teams. The software integrates with major CRMs and essential business tools. While a simpler exit process could enhance conference call management, Aircall offers a quick setup and intuitive interface. Moreover, Aircall supports AI tools to eliminate several manual tasks.

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25 Review(s)

Telzio

Telzio software is a versatile communication platform designed for businesses of all sizes. It integrates voice, SMS, and video into one system. While its user-friendly interface simplifies setup, some advanced features may require training. Overall, Telzio effectively enhances team collaboration and customer engagement.

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24 Review(s)

Ringover

Ringover software simplifies team communication with its cloud-based phone system. Designed for customer support, sales, and remote teams, the software improves productivity and collaboration. While it may lack advanced customization for complex setups, its ease of use and pricing make it a solid choice.

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21 Review(s)

DialedIn CCaaS

DialedIn CCaaS software offers a solution for managing contact center operations by automating outbound calls. Although initial training is required, the software proves to be a solid choice for companies aiming to improve customer engagement and operational efficiency.

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21 Review(s)

Calabrio ONE

Calabrio ONE transforms your contact center experience by providing intuitive workforce optimization tools. While slow updates occasionally occur, Calabrio ONE remains a reliable and user-friendly platform ensuring smooth services. It allows seamless call recording and insightful analytics that empower your team to excel and deliver exceptional customer service.

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21 Review(s)

CallHippo

CallHippo is a cloud-based virtual phone system designed for businesses of all sizes. It helps teams manage calls efficiently with features like call forwarding and analytics. While its pricing may not suit smaller teams, its ease of use and global capabilities offer strong value.

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20 Review(s)

Monster VoIP

Monster VoIP delivers dependable VoIP services that support voice, video, and messaging for seamless communication. While setup might require technical understanding, its affordability and scalability make it an appealing business phone solution. Moreover, Monster VoIP also supports numerous integrations for contact centers.

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20 Review(s)

NUACOM

NUACOM delivers optimized business communication with innovative cloud phone system solutions. The software enhances connectivity, efficiency, and customer experiences. While internet dependency may cause occasional disruptions, it consistently provides high-quality call performance with stable connectivity. Moreover, NUACOM supports AI-enabled tools for smart insights to drive better sales and support.

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20 Review(s)

Acefone

Acefone provides comprehensive phone systems and PBX solutions to improve business communications. This flexible system features innovative tools and a user-friendly portal, allowing tailored communication control. While users seek mobile app enhancements, they appreciate the system's intuitive interface and customization options.

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19 Review(s)

CallTools

CallTools provides cloud-based call center solutions, focusing on auto-dialing, call tracking, and real-time reporting. While its interface may take some time to master, the system helps streamline sales and customer service workflows, making it a solid option for call center efficiency and performance improvement.

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19 Review(s)

VCC Live

VCC Live software empowers your contact center with advanced features like IVR, real-time statistics, predictive dialer, and VCC Live Pay. While setting up some functions can be complicated, extensive customization options offered by VCC Live ensure that business needs are always prioritized. Most importantly, it enhances efficiency, productivity, and customer

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19 Review(s)

Talkdesk

Talkdesk offers an intuitive call center solution designed for improved customer experiences. While it excels in integration with existing tools and user-friendly interface, smaller businesses may find it challenging to implement due to higher costs. Overall, Talkdesk enhances communication efficiency for customer-focused organizations.

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18 Review(s)

Adversus

Adversus simplifies outbound sales by automating calls and lead management. Its cloud-based system allows teams to target the best leads while reducing manual tasks. While it is feature-rich, some users may find setup a bit complex, but the benefits of customization and efficiency outweigh the challenges.

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18 Review(s)

MaxContact

MaxContact's cloud contact center platform enables advanced conversations and enhances the customer experience. It also supports data-driven decisions to drive growth and improve outcomes in contact centers. Initial setup and management can be challenging during onboarding. However, once fully configured, its robust features offer significant benefits.

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18 Review(s)

TalkChief

TalkChief is a powerful VoIP platform that streamlines business communication. It helps customers connect globally and offers users smart caller IDs and real-time analytics. Though its mobile app has limited functionality, it has highly customizable features. TalkChief helps your team increase productivity and offers better customer engagement.

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18 Review(s)

Callture

Callture software offers reliable VoIP services, catering to businesses of all sizes with features like virtual phone systems and unlimited calling. Its pricing is competitive, and while setup is time-consuming, the platform's flexibility and quality of service make it a valuable communication tool for companies.

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17 Review(s)

Voiso

Voiso comes as an AI-focused contact center solution. It helps drive business growth and streamlines management for efficient operations and customer satisfaction. While it may lack certain advanced features for large call centers, it effectively delivers essential functionalities to boost productivity. Moreover, Voiso has tools for automation and chatbots.

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17 Review(s)

Dialshree

Dialshree is a powerful software that modernizes call center operations with predictive dialing and AI-driven voice analysis features. While SMS template customization is difficult, it provides comprehensive reports, ensuring insightful decision-making. Its omnichannel support and quality assurance tools make it an automatic choice for businesses aiming to enhance customer interactions.

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16 Review(s)

UJET

UJET is a customer support solution that enhances communication through seamless voice and digital channels. While it requires some time to integrate fully into existing systems, the software’s focus on improving customer experiences makes it a strong option for businesses seeking efficient service solutions.

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16 Review(s)

Vocalcom Hermes360

Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.

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15 Review(s)

Convoso

Convoso software is at the forefront of innovation in cloud-based outbound contact center solutions, delivering cutting-edge tools that drive exceptional results for sales and lead generation experts. While users have noted low recording quality and connectivity issues, the built-in dynamic scripting feature effectively enables tailored interactions during calls.

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15 Review(s)

Ringostat

Ringostat is a business phone and marketing platform. It offers tools for tracking calls, analyzing marketing performance, and enhancing communication for businesses. While the setup is time-consuming, its CRM integrations and analytics capabilities make it a solid choice. It serves teams looking to optimize their call handling and marketing efforts.

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14 Review(s)

Voiptime Cloud

Voiptime Cloud provides cloud-based call center software, improving customer service and sales efficiency. While the setup may require beginners to understand the complex features, the overall benefits streamline operations, making it ideal for businesses looking to enhance communication workflows.

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14 Review(s)

Bright Pattern

Bright Pattern software is a powerful cloud-based contact center software that enhances customer experience with seamless Omnichannel support, unified reporting, and quick implementation. While email routing lacks flexibility, Bright Pattern compensates with smooth integration and implementation. Empower your business with reliable, compliant, and flexible solutions designed to grow with you.

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14 Review(s)

VoIPstudio

VoIPstudio is a voice-over-internet protocol (VoIP) phone service that provides crystal-clear communication. The system is an all-in-one solution that goes over the Internet to other soft lines and landlines and through chat and audio conferencing. While it lacks video conferencing features, VoIPstudio offers seamless integration with various CRM systems.

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View more Products

Popular Contact Center Software

Filters

Industry
Accident and Health Contingency
Accounting
Accounting Firms
Advertising
Analytics
Architecture
Audit
Auto Dealership
Automation
Aviation
Bank Accounting
Banking
Benefits Administration
Bidding
Billing and Invoice
Brand Management
Budgeting
Building Information Modelling
Campaign
Cargo and Stock
Casualty
Channel Management
Commercial
Commercial Real Estate
Compliance
Construction
Consultants
Content Marketing
Contract
Contractors
Cross-Platform
CRM
Crime and Fidelity
Customer Engagement
Customer Service
Custom Product
Cyber
Debt Collection
Digital Signage
Django
E-learning
Ecommerce CRM
Education
Electricity
Email Marketing
Employee Health
Engineering
Estimation
Expense Report
Finance
Financial Reporting
Financial Risks
Flutter
Full Stack
Graphic Design
Group Life
Healthcare
Higher Education
Hospitality
Hotel Accounting
Housing
Human Resources
IT
Insurance
Kotlin
Lead Generation
Lead Management
Lease Management
Legal
Legal Accounting
Manufacturing
Marketing
Merger and Acquisition
Mobile Phone
MRM
Motor Fleet
Nonprofit
Online Property
Pharmaceutical
PHP
Professional Indemnity
Property
Public Sector
Python
React Native
Real Estate
Real Estate Mortgage
Recruitment
Rental Property
Restaurant Accounting
Retail
Risk
SaaS
Sales Acceleration
Sales Enablement
Sales Engagement
Sales Force Automation
Sales Mapping
Sales Tax
Sales Tracking
SEO
Service Dispatch
Shopify
Small Business
Social Media
Swift
Talent Management
Terrorism and Political Violence
Trade and Credit
Trucking Accounting
Utility
Wealth Management
Web
Website
WordPress
Workforce Management
Company Size
1-10 Employees
11-50 Employees
51-100 Employees
101-500 Employees
500+ Employees
Price
$
$$
$$$
Features
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting
Real-Time Dashboard
Voicemail and Callback Management