Last Updated
Key Takeaways
Generated from the text of customer reviews
Care360 is a web-based EHR with lab ordering for physicians and clinical staff in ambulatory practices. While many reviewers appreciate its easy record navigation, a few reported slowdowns, particularly during updates. Recently, Quest Diagnostics, the company behind Care360, announced Apple Health app users will be able to buy its biomarker tests.
Our Verdict
Care360 EMR is well-suited for small to mid-sized healthcare practices that prioritize smooth lab connectivity and efficient daily operations. Its flexible, quote-based pricing allows practices to align costs with their operational scale, though smaller clinics may find custom plans less predictable. Overall, it’s a reliable choice for providers seeking dependable data verification tools and well-organized lab workflows.
Care360 Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integrations
- Patient Portal
What Is Care360?
Care360 is a web-based electronic health record (EHR) solution for ambulatory services, offering clinical documentation, patient record management, eligibility checks, medical billing, and lab ordering. Its features include SOAP notes, customizable templates, and a Radiology Information System (RIS) for managing radiology-related workflows.
Quest Diagnostics discontinued Quanum Practice Solutions, the successor to Care360. Quanum EHR and ePrescribing became read-only on January 1, 2024, ending their use for active documentation and prescribing. However, Quanum Lab Services Manager continued as a separate lab-ordering service.
What Is Care360 Best For?
The platform stands out for its customizable 'Tracking Charts', which help doctors and clinic staff monitor patient progress over time. These flowsheets bring lab results and medication details together in a single view, allowing outpatient medical teams to track changes in lab values alongside prescription adjustments without pulling up multiple reports.
How Much Does Care360 Cost?
Care360 price is estimated to start at $450/provider/month based on the industry benchmarks for similar EHR and practice management tools.
Beyond the base subscription fee, organizations should also plan for the following additional costs:
- Implementation And Setup: $1,000–$5,000+, EHR configuration, scheduling, and billing settings
- Data Migration: $500–$5,000+, transferring existing patient records from a previous EHR
- Staff Training: $500–$3,000+, initial training for providers and billing personnel
- Custom Configuration: $500–$3,000+, customizing clinical forms and practice-specific settings
- Third-Party Integrations: $1,000–$10,000+, additional configuration or development for connections with external systems or other healthcare applications
- Advanced Lab Connectivity: $500–$3,000+, potential setup or configuration costs for expanded laboratory and diagnostic integrations beyond standard connectivity
- Premium Support: $500–$3,000+ per year, additional support, dedicated assistance, or enhanced service arrangements beyond standard support
- Custom Reporting And Analytics: $500–$3,000+, for clinical or billing reports development
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Care360 Integrations
The software supports integration with various third-party platforms, including:
How Does Care360 Work?
Here's how you can get started with the software after logging in:
- Open the practice schedule or patient list to access patient records
- Enter patient health information and document visits using SOAP notes
- Track patient progress using personal health record features
- Place lab orders electronically and check insurance eligibility
- Write and manage prescriptions electronically to reduce errors and facilitate refills
- Review lab results and track changes using longitudinal records and cumulative graphs
- Share patient information securely with other healthcare providers using Care360
- Track clinical guidelines, flag abnormal results, and generate reports on key metrics
Who Is Care360 For?
The software is primarily designed for healthcare providers and organizations working in ambulatory care, including:
- Primary care practices
- Internal medicine practices
- Family medicine practices
- Specialty medical practices
- Multi-provider medical practices
- Independent physician offices
- Outpatient clinics
Care360 Use Cases
Based on our evaluation of Care360's features and available user feedback, we have identified several scenarios which illustrate how its patient records, lab ordering, and e-prescribing capabilities support ambulatory care workflows:
Independent Practices Managing High Lab Volumes
Practices that regularly order diagnostic tests can use Care360's electronic lab ordering to submit requests and review results within patient records. Built-in insurance eligibility checks also allow staff to check coverage during the ordering process.
Multi-Physician Clinics Requiring Shared Patient Access
Clinics with multiple physicians can use Care360's centralized patient records to access clinical notes, lab results, and medication details. This gives providers access to the same patient information when reviewing medical histories and documenting visits.
Facilities That Prioritize Compliance And Data Security
Practices that send diagnostic tests to Quest Diagnostics can use Care360's lab ordering capabilities to manage test requests and access available results. This workflow is particularly relevant to clinics that regularly use Quest's laboratory services as part of outpatient care.
Clinics Seeking Simplified e-Prescribing And Order Management
Clinics handling both prescriptions and diagnostic testing can use Care360's e-prescribing and electronic lab ordering features within their clinical workflows. Providers can manage prescriptions electronically, while staff can submit lab requests and review results through the associated patient records.
Care360 User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
|---|---|
Ease of Workflow & Productivity | Inconsistent Customer Support Responsiveness |
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Users note that Care360 offers a straightforward workflow once they become familiar with the system. Reviewers often describe the platform as “Easy to manage for daily operations once you understand its layout.” | Several reviewers mention inconsistent response times and limited follow-up from the platform's customer support team. Users have reported delays in resolving technical issues. One user stated that, “A smoother experience and better support response would go a long way in making Care360 easier to work with.” |
Easy Scheduling | Limited Customization & Integration Flexibility |
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Users report that scheduling and updating patient records are both smooth and efficient. As one user noted, “I like that I can easily change the type of specimen test a patient is taking just by going to the requisition log.” | While Care360 integrates effectively with Quest Diagnostics, users report limited flexibility in connecting with other third-party applications or customizing workflows. |
Accuracy & Data Verification Tools | Concerns Regarding System Performance & Speed |
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Users value Care360’s built-in validation tools for verifying insurance and patient information. One reviewer shared, “I like that when you enter a patient’s insurance details, the system instantly flags if the ID number doesn’t match that specific insurance. | Many reviewers report frequent system slowdowns, delayed page loads, and occasional crashes. One user reported that, “Usually, every few weekends have lots of updates/shutdowns.” |
Is Care360 Right For You?
If you are looking for an EHR solution for your medical practice, Care360 may be the right fit for you. With a network of over 300,000 physicians, it offers integrated patient scheduling and medical billing modules.
Designed by Quest Diagnostics, this web-based system is compatible with the iPad, offering features such as e-prescribing to help healthcare providers share prescriptions with the hospital's pharmacy or any drug store of the patient's choice. The platform helps medical staff meet Meaningful Use standards, speed up daily tasks, and reduce error rates.
Hospital systems, healthcare professionals, and patients can easily submit online contact requests to get support for their issues. Moreover, Care360's advanced tracking and reporting tools help identify patient and practice trends, facilitate government and payer reporting, and display aggregate results by patient, practice, ordering physician, or test.
Ready to take the next step? Explore Care360 EHR reviews or call us at (661) 384-7070 to discuss your specific needs.
Care360 Features
Electronic Prescribing
Care360 features 'Electronic Prescribing' that enables healthcare providers to electronically send prescriptions directly to pharmacies, speeding up the medication ordering process. With an electronic script writing tool, users can securely transmit prescriptions to reduce errors and enhance overall prescription efficiency. This feature enhances patient safety and convenience by enabling faster access to prescribed medications.
Reporting Tools
The software includes scalable reporting capabilities to help physicians generate laboratory reports, medical histories, and other necessary documentation. Care360 empowers healthcare professionals to efficiently compile and analyze data, facilitating informed decision-making, and optimized patient care.
Electronic Ordering
Quest Diagnostics’ Care360 simplifies lab test ordering with its electronic ordering feature. It offers a user-friendly interface for quick and accurate test requests and offers features like the Medicare logic rules engine and insurance eligibility verification to ensure accuracy. Additionally, users can create lists of frequently ordered tests to make the process smoother.
Clinical Repository
Care360 provides a comprehensive clinical repository, offering a detailed view of patients’ medical profiles. From demographics to medication history, allergies, and longitudinal lab results, all information is electronically available and logically organized for easy access. Additionally, it accommodates supplemental data like hospital discharge summaries, radiology reports, and clinical notes, ensuring a complete patient record.
Patient Portal
Care360 features a patient portal called 'MyQuest’, which allows patients and providers to connect with each other. Patients can track their lab results, medication details, and overall health using the personal health record features through the portal’s HIPAA-compliant interface.
Quest AI Companion
Quest AI Companion is an AI-powered feature built into the MyQuest patient portal that helps users understand their lab results more easily. It analyzes completed test reports and breaks complex medical language into plain, straightforward explanations. Additionally, Quest AI Companion is developed and operated within a fully HIPAA-compliant framework, upholding high standards of patient data security. Sensitive health information remains confidential and is not used for the development or training of public AI models.
Pros And Cons of Care360
Pros
Multi-screen functionality allows users to work across multiple areas of the system at the same time
Patient portal access allows patients to view their lab results remotely
Paperless check-in and practice management helps reduce reliance on manual paperwork
Customizable charts can retain user preferences to support more consistent documentation
Automatic results uploads make lab information available to patients through the portal without manual sharing
Cons
Scheduler can be a bit hard to use
Billing template is somewhat hard to figure out
Slows down during updates and weak internet connectivity
Care360 Reviews
Total 22 reviews
3.2
All reviews are from verified customers
Rating Distribution
5
Stars14%
4
Stars36%
3
Stars14%
2
Stars27%
1
Stars9%
Share your experience
Healthcare, 500+ employees
“It really boosts our overall productivity”
Pros
With features like scheduling, billing management, e-prescription, and reporting tools, the Quanum EHR software system greatly enhances my daily productivity.
Cons
The system tends to slow down temporarily whenever an update takes place.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
The Family Hospital, 51-100 employees
“the care in their name is real”
Pros
The best thing about this company is the customer support they provide. They make sure we feel heard and send someone over to fix the issue right away. Impressive work.
Cons
The software has some bugs but we are willing to wait for them to be taken care of.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Edmonton Family Hospital, 1-10 employees
“Customer support should improve”
Pros
It does everything related to practice management and patient check-in. We no longer need any paper. Finally!
Cons
There are no font options in the report writing tool and some more options could be great as well.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Frequently Asked Questions
Does Care360 offer a free trial?
No, Care 360 does not offer a free trial.
Does Care360 support mobile devices?
Yes, Care 360 Quest supports mobile devices.
What are the main features of Care360?
The main features of Care 360 EMR include electronic medical records, e-prescribing, patient portal, electronic ordering, billing template, lab integrations, and reporting tools.
What are the customer support functionality pros of Care360?
The vendor offers customer support assistance via various avenues. This includes email, phone support, and online resources such as FAQs and user guides.
What are limitations of Care360?
The software does not include a flexible billing system. Users cannot upload patient notes for multiple doctor visits. Quest Care 360 does not support integration with any labs other than Quest Diagnostics.
Who are the typical users of Care360?
The typical users of the software include healthcare professionals, laboratory managers, patients, and business leaders.
What languages does Care360 EHR support?
The platform primarily supports the English language.
What other apps does Care360 integrate with?
The platform supports integration with a range of systems, including Epic, Cerner, Siemens, and Workday.
Does Care360 offer an API?
Yes, the software offers an API.