Last Updated
Overview
Dito CRM provides omnichannel management for retail by unifying customer data to support personalized marketing. While its complex feature set requires a dedicated implementation process, its unique tools like the Dito Agenda app for store associates fill the digital-physical sales gap. This makes it a strong choice for data-driven retailers.
Overall Rating
Based on 12 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Dito CRM Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Email Integration
What Is Dito CRM?
Dito CRM is a specialized platform designed for mid-to-large retail brands that operate both online and through physical stores. The platform solves the challenge of fragmented customer data by combining online and offline interactions into a single Customer Data Platform (CDP). This allows businesses to use features like hyper-personalized marketing campaigns and intelligent customer segmentation. The Dito CRM features support retailers to improve customer engagement and drive sales by delivering a consistent and data-informed experience across all channels.
Dito CRM Pricing
Dito CRM Integrations
Dito CRM integration details are not mentioned on its official website.
Who Is Dito CRM For?
Dito CRM software is ideal for a wide range of retail sectors, including:
- Cosmetics
- Accessories
- Home goods
- Food and beverages
Is Dito CRM Right For You?
Dito CRM is the right fit for established large-scale retail brands that are looking to improve their omnichannel strategy. Its standout feature, the Dito Agenda app, supports in-store sales teams by connecting them with effective digital customer insights. Dito CRM software offers reliable tools for increasing customer retention, sales, and the ability to drive revenue growth.
Still doubtful if Dito CRM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dito CRM Features
Customer Data Platform (CDP)
This feature centralizes all online and offline data, including purchases and behavioral interactions, into a single 360-degree customer profile. This unified view enables advanced segmentation, forming the foundation for all personalized marketing activities and strategies.
Omnichannel Campaigns
Create and automate hyper-personalized marketing campaigns across email, SMS, and mobile push notifications. This tool from the dito crm features list allows businesses to engage customers with targeted messages based on their historical behavior, ensuring timely and relevant communication.
Dito Agenda App
This is a mobile application designed specifically for in-store sales associates. It provides them with direct access to customer profiles, preferences, and purchase history, empowering them to deliver personalized service and engage clients directly via WhatsApp with relevant offers.
AI-Powered Predictions
The platform’s artificial intelligence (Dito IA) analyzes customer data to identify users with the highest probability of making a purchase. This predictive tool helps marketing and sales teams focus their efforts on high propensity leads to significantly increase conversion rates.
Customer Experience (CX) Management
This feature includes integrated tools to measure and monitor customer satisfaction through NPS and CSAT surveys. Gathering this feedback provides powerful insights that help brands identify areas for improvement, address pain points, and increase customer loyalty and repurchase rates.
Pros And Cons of Dito CRM
Pros
Customizable reports make it easier to monitor performance in real time
Campaign tools create targeted, personalized messages that convert
Helps build stronger customer connections by tracking engagement over time
Cons
Limited filtering in Dito Agenda can make it harder to analyze specific data
Onboarding may take time, as new users must learn a wide range of features
Dito CRM Reviews
Total 12 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars17%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
E-Learning, 51-100 employees
Less than a year
“Good one”
Pros
Dito CRM combines data from both physical and online stores making it fairly easy for us to monitor and compare both.
Cons
It has a lot of complex and detailed features so it takes a bit of time for us to get fully onboarded.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 101-500 employees
Less than a year
“Gets the job done”
Pros
It is a great system that helps us maintain strong relationships.
Cons
I feel like there are some opportunities for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 101-500 employees
Less than 6 months
“perfect CRM tool for franchises”
Pros
It is easy to use and updates are quick. Also, there is always something new, customer service is also the best as whenever I need, I get excellent support.
Cons
One thing I dislike is that the cost of transferring the database is very high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Dito CRM offer an API?
Yes, Dito CRM provides an API.
What type of pricing plans does Dito CRM offer?
The Dito CRM pricing plans have not been listed publicly on the website. Users can reach out for a customized Dito CRM price quote based on their business needs.
What languages does Dito CRM support?
Dito CRM supports Portuguese and English.
Does Dito CRM have a mobile app?
Yes, Dito CRM offers an app.
Who are the typical users of Dito CRM?
The software is typically used in various industries like cosmetics, accessories, jewelry, home goods, food and beverages.
What level of support does Dito CRM offer?
Dito CRM provides support through online chat, official documentation, and FAQs.
What other apps does Dito CRM integrate with?
The official website does not provide specific information about integrations for Dito CRM.