Last Updated
Overview
Clientela CRM provides luxury retail teams with specialized tools to deliver personalized shopping services and support enterprises. While its feature set can be expanded for flexibility, the platform is trusted for its powerful engagement tools and automations for improving customer relationships, which makes it a reliable choice for industry professionals.
Be the first one to leave a review!
No review found
Starting Price
Custom
Clientela CRM Specifications
- Task Management
- Alerts/Notifications
- Multi-Channel Support
- Analytics And Reporting
What Is Clientela Software?
Clientela CRM is a connected retail platform designed to help high-end brands build profitable, long-lasting customer relationships. The software supports in-store associates with sophisticated tools to engage shoppers and drive sales. Its capabilities, such as Video Clienteling, facilitate personal shopping sessions from anywhere, while the ‘Look Builder’ allows associates to create and share curated style recommendations. Clientela CRM features are focused on "Relational Shopping" which helps transform standard transactions into memorable, personalized experiences.
Clientela Software Pricing
Clientela Software Integrations
The software supports integration with multiple systems and platforms, such as:
- SAP
- Magento
- Oracle
- Salesforce
- SailThru by Marigold
Who Is Clientela CRM For?
Clientela software is ideal for a wide range of industries and sectors, including:
- Luxury retail
- High-End jewelry
- Beauty and cosmetics
- Fashion and apparel
- Department stores
Is Clientela Software Right For You?
Clientela is the right fit for luxury retail brands prioritizing deep customer relationships. Its standout "Relational Shopping" philosophy is included in all Clientela CRM features and trusted by brands like Cartier and Benefit Cosmetics. The platform offers its specialized toolset within a stable, advanced enterprise ecosystem, which makes Clientela CRM software an ideal choice for premium retailers.
Still doubtful if Clientela software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Clientela CRM Features
Video Clienteling
This feature connects retail specialists with customers for one-on-one personal shopping, styling sessions, and product demonstrations. It supports a full range of omnichannel selling options, including online purchases, in-store reservations, and adding items to wish lists for later.
Event Manager
This module offers advanced capabilities for managing both public and invite-only events at scale. It integrates with your CRM to build guest lists, track RSVPs, manage check-ins, and send personalized event notifications via email, SMS, and Apple Wallet integration.
Client Data Capture
This tool allows associates to capture customer information and preferences both in-store and online. It helps build rich client profiles by tracking key data points and purchase history, all while ensuring compliance with privacy regulations like GDPR and CCPA.
Online Booking
This functionality lets customers schedule appointments directly with store associates for services like personal styling, virtual consultations, or in-store visits. It streamlines the process of booking personalized shopping experiences, increasing engagement, and store traffic.
Product Recommendations
Integrated within client interactions, this feature enables sales associates to showcase and suggest specific products tailored to a customer's profile and preferences. During video calls or in messages, specialists can share curated items to drive sales and enhance the shopping experience.
Pros And Cons of Clientela CRM
Pros
Strong focus on personalized clienteling
Improves one-on-one customer relationships
Backed by a stable, enterprise-level ecosystem
Cons
Key features may not suit general retailers
Specific integrations may require customization
Clientela CRM Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
Does Clientela CRM offer an API?
The information regarding the vendor’s API availability is not available.
What level of support does Clientela CRM offer?
Clientela CRM provides support through the ‘contact us’ page.
What other apps does Clientela CRM integrate with?
Clientela CRM integrates with multiple platforms including Oracle, SAP, Magento, Salesforce, and SailThru by Marigold.
Does Clientela CRM have a mobile app?
Clientela CRM does not offer a mobile app.
What types of pricing plans does Clientela CRM offer?
Clientela CRM offers customized pricing for the specific needs of a business. Users can reach out for a personalized Clientela price quote for their requirements.
What language does Clientela CRM support?
Clientela CRM supports multiple languages including English, Japanese, and French.
Who are the typical users of Clientela CRM?
The typical users of the platform include sectors like luxury retail, high-end jewelry, apparel, beauty, cosmetics, fashion, and department stores.