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Overview

Borealis is a powerful tool designed for complex, compliance-focused stakeholder engagement. While its online engagement features may somehow feel limited, this comes from a strong focus on secure, trackable communication. In return, users benefit from solid planning and a smooth onboarding process that sets teams up for success.

Borealis Specifications

  • Contact Management
  • Customer Communication Tracking
  • Email Integration
  • Mobile CRM

Borealis Features

Integrated AI (AI Insights)

Borealis' integrated AI auto‑summarizes communications and documents, surfaces insight‑driven tasks/issues, and translates content on demand. It streamlines lengthy stakeholder histories, flags important follow‑ups, and bridges language gaps—all while tightly maintaining data privacy and compliance. Users stay informed, proactive, and efficient.

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Mobile App And Business‑Card Scan

The Borealis mobile app for both iOS and Android, enables field‑level access and data capture—record interactions with geolocation and offline sync, scan business cards to auto‑create contacts, upload photos/recordings, and update stakeholder records in real time. This ensures timely, accurate data and better-informed engagement.

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Grievance And Feedback Portal

With Borealis’ grievance and feedback portal, stakeholders can securely log issues or comments online—even anonymously. Each submission integrates directly into Borealis for standardized, traceable workflows, enabling transparent follow‑up, consistent resolution tracking, and streamlined compliance across teams.

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Email Integration

Borealis seamlessly integrates with Outlook and Gmail, allowing users to record emails, calendar items, meetings, and attachments directly into stakeholder records. This ensures a complete, searchable engagement history, reducing manual data entry and improving traceability and collaboration across teams.

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Pros And Cons of Borealis

Pros

  • Analytics module is excellent and extremely versatile

  • Users appreciate the support in implementing the software

  • Very accessible and intuitive to navigate

Cons

  • Initial setup can be complex for large-scale implementations.

  • Social investment module needs workflow improvements

Borealis Reviews

Total 2 reviews

3.5

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

0%

3

Stars

0%

2

Stars

50%

1

Stars

0%

Share your experience

A
Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0

“Offers some really great benefits”

Pros

This app offers some really great benefits like subsidized lunches and gym access and it also works together with the national social security system. Right now I am using it to manage stakeholder engagement through built-in software which is very helpful.

Cons

Borealis is a really solid application but it does have some limitations when it comes to online engagement. It uses a range of methods to connect with stakeholders but there is still room to improve genuine, meaningful interaction.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

A
Anonymous

Utilities, 500+ employees

More than a year

2.0

“Not able to offer helpful solutions”

Pros

I really like how quickly the service reps respond whenever I have questions.

Cons

They are not usually able to offer helpful solutions when issues come up.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Frequently Asked Questions

Does Borealis offer an API?

Yes, it offers an API.

What types of pricing plans does Borealis offer?

Borealis offers multiple pricing options for its users, including Essential package, Professional package, and Enterprise package, which are offered at custom pricing. Get in touch with us for a tailored Borealis cost estimate.

What language does Borealis support?

The software supports multiple languages, including English, French, Spanish, Portuguese, and more.

Does Borealis offer a mobile app?

Yes, it offers a mobile application for both iOS and Android.

What other apps does Borealis integrate with?

It integrates with Outlook, Gmail, Salesforce, and Power BI.

Who are the typical users of Borealis?

Typical users include teams in mining, energy, utilities, transportation, and public infrastructure. It’s designed for stakeholder relations, CSR, land access, and regulatory compliance in complex environments.

What level of support does Borealis offer?

Users receive 24/7 access to the Support Center and are assigned a dedicated customer success advisor post-launch. For critical issues, an emergency line is available, and technical assistance is provided through the Help Desk, operating 24 hours a day, five days a week.