Last Updated
Overview
DealerSocket CRM empowers dealerships to drive better results with smart lead routing, easy mobile access, and built-in service scheduling. While some users mention slow support response at times, the platform's comprehensive features still enable more streamlined sales and customer retention processes.
Overall Rating
Based on 8 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
DealerSocketCRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is DealerSocket CRM?
DealerSocket CRM is a cloud-based solution designed specifically for automotive dealerships, offering streamlined functionality and dealership-focused tools. It helps teams stay on top of leads, communicate more effectively, and close deals faster. With features like ‘desking and enterprise-wide insights’, dealerships can speed up negotiations and follow-ups. Whether you're a single rooftop store or part of a large dealer group, DealerSocket software helps reduce manual tasks and missed opportunities while making your sales and service process smoother and more connected.
DealerSocket CRM Pricing
The DealerSocket CRM price is customized according to individual business needs. Pricing is not fixed and varies depending on dealership size, features selected, and implementation requirements. DealerSocket CRM also offers a free trial for users.
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
DealerSocket CRM Integrations
The software supports integration with multiple systems and platforms, such as:
- Auto Check
- Bhuman
- Kelley Blue Book
- Experian
- Carmatic
- IntellaCar Solutions
Who Is DealerSocket CRM For?
DealerSocket CRM is built specifically for automotive retailers, such as:
- Automotive retail
- Automotive finance and insurance
- Dealership sales and service
- Used and new vehicle dealerships
- Independent and franchise dealer networks
Is DealerSocket CRM Right For You?
Looking to streamline your dealership operations with intelligent automation? DealerSocket CRM enables faster lead response, organized follow-ups, and smarter selling with tools like equity mining and mobile CRM access. Recognized with multiple DrivingSales Dealer Satisfaction Awards at NADA 2020 — including Top Rated CRM (Sales, Desking and Fixed Ops), and Owner Marketing (RevenueRadar), the platform combines scalability, enterprise-grade security, and user-friendly design.
Built for both franchise and independent dealerships, it adheres to industry-standard data practices to support secure and compliant operations.
Still doubtful if DealerSocket CRM is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
DealerSocketCRM Features
Lead Management
DealerSocket tracks, captures, and organizes incoming leads in real time, prompting automated follow-up reminders and lead scoring to ensure no opportunity is missed. This helps sales teams respond faster, increase conversion rates, and maintain accountability across the sales pipeline.
Mobile Sales
DealerSocketsCRMs native mobile app gives sales reps full access to customer profiles, communication tools, and deal-desking on-the-go. Reducing delays and improving responsiveness ensures prospects stay engaged, and no opportunities slip through the cracks.
Text And Call Management
This feature enables compliant texting and call tracking (SocketTalk) directly within the CRM. All inbound and outbound communications are logged and auditable, ensuring compliance and accountability. Teams can efficiently engage customers via multiple channels with accurate records and visibility.
Equity Mining
This RevenueRadar™ feature analyzes customer equity and vehicle data to surface ideal upgrade or trade-in opportunities. It automatically alerts sales teams to high-potential contacts, enabling proactive outreach and repeat business, turning passive data into actionable sales intelligence.
Desking Tool
The in-app desking feature centralizes financing, leasing, incentives, and trade-in data in a single worksheet. It simplifies deal structuring, supports multiple payment scenarios, and syncs with DMS, saving valuable time, minimizing errors, and maximizing profitability with customizable, streamlined dealer workflows.
Pros And Cons of DealerSocketCRM
Pros
Organized client tracking and follow-up
All-in-one platform for dealership needs
Integrates with major automotive systems
Cons
Duplicate leads are not auto merged
No audio alerts for new messages
DealerSocketCRM Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars38%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 500+ employees
Less than a year
“User-friendly with unmatched support”
Pros
It is quite user-friendly and really simple, with features that are actually helpful. The design is clean and easy on the eyes and even if you are not very tech-savvy, you will pick it up quickly. Plus I love the support as it is absolutely unmatched.
Cons
Nothing at all as it went above and beyond every expectation and has been the best CRM I have used in the last decade.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
“Best CRM with Great Potential”
Pros
I really appreciate having everything organized in one place to keep track of my clients and stay on top of follow-ups.
Cons
The way it creates duplicate leads rather than automatically merging them is frustrating.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Information Technology, 500+ employees
“Reliable IT Operations Management”
Pros
They implemented the engine6 web management, I reaaly like that feature. It's been fantastic to work with. The system itself is genuinely impressive and delivers on what it promises.
Cons
Occasionally ran into issues that were pretty tricky to resolve on my own.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
Does DealerSocket CRM offer an API?
Yes, DealerSocket CRM offers API.
What level of support does DealerSocket CRM offer?
DealerSocket offers support via phone, and email, along with personalized onboarding and training through its customer success team.
What types of pricing plans does DealerSocket CRM offer?
DealerSocketcrm cost is customized according to your business needs. Request a customized DealerSocket CRM cost quote today.
What other apps does DealerSocket CRM integrate with?
DealerSocket CRM integrates with various platforms, including Auto Check, Bhuman, Kelley Blue Book, Experian, Carmatic, and IntellaCar Solutions.
Does DealerSocket CRM have a mobile app?
Yes, DealerSocket CRM offers a fully responsive mobile app.
What language does DealerSocket CRM support?
DealerSocket CRM is primarily available in English.
Who are the typical users of DealerSocket CRM?
Typical users include automotive retailers and dealer networks. DealerSocket CRM features support both new and used vehicle sales.