Last Updated
Overview
edrone is an e-commerce customer relationship management (CRM) platform that automates customer communication and marketing flows. While it may not suit businesses outside of online retail, it excels in boosting engagement with features like automation, personalization, and segmentation.
Overall Rating
Based on 8 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Edrone CRM Specifications
- Contact Management
- Lead Management
- Customer Segmentation
- Customer Communication Tracking
What Is Edrone CRM?
edrone is an intelligent, AI-powered CRM specifically built for e-commerce businesses. It leverages Big Data to create unified customer profiles, enabling highly personalized marketing and automated communication across multiple channels. From abandoned cart recovery to product recommendations and loyalty programs, edrone empowers online retailers to enhance customer relationships, streamline sales cycles, and optimize marketing efforts, all without requiring advanced technical skills.
Edrone Pricing
edrone follows a monthly subscription model, offering a free plan for up to 200 contacts and custom pricing for larger databases. Paid plans include unlimited messaging, WhatsApp integration, and advanced automation.
Edrone Integrations
The software supports integration with multiple systems and platforms, such as:
- Shopify
- WooCommerce
- PrestaShop
- Magento
- OpenCart
Who Is Edrone CRM For?
edrone software is ideal for professionals across a wide range of industries, including:
- E-commerce retailers
- Online fashion and apparel brands
- Health and beauty product stores
Is Edrone CRM Right For You?
edrone is a powerful solution tailored for e-commerce businesses aiming to enhance customer engagement and automate marketing efforts. With AI-driven customer intelligence and personalized communication tools, it helps boost conversion rates and increase customer lifetime value. edrone excels at deep customer insights, smart segmentation, and delivering relevant messages across multiple channels.
Still doubtful if edrone software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Edrone CRM Features
Marketing Automation Scenarios
This feature automates customer engagement with ready-made workflows like cart recovery, post-purchase emails, and win-back campaigns. It helps save time, improve conversions, and deliver consistent messaging across channels.
Personalized Product Recommendations
This feature delivers AI-driven product suggestions based on browsing and purchase behavior. It increases order value and improves cross-selling by showing relevant items on-site and in campaigns.
Pop-Ups
This feature displays customizable pop-ups triggered by actions like entry, exit, or time spent on the page. It helps capture leads, promote offers, and lower bounce rates.
Animated On-Site Layers
This feature adds interactive layers like banners and overlays to highlight deals or direct customer actions. It enhances website engagement and supports conversions.
Customer Support Hub
This feature unifies all communication channels—chat, Messenger, WhatsApp, and email—into one inbox. It improves response management with tagging, auto-replies, and team routing.
Push And Social Proof Notifications
This feature shows real-time messages like “X just purchased” or sends browser push notifications. It builds trust, urgency, and encourages customers to take action.
Pros And Cons of Edrone CRM
Pros
Automation workflows improve conversions and save time
Support team is responsive, helpful, and quick
Analytics provide useful insights for campaign decisions
Integrates smoothly with major e-commerce platform systems
Cons
Segmentation options could be more flexible and detailed
No dedicated, advanced mobile app is available
Reporting needs deeper customization and visual clarity
Edrone CRM Reviews
Total 8 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Genuinely effective solution”
Pros
I find it to be really efficient and simple to use plus the professional support team is excellent.
Cons
Would love to see a guide or manual for campaign creation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Suitable for beginners”
Pros
The communication between team members works really well and theres an impressive variety of features available to handle different tasks.
Cons
Havent really found any issues yet though you need to learn it to use it well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ecommerce, 11-50 employees
“Great app”
Pros
Its very user friendly and makes my daily tasks much simpler. Reports are solid and give me the data I need. Customer support responds quickly and actually solves problems when I reach out.
Cons
Can be pretty confusing when your first setting it up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What types of pricing plans does edrone offer?
edrone cost varies based on the number of active contacts, selected features, and messaging volume, with flexible plans. Request your personalized edrone pricing plan today!
Who are the typical users of edrone?
Typical users include online retailers, marketing teams, and e-commerce managers focused on customer engagement.
What level of support does edrone offer?
edrone offers onboarding, live chat, email support, and documentation. Dedicated customer success managers are also available.
Does edrone software offer an API?
Yes, edrone provides an API for developers to connect with custom applications and third-party systems.
Does edrone have a mobile app?
No, edrone currently does not offer a dedicated mobile app for Android or iOS platforms.
What language does edrone support?
edrone supports multiple languages, including English, Polish, Spanish, and Portuguese.
What other apps does edrone integrate with?
edrone integrates seamlessly with a variety of popular e-commerce platforms and tools to streamline your operations. It supports direct connections with systems like Shopify, WooCommerce, PrestaShop, Magento, and OpenCart.