Last Updated
Overview
Scorebuddy helps contact centers manage quality assurance through customizable scorecards, agent feedback, and performance tracking. Some reporting tasks can be time-consuming, but the platform stands out for its flexibility, ease of use, and training insights. It’s well-suited for teams focused on continuous improvement and compliance.
Overall Rating
Based on 7 users reviews
4.4
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
Scorebuddy Specifications
- Call Monitoring
- Call Reporting and Analytics
- CRM Integration
- Real-Time Dashboard
What Is Scorebuddy?
Scorebuddy is a cloud-based quality assurance (QA) software that leverages artificial intelligence (AI) to automate agent performance evaluation and contact center operations. It consolidates auto-scoring capabilities with customizable evaluation forms, agent coaching tools, and performance tracking dashboards.
Organizations utilize Scorebuddy to pinpoint service quality gaps, enhance agent performance, and boost customer satisfaction through data-driven insights. The solution enables quality assurance managers to efficiently monitor interactions while providing agents with actionable feedback for continuous improvement.
What Is Scorebuddy Best For?
The platform excels in its ‘GenAI Auto-Scoring' feature that enables contact centers to automate quality assurance evaluations for 100% interaction coverage. This AI-powered platform eliminates human bias while delivering comprehensive insights into agent performance and ensuring regulatory compliance. It benefits organizations by significantly reducing the cost per interaction, enabling faster evaluation times, and allowing them to reallocate QA resources to high-value activities.
Scorebuddy Pricing
Scorebuddy offers two pricing plans designed to meet different call center quality assurance, compliance, training, and customer service requirements.
- Business
- Enterprise
Scorebuddy Integrations
Scorebuddy integrates with various third-party applications and tools, including:
Who Is Scorebuddy For?
The software is suitable across various industries and sectors seeking comprehensive quality assurance solutions, such as:
- Technology
- Financial services
- Business process outsourcing (BPO)
- Retail
- Healthcare
- Betting and gaming
- Energy and utilities
Is Scorebuddy Right For You?
Scorebuddy is the right choice if your organization requires comprehensive QA automation with advanced analytics capabilities. The platform stands out in its ability to provide interaction coverage while maintaining cost-effectiveness and regulatory compliance. It is well-suited for contact centers and customer service teams looking to streamline QA operations, reduce manual workload, and gain actionable insights for performance improvement.
If your organization values data-driven decision-making and seeks to enhance both agent performance and customer satisfaction, Scorebuddy offers the tools necessary to achieve these objectives efficiently.
Still doubtful if Scorebuddy is the right fit for your team? Contact us at (661) 384‑7070 for further assistance.
Scorebuddy Features
Business Intelligence Capabilities
Scorebuddy automates QA reporting through intuitive dashboards and customizable filters, allowing users to create custom reports with just a few clicks. It combines quality assurance data, conversational analytics, and interaction metadata in one central hub. This provides a 360-degree view of agent-customer interactions while eliminating data silos for comprehensive business decision-making.
AI Analytics
The software creates intelligent scorecard forms that assess specific criteria to significantly reduce manual evaluation time while offering evaluators enhanced insights. The AI analyzes 100% of conversations, identifying the reasons for calls and highlighting opportunities for improving the customer experience. Through automated sentiment analysis and topic detection, Scorebuddy discovers previously unknown patterns and trends.
Learning Management System
The integrated learning management system (LMS) helps teams deliver targeted training based on QA insights. With this fully configurable LMS, it is easy to assign courses, track progress, and align learning paths with performance gaps all within the same platform. The system supports multiple content formats and ensures agents receive the right training at the right time, without requiring them to switch tools.
Performance-Driven Coaching
Scorebuddy’s coaching tools turn QA data into action by creating custom coaching plans, scheduling sessions, and monitoring improvements. It helps managers address specific agent performance issues with clear goals and measurable outcomes, improving customer service quality through consistent, data-backed guidance.
Pros And Cons of Scorebuddy
Pros
Offers auto-save progress and AI-generated feedback summaries
Replaced spreadsheets with centralized quality review tools
Custom scorecards adapt easily to frequent process changes
Cons
Reports take too long to load after applying filters
Full data export may require multiple manual downloads
Scorebuddy Reviews
Total 7 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars29%
3
Stars14%
2
Stars0%
1
Stars0%
Share your experience
Outsourcing/ Offshoring, 500+ employees
Less than a year
“Simplifies managing quality performance”
Pros
Scorebuddy not only helps me enhance my workflow but also helps me improve my customer interactions to make sure they understand things well and feel satisfied.
Cons
Sometimes the dashboard goes offline while I am reviewing the calls which I did not like.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Computer Software, 101-500 employees
Less than 6 months
“Does the job pretty well”
Pros
In my opinion it is the best tool for QA. Another great thing that I like a lot about it is that it comes with a ton of customization options.
Cons
I have tried other competitors but this one is by far the most complete like an all in one solution. So no complaints!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/ Offshoring, 500+ employees
Less than a year
“Excellent software to oversee business operations”
Pros
The product integrates well with multiple other tools all credit goes to its wide range of features. Overall this makes it our top choice among others.
Cons
It is reasonably priced though not too cheap but also not too expensive. However one thing that I can think of as a con is that it does not support all languages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Scorebuddy offer a mobile app?
No, it does not offer a mobile app.
Who are the typical users of Scorebuddy?
The software is used by various industries and sectors, which include technology, BPO, healthcare, retail, financial services, betting and gaming, and energy and utilities.
What languages does Scorebuddy support?
Scorebuddy supports multiple languages, including English, German, Spanish, French, and Brazilian Portuguese.
What type of pricing plan does Scorebuddy offer?
The platform offers two custom-priced plans—Business and Enterprise. Contact us for a personalized Scorebuddy pricing quote.
Does Scorebuddy offer an API?
Yes, the software offers an API.
What other apps does Scorebuddy integrate with?
Scorebuddy integrates with various third-party tools and applications, including Intercom, Amazon Connect, Genesys, Kustomer, Aircall, Dixa, Talkdesk, etc.
What level of support does Scorebuddy offer?
Scorebuddy offers support through live chat, email, a ticket system, and a knowledge hub.