Last Updated
Overview
ECI Acsellerate offers sales intelligence tools that help businesses identify growth opportunities by analyzing customer data. While complex reports may take slightly longer to load, its advanced analytics and seamless integration with ECI systems make it a valuable solution for enhancing sales performance and profitability.
Overall Rating
Based on 4 users reviews
4
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ECI Acsellerate Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is ECI Acsellerate?
ECI Acsellerate is a cloud-based customer relationship management (CRM) platform designed to transform back-office business data into actionable sales intelligence. It empowers small to medium-sized businesses to move beyond basic contact management and proactively identify opportunities. Features like the ‘Profitability Manager’ help maximize margins by suggesting product substitutes, while automated alerts notify sales teams of critical changes in customer buying behavior, such as declining transaction levels, helping prevent churn and supporting growth.
ECI Acsellerate Pricing
ECI Acsellerate Integrations
The software supports integration with multiple systems and platforms, such as:
- ECI back-office system
- QuickDeal
- FMAudit
- PrintFleet
Who Is ECI Acsellerate For?
ECI Acsellerate is designed to support a variety of roles and sectors within the sales and distribution landscape, including:
- Office supply dealers
- Furniture distributors
- SMB sales teams
- B2B suppliers
- Sales managers
Is ECI Acsellerate Right For You?
ECI Acsellerate is a strong choice for businesses seeking a competitive edge through smarter sales strategies. Its core strength lies in transforming sales data into actionable intelligence. The platform supports goal tracking and sales team performance measurement, helping leaders stay aligned with business objectives. It’s built to scale with growing teams and supports informed, data-driven decision-making across the organization.
Still unsure about ECI Acsellerate? Connect with our customer support staff at (661) 384-7070 for further guidance.
ECI Acsellerate Features
CXintelligence
CXintelligence gives customers the ability to monitor and manage their own purchasing trends through user-facing dashboards. This transparency strengthens client relationships and has helped dealers win business from large competitors by offering big-box-level insight and control on a personalized scale.
Mobile CRM
The platform empowers remote teams by providing full access to CRM and analytics data from any location. Whether in the office or traveling, users can manage leads, review performance, and stay productive using mobile-friendly tools optimized for modern work environments.
Profitability Manager
Acsellerate's Profitability Manager helps businesses protect and grow margins by identifying alternative products that can be offered to customers. It supports smarter upselling and cost-saving suggestions, driving both increased revenue and customer satisfaction through better product recommendations.
Analytics And Reporting
Built-in dashboards powered by Cognytics offer flexible data visualization for analyzing customer behavior, sales trends, and profit drivers. These insights enable users to identify retention opportunities, evaluate account performance, and make quick, informed decisions that impact the bottom line.
Pros And Cons of ECI Acsellerate
Pros
Effective and responsive customer support team
Mobile-friendly CRM enables remote access and flexibility
Customizable workflows and automated follow-ups
Cons
Navigation between reports could be more intuitive
Limited third-party integrations
ECI Acsellerate Reviews
Total 4 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Excellent Organization and CRM Features”
Pros
The interface looks fantastic and stays well-organized, making configuration pretty simple for me.
Cons
I haven't encountered any issues yet since we're still new to using this system.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“Solid tool with dependable performance”
Pros
It's really easy when I need to pull up specific dollar amounts or figures and the interface makes it easy to find what I'm looking for without any issue.
Cons
I haven't used it enough yet to spot any real issues or drawbacks.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Mid Market, 500+ employees
“Top choice for existing ECI”
Pros
The alerts feature is what our sales team relies on most and we can set them up for things like when a new lead makes there first purchase, when customers stop buying, or if margins drop below certain thresholds. What really makes this valuable is how well it integrates with our other ECI DDMS system, plus it comes with a solid CRM built right in.
Cons
I'll be honest as the IT person here, the login process can be really finicky and frustrating. Support response times are hit or miss and sometimes I'm waiting a couple days for answers. The platform doesn't always play nice with our security settings and browser updates seem to break things occasionally. You also need to allow pop-ups which most browsers block by default. Though to be fair, these issues dont happen constantly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Frequently Asked Questions
What other apps does ECI Acsellerate integrate with?
ECI Acsellerate supports integration with various platforms and systems, including QuickDeal, PrintFleet, FMAudit, and ECI’s back-office system.
Who are the typical users of ECI Acsellerate?
ECI Acsellerate features are used by SMBs in wholesale distribution, such as office furniture dealers, supply distributors, and janitorial or IT consumable suppliers.
Does ECI Acsellerate offer an API?
ECI provides APIs for several of its software products, but there is no official mention or documentation of an API specifically for ECI Acsellerate on its product page or user guides.
What language does ECI Acsellerate support?
ECI Acsellerate software is primarily available in English.
What level of support does ECI Acsellerate offer?
ECI Acsellerate offers phone, email, and online support, along with training resources and documentation.
What types of pricing plans does ECI Acsellerate offer?
ECI Acsellerate offers flexible pricing tailored to the specific requirements of each business. Get a custom ECI Acsellerate price estimate tailored to your needs.
Does ECI Acsellerate have a mobile app?
Yes, ECI Acsellerate provides a mobile CRM application.