Overview

edrone is an e-commerce customer relationship management (CRM) platform that automates customer communication and marketing flows. While it may not suit businesses outside of online retail, it excels in boosting engagement with features like automation, personalization, and segmentation.

Edrone CRM Specifications

Contact Management

Lead Management

Customer Segmentation

Customer Communication Tracking

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What Is Edrone CRM? 

edrone is an intelligent, AI-powered CRM specifically built for e-commerce businesses. It leverages Big Data to create unified customer profiles, enabling highly personalized marketing and automated communication across multiple channels. From abandoned cart recovery to product recommendations and loyalty programs, edrone empowers online retailers to enhance customer relationships, streamline sales cycles, and optimize marketing efforts, all without requiring advanced technical skills.

Edrone Pricing 

edrone follows a monthly subscription model, offering a free plan for up to 200 contacts and custom pricing for larger databases. Paid plans include unlimited messaging, WhatsApp integration, and advanced automation.

Get a tailored edrone pricing plan to find the best fit for your needs.

Edrone Integrations 

The software supports integration with multiple systems and platforms, such as: 

Watch the edrone demo to learn more about its integration arrangements.

Who Is Edrone CRM For? 

edrone software is ideal for professionals across a wide range of industries, including: 

  • E-commerce retailers
  • Online fashion and apparel brands
  • Health and beauty product stores

Is Edrone CRM Right For You? 

edrone is a powerful solution tailored for e-commerce businesses aiming to enhance customer engagement and automate marketing efforts. With AI-driven customer intelligence and personalized communication tools, it helps boost conversion rates and increase customer lifetime value. edrone excels at deep customer insights, smart segmentation, and delivering relevant messages across multiple channels.

Still doubtful if edrone software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Edrone CRM Features

This feature automates customer engagement with ready-made workflows like cart recovery, post-purchase emails, and win-back campaigns. It helps save time, improve conversions, and deliver consistent messaging across channels.

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This feature delivers AI-driven product suggestions based on browsing and purchase behavior. It increases order value and improves cross-selling by showing relevant items on-site and in campaigns.

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This feature displays customizable pop-ups triggered by actions like entry, exit, or time spent on the page. It helps capture leads, promote offers, and lower bounce rates.

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This feature adds interactive layers like banners and overlays to highlight deals or direct customer actions. It enhances website engagement and supports conversions.

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This feature unifies all communication channels—chat, Messenger, WhatsApp, and email—into one inbox. It improves response management with tagging, auto-replies, and team routing.

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This feature shows real-time messages like “X just purchased” or sends browser push notifications. It builds trust, urgency, and encourages customers to take action.

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Pros And Cons of Edrone CRM

Pros

  • Automation workflows improve conversions and save time

  • Support team is responsive, helpful, and quick

  • Analytics provide useful insights for campaign decisions

  • Integrates smoothly with major e-commerce platform systems

Cons

  • Segmentation options could be more flexible and detailed

  • No dedicated, advanced mobile app is available

  • Reporting needs deeper customization and visual clarity

Edrone CRM Reviews

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OJ

ola j.

Small Business, 11-50 employees

5.0
December 2024

Genuinely effective solution

Pros

I find it to be really efficient and simple to use plus the professional support team is excellent.

Cons

Would love to see a guide or manual for campaign creation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KP

Kacper P.

Small Business, 11-50 employees

5.0
December 2024

Suitable for beginners

Pros

The communication between team members works really well and theres an impressive variety of features available to handle different tasks.

Cons

Havent really found any issues yet though you need to learn it to use it well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JM

Jakub M.

Ecommerce, 11-50 employees

5.0
December 2024

Great app

Pros

Its very user friendly and makes my daily tasks much simpler. Reports are solid and give me the data I need. Customer support responds quickly and actually solves problems when I reach out.

Cons

Can be pretty confusing when your first setting it up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

edrone cost varies based on the number of active contacts, selected features, and messaging volume, with flexible plans. Request your personalized edrone pricing plan today!

Typical users include online retailers, marketing teams, and e-commerce managers focused on customer engagement.

edrone offers onboarding, live chat, email support, and documentation. Dedicated customer success managers are also available.

Yes, edrone provides an API for developers to connect with custom applications and third-party systems.

No, edrone currently does not offer a dedicated mobile app for Android or iOS platforms.

edrone supports multiple languages, including English, Polish, Spanish, and Portuguese.

edrone integrates seamlessly with a variety of popular e-commerce platforms and tools to streamline your operations. It supports direct connections with systems like Shopify, WooCommerce, PrestaShop, Magento, and OpenCart.