One Click Contractor

best customer service

Pros

I just email them with additions, deletions, and questions. They're incredibly fast at handling anything I ask, and they're enjoyable and polite to work with.

Cons

I can't find any downsides at the moment. I really like everything about it.

Great Option

Pros

I really like the pricing list and how it functions. It lets me customize various ways to create my own pricing lines.

Cons

The process of how estimates, proposals, and agreements work, and which one gets sent, viewed, or signed, can be a bit confusing. I probably don't fully grasp why, but it can be a little tricky to train on sometimes.

Happy

Pros

We're in the development stage, but we're really excited.

Cons

I don't have any cons right now; it's still in development.

Wonderful Program

Pros

I appreciate how it allows me to generate quotes much quicker than the old-school method. It's really simple to set up a lot of options that are clearly listed for our clients.

Cons

What I like least about the software is that it needs a data connection. Some places don't have great service, which can be a bit frustrating, but this doesn't happen often.

Pretty easy to use with some great features

Pros

I'm impressed with how much we can do through the software. It's perfect for field sales.

Cons

It could benefit from a bit more integration with some of the features.

Dreamstyle One Click Review

Pros

The setup has been so smooth. Working with support team has been fantastic. They've managed to adapt each of our office locations' processes and integrate them into One Click.

Cons

We're still rolling out One Click Contractor at each of our offices, but at the two locations where it's up and running, there haven't been any negative comments.

My review

Pros

On the front end of estimates, I can put together and send out an estimate swiftly.

Cons

The backend for tracking and follow-ups is not set up to maintain customer follow-ups over long periods. It's either follow-up, lost, or sold. We need a tickler file to separate short-term follow-ups from long-term ones to avoid digging through outdated follow-ups.

Customer

Pros

I find the ease with which I can generate quotes for the product to be truly outstanding. It simplifies the quoting process significantly, making it easy and hassle-free. This feature has made managing and presenting quotes much more efficient and user-friendly.

Cons

I'm working on getting the product information into the software.

Saved us!

Pros

The navigation feels very intuitive. This product was a lifesaver when we implemented it just as the pandemic started. We could instantly provide electronic presentations and proposals without needing to be physically present with our customers.

Cons

I wish we had done this sooner to benefit from the efficiency.

Updating Customers

Pros

We can add, remove, and compare proposals for customers to view. They can see each item and its cost. It helps to clarify exactly what they are paying for.

Cons

Occasionally, the system ends up creating duplicate customer records with unusual or incorrect dates. This can be quite confusing and may require additional effort to resolve, as it results in inconsistencies within the customer database.