Last Updated
Overview
Chatguru is a multi-user WhatsApp management platform that automates customer service, sales, and support through chatbots and team collaboration tools. While it primarily focuses on a single platform, it offers powerful tools for business owners who rely heavily on WhatsApp to manage conversations at scale and improve customer response times.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Chatguru Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Customer Service/Support
What Is Chatguru?
Chatguru is a WhatsApp-based customer communication and automation platform designed to help businesses manage conversations across teams, automate responses, and improve sales pipelines. It centralizes WhatsApp interactions into a shared inbox, supports chatbot creation, and offers smart workflow tools for teams. It is designed for companies that rely on WhatsApp for service and sales, enhancing customer response, tracking, and operational efficiency without the need for complex setups.
Chatguru Pricing
Chatguru Integrations
Who Is Chatguru For?
Chatguru serves several industries and sectors, including:
- Retail
- Hospitality and tourism
- Food and beverage
- Real Estate
- Travel and aviation
Is Chatguru Right For You?
Chatguru is well-suited for businesses that rely on WhatsApp as a primary communication channel for customer service, sales, or support. Its multi-user inbox, chatbot automation, and smart routing tools make it ideal for teams managing high volumes of messages. The platform provides robust operational control, enhanced response times, and streamlined workflows for companies in the retail, hospitality, real estate, and service-based sectors.
Still not sure about Chatguru? Contact our support team at (661) 384-7070 for personalized guidance.
Chatguru Features
Personalized Campaigns
Chatguru enables sending individualized messages to each contact, allowing businesses to create humanized and exclusive communication for marketing, sales, or support interactions.
Customizable Fields
The tool enables users to create custom data fields in chats, such as company name, last purchase date, or email address, making it easier to personalize and contextualize conversations.
Internal Notes
Chatguru supports internal notes within conversations, allowing attendants to leave helpful context for colleagues or store information for future reference without exposing it to the client.
Alerts For New Leads
The tool allows setting up smart triggers to receive alerts directly on WhatsApp when a lead performs key actions like expressing purchase interest or completing a form.
Organization By Status
Chatguru enables organizing conversations by service status (e.g., new, in progress, resolved, etc.), providing better team visibility and boosting performance tracking across the customer journey.
Pros And Cons of Chatguru
Pros
Easy to set up and highly customizable
Facilitates the creation of effective lead management workflows
Streamlines WhatsApp team collaboration
Cons
The tool may occasionally encounter technical bugs
No support for other messaging channels
Chatguru Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Law Practice, N/A employees
Less than 6 months
“Great tool for working on the web”
Pros
I find it really useful to receive customer contacts through WhatsApp. It helps keep conversations organized and ensures that no customer goes unnoticed or slips away. Helps in retaining customers.
Cons
You cant send automatic messages to multiple clients at once and there's no way to add an audio message to quick replies. Would appreciate if these features were added.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What other apps does Chatguru integrate with?
Chatguru offers integration with several CRM tools through an API.
What level of support does Chatguru offer?
Chatguru offers support via live chat, email, and onboarding sessions. It also provides access to a help center with video tutorials and FAQs.
Does Chatguru have a mobile app?
No, Chatguru doesn't offer a dedicated mobile app.
Does Chatguru offer an API?
Yes, Chatguru offers an API that enables integration with multiple CRMs platforms.
Who are the typical users of Chatguru?
Typical users include customer support teams, real estate agents, retail businesses, restaurants, hotels, and travel companies using WhatsApp to manage leads and conversations.
What types of pricing plans does Chatguru offer?
Chatguru offers custom pricing based on user volume, automation features, and business size. Contact us to schedule a complimentary consultation to discuss our Chatguru price analysis.
What language does Chatguru support?
Chatguru only supports the English and Portuguese languages.