Last Updated
Overview
DealerSocket CRM empowers dealerships to drive better results with smart lead routing, easy mobile access, and built-in service scheduling. While some users mention slow support response at times, the platform's comprehensive features still enable more streamlined sales and customer retention processes.
DealerSocketCRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
DealerSocketCRM Features
Lead Management
DealerSocket tracks, captures, and organizes incoming leads in real time, prompting automated follow-up reminders and lead scoring to ensure no opportunity is missed. This helps sales teams respond faster, increase conversion rates, and maintain accountability across the sales pipeline.
Mobile Sales
DealerSocketsCRMs native mobile app gives sales reps full access to customer profiles, communication tools, and deal-desking on-the-go. Reducing delays and improving responsiveness ensures prospects stay engaged, and no opportunities slip through the cracks.
Text And Call Management
This feature enables compliant texting and call tracking (SocketTalk) directly within the CRM. All inbound and outbound communications are logged and auditable, ensuring compliance and accountability. Teams can efficiently engage customers via multiple channels with accurate records and visibility.
Equity Mining
This RevenueRadar™ feature analyzes customer equity and vehicle data to surface ideal upgrade or trade-in opportunities. It automatically alerts sales teams to high-potential contacts, enabling proactive outreach and repeat business, turning passive data into actionable sales intelligence.
Desking Tool
The in-app desking feature centralizes financing, leasing, incentives, and trade-in data in a single worksheet. It simplifies deal structuring, supports multiple payment scenarios, and syncs with DMS, saving valuable time, minimizing errors, and maximizing profitability with customizable, streamlined dealer workflows.
Pros And Cons of DealerSocketCRM
Pros
Organized client tracking and follow-up
All-in-one platform for dealership needs
Integrates with major automotive systems
Cons
Duplicate leads are not auto merged
No audio alerts for new messages
DealerSocketCRM Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Justin G.
Mid Market, 500+ employees
Less than a year
“User-friendly with unmatched support”
Pros
It is quite user-friendly and really simple, with features that are actually helpful. The design is clean and easy on the eyes and even if you are not very tech-savvy, you will pick it up quickly. Plus I love the support as it is absolutely unmatched.
Cons
Nothing at all as it went above and beyond every expectation and has been the best CRM I have used in the last decade.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Selena R.
Not Specified, 11-50 employees
“Best CRM with Great Potential”
Pros
I really appreciate having everything organized in one place to keep track of my clients and stay on top of follow-ups.
Cons
The way it creates duplicate leads rather than automatically merging them is frustrating.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Sergio R.
Information Technology, 500+ employees
“Reliable IT Operations Management”
Pros
They implemented the engine6 web management, I reaaly like that feature. It's been fantastic to work with. The system itself is genuinely impressive and delivers on what it promises.
Cons
Occasionally ran into issues that were pretty tricky to resolve on my own.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does DealerSocket CRM offer?
DealerSocket offers support via phone, and email, along with personalized onboarding and training through its customer success team.
What types of pricing plans does DealerSocket CRM offer?
DealerSocketcrm cost is customized according to your business needs. Request a customized DealerSocket CRM cost quote today.
Does DealerSocket CRM have a mobile app?
Yes, DealerSocket CRM offers a fully responsive mobile app.
What language does DealerSocket CRM support?
DealerSocket CRM is primarily available in English.
Who are the typical users of DealerSocket CRM?
Typical users include automotive retailers and dealer networks. DealerSocket CRM features support both new and used vehicle sales.
What other apps does DealerSocket CRM integrate with?
DealerSocket CRM integrates with various platforms, including Auto Check, Bhuman, Kelley Blue Book, Experian, Carmatic, and IntellaCar Solutions.
Does DealerSocket CRM offer an API?
Yes, DealerSocket CRM offers API.