Overview
Scorebuddy helps contact centers manage quality assurance through customizable scorecards, agent feedback, and performance tracking. Some reporting tasks can be time-consuming, but the platform stands out for its flexibility, ease of use, and training insights. It’s well-suited for teams focused on continuous improvement and compliance.
Overall Rating
Based on 7 users reviews
4.4
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
Scorebuddy Specifications
Call Monitoring
Call Reporting and Analytics
CRM Integration
Real-Time Dashboard
What Is Scorebuddy?
Scorebuddy is a cloud-based quality assurance (QA) software that leverages artificial intelligence (AI) to automate agent performance evaluation and contact center operations. It consolidates auto-scoring capabilities with customizable evaluation forms, agent coaching tools, and performance tracking dashboards.
Organizations utilize Scorebuddy to pinpoint service quality gaps, enhance agent performance, and boost customer satisfaction through data-driven insights. The solution enables quality assurance managers to efficiently monitor interactions while providing agents with actionable feedback for continuous improvement.
What Is Scorebuddy Best For?
The platform excels in its ‘GenAI Auto-Scoring' feature that enables contact centers to automate quality assurance evaluations for 100% interaction coverage. This AI-powered platform eliminates human bias while delivering comprehensive insights into agent performance and ensuring regulatory compliance. It benefits organizations by significantly reducing the cost per interaction, enabling faster evaluation times, and allowing them to reallocate QA resources to high-value activities.
Scorebuddy Pricing
Scorebuddy offers two pricing plans designed to meet different call center quality assurance, compliance, training, and customer service requirements.
- Business
- Enterprise
Scorebuddy Integrations
Scorebuddy integrates with various third-party applications and tools, including:
Who Is Scorebuddy For?
The software is suitable across various industries and sectors seeking comprehensive quality assurance solutions, such as:
- Technology
- Financial services
- Business process outsourcing (BPO)
- Retail
- Healthcare
- Betting and gaming
- Energy and utilities
Is Scorebuddy Right For You?
Scorebuddy is the right choice if your organization requires comprehensive QA automation with advanced analytics capabilities. The platform stands out in its ability to provide interaction coverage while maintaining cost-effectiveness and regulatory compliance. It is well-suited for contact centers and customer service teams looking to streamline QA operations, reduce manual workload, and gain actionable insights for performance improvement.
If your organization values data-driven decision-making and seeks to enhance both agent performance and customer satisfaction, Scorebuddy offers the tools necessary to achieve these objectives efficiently.
Still doubtful if Scorebuddy is the right fit for your team? Contact us at (661) 384‑7070 for further assistance.
Scorebuddy Features
Scorebuddy automates QA reporting through intuitive dashboards and customizable filters, allowing users to create custom reports with just a few clicks. It combines quality assurance data, conversational analytics, and interaction metadata in one central hub. This provides a 360-degree view of agent-customer interactions while eliminating data silos for comprehensive business decision-making.
The software creates intelligent scorecard forms that assess specific criteria to significantly reduce manual evaluation time while offering evaluators enhanced insights. The AI analyzes 100% of conversations, identifying the reasons for calls and highlighting opportunities for improving the customer experience. Through automated sentiment analysis and topic detection, Scorebuddy discovers previously unknown patterns and trends.
The integrated learning management system (LMS) helps teams deliver targeted training based on QA insights. With this fully configurable LMS, it is easy to assign courses, track progress, and align learning paths with performance gaps all within the same platform. The system supports multiple content formats and ensures agents receive the right training at the right time, without requiring them to switch tools.
Scorebuddy’s coaching tools turn QA data into action by creating custom coaching plans, scheduling sessions, and monitoring improvements. It helps managers address specific agent performance issues with clear goals and measurable outcomes, improving customer service quality through consistent, data-backed guidance.