Overview
Dito CRM provides omnichannel management for retail by unifying customer data to support personalized marketing. While its complex feature set requires a dedicated implementation process, its unique tools like the Dito Agenda app for store associates fill the digital-physical sales gap. This makes it a strong choice for data-driven retailers.
Overall Rating
Based on 12 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
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Negative
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Starting Price
Custom
Dito CRM Specifications
Contact Management
Lead Management
Customer Communication Tracking
Email Integration
What Is Dito CRM?
Dito CRM is a specialized platform designed for mid-to-large retail brands that operate both online and through physical stores. The platform solves the challenge of fragmented customer data by combining online and offline interactions into a single Customer Data Platform (CDP). This allows businesses to use features like hyper-personalized marketing campaigns and intelligent customer segmentation. The Dito CRM features support retailers to improve customer engagement and drive sales by delivering a consistent and data-informed experience across all channels.
Dito CRM Pricing
Dito CRM Integrations
Dito CRM integration details are not mentioned on its official website.
Who Is Dito CRM For?
Dito CRM software is ideal for a wide range of retail sectors, including:
- Cosmetics
- Accessories
- Home goods
- Food and beverages
Is Dito CRM Right For You?
Dito CRM is the right fit for established large-scale retail brands that are looking to improve their omnichannel strategy. Its standout feature, the Dito Agenda app, supports in-store sales teams by connecting them with effective digital customer insights. Dito CRM software offers reliable tools for increasing customer retention, sales, and the ability to drive revenue growth.
Still doubtful if Dito CRM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dito CRM Features
This feature centralizes all online and offline data, including purchases and behavioral interactions, into a single 360-degree customer profile. This unified view enables advanced segmentation, forming the foundation for all personalized marketing activities and strategies.
Create and automate hyper-personalized marketing campaigns across email, SMS, and mobile push notifications. This tool from the dito crm features list allows businesses to engage customers with targeted messages based on their historical behavior, ensuring timely and relevant communication.
This is a mobile application designed specifically for in-store sales associates. It provides them with direct access to customer profiles, preferences, and purchase history, empowering them to deliver personalized service and engage clients directly via WhatsApp with relevant offers.
The platform’s artificial intelligence (Dito IA) analyzes customer data to identify users with the highest probability of making a purchase. This predictive tool helps marketing and sales teams focus their efforts on high propensity leads to significantly increase conversion rates.
This feature includes integrated tools to measure and monitor customer satisfaction through NPS and CSAT surveys. Gathering this feedback provides powerful insights that help brands identify areas for improvement, address pain points, and increase customer loyalty and repurchase rates.
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