Last Updated
Overview
CDK Global provides an integrated CRM platform for the automotive retail industry to help simplify complex dealership operations. While customer support channels can be more efficient, its comprehensive software solution offers powerful, all-in-one software for sales and service, which makes it a reliable choice for dealers.
Overall Rating
Based on 7 users reviews
4.3
Rating Distribution
Positive
86%
Neutral
14%
Negative
0%
Starting Price
Custom
CDK Global Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is CDK Global?
CDK Global is a dealership management platform that connects and streamlines all key aspects of a dealership's workflow. Its core features include the dealer management system (DMS) and customer relationship management (CRM), which help manage inventory, sales, and customer data in one centralized system. Trusted by thousands of dealer locations, CDK Global enhances operational efficiency and supports a seamless customer journey from online search to in-store purchase.
CDK Global Pricing
CDK Global Integrations
Who Is CDK Global For?
CDK Global software is ideal for various types of automotive businesses, including:
- Franchised auto dealerships
- Heavy truck dealers
- Motorcycle dealerships
- Automotive repair shops
Is CDK Global Right For You?
CDK Global is ideal for established multi-location automotive dealerships that are looking for a single, integrated platform to manage complex operations. Its CRM seamlessly integrates with digital retail, finance, desking, credit, and compliance tools, eliminating duplicate data and improving customer records. CDK also provides AI-powered workflows, advanced analytics, and customizable features to boost profitability and personalize the customer experience.
Still doubtful if CDK Global is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CDK Global Features
Dealer Management System (DMS)
The DMS serves as the operational core of a dealership, streamlining all functions into one powerful system. It manages vehicle inventory, sales transactions, accounting, and parts management, acting as the central data hub for all other integrated software modules.
Customer Relationship Management (CRM)
The CRM centralizes all customer data to manage sales and service interactions effectively. It integrates seamlessly with the DMS to simplify deal processing and provides efficient reporting and analytics tools to track performance and support customer relationships for growth.
Fixed Operations Suite
This suite is engineered to make parts and service departments more profitable and customer friendly. It includes tools like CDK ServicePricing, which provides instant and accurate price quotes to build trust and simplify the entire service workflow.
Modern Retail Suite
This suite bridges the gap between a dealership’s online and in-store activities. It creates a consistent and convenient customer journey, addressing the modern car buyer's expectation for a more digital-first and effortless purchasing process.
Finance And Insurance
This module automates and simplifies the complex process of securing vehicle financing and selling aftermarket insurance products. Its tools help dealerships manage deals efficiently to maximize profit opportunities on every sale while improving overall customer satisfaction.
Pros And Cons of CDK Global
Pros
Great customer support with prompt responses
Reliable and long-standing platform for dealerships
Easy to use and supports smooth operations
Cons
Some accounting features may not be as seamless as expected
Reporting features can use improvements
CDK Global Reviews
Total 7 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars43%
3
Stars14%
2
Stars0%
1
Stars0%
Share your experience
Finance, 11-50 employees
“All in one platform”
Pros
I rely on this daily for our finance, accounting and service departments. Everything stays current while maintaining consistency across all areas. It is really user friendly and the CRM integration works well. System downtime is rare which keeps our operations running smoothly.
Cons
The outage this year was frustrating though they handled it as professionally as they could. We bounced back pretty quickly. We would love to see it integrate with other CRMs.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Mid Market, 101-500 employees
“Needs more features”
Pros
I really appreciate how well this handles parts and service operations plus it can integrate with a huge number of systems without any issues.
Cons
The accounting is difficult and even simple tasks require way too many steps to complete.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
4
Functionality
6
Mid Market, 51-100 employees
“CDK is Amazing”
Pros
The customer service team here is really well trained and always goes above and beyond to help.
Cons
I've had to wait quite a while for help on a few occasions which can be frustrating when you need quick support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What level of support does CDK Global offer?
CDK Global provides support through online documentation, phone support, online case submissions, email, and chat.
Who are the typical users of CDK Global?
Businesses in the automotive industry such as heavy truck dealers, motorcycle dealerships, franchised auto dealerships, and automotive repair shops benefit from CDK Global features.
What language does CDK Global support?
CDK Global primarily supports the English language.
Does CDK Global offer an API?
Yes, CDK Global offers an API.
Does CDK Global have a mobile app?
Yes, CDK Global offers a mobile app.
What types of pricing plans does CDK Global offer?
CDK Global offers customizable and flexible pricing options. You can reach out for a customized CDK Global price plan based on your business needs.
What other apps does CDK Global integrate with?
The vendor has not specified any details regarding its integrations.