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Epicor CRM

Epicor CRM

Last Updated Oct 23, 2025

Overview

Epicor CRM streamlines the entire customer lifecycle through its deep connection with enterprise resource planning data. While system modifications can sometimes have long lead times, its ability to automate administrative sales tasks and provide a single source of truth greatly enhances operational efficiency and decision-making.

Overall Rating

Based on 8 users reviews

4.1

Rating Distribution

Positive

88%

Neutral

13%

Negative

0%

Starting Price
Custom

What Is Epicor CRM?

Epicor CRM software is a customer relationship management (CRM) module designed as part of the broader Epicor Kinetic Enterprise Resource Planning (ERP) system. It is built for mid-market to large enterprises, particularly in manufacturing and distribution. The platform helps businesses manage the entire customer lifecycle by leveraging deep integration with back-office data. Key Epicor CRM features include lead and opportunity management, case management, and order history. These robust capabilities provide sales and service teams with a comprehensive overview of customer interactions, production status, and order history.

Epicor CRM Pricing

The specific Epicor CRM cost is customizable according to the modules or features you select and your preferred perpetual or subscription license model. Therefore, request a personalized Epicor CRM pricing quote tailored to your business needs.

Epicor CRM Integrations

Besides the Epicor ecosystem solutions and modules, Epicor CRM specifically integrates with Salesforce. Watch a free Epicor CRM demo to learn more about its integration arrangements.

Who Is Epicor CRM For?

Epicor CRM is ideal for a range of product-centric industries that require tight alignment between sales operations and back-office functions, including:

  • Manufacturing
  • Distribution
  • Automotive
  • Building supply
  • Retail

Is Epicor CRM Right For You?

Epicor CRM is an ideal choice for businesses deeply embedded in the Epicor Kinetic ERP ecosystem. Its standout strength is the seamless data flow between front-office sales and back-office operations, creating a single source of truth. As a recognized Leader in cloud ERP for product-centric enterprises, the platform is built for scalability and security. It helps businesses in manufacturing and distribution meet complex compliance needs while driving growth, making it a trusted choice for several notable organizations, such as Novaria Group, Volgren, and Owen Mumford.

Still not sure about Epicor CRM? Contact our support team at (661) 384-7070 for further guidance.

Pros And Cons of Epicor CRM

Pros

  • Seamlessly automates administrative tasks

  • Robust analytics and data management

  • Real-time dashboards for optimized decision-making

Cons

  • The user interface might be a little overwhelming for new users

  • Lacks some of the latest marketing tools

Frequently Asked Questions

The Epicor CRM price is custom-based on two main licensing models: a one-time Perpetual License and an ongoing Subscription License. Request a personalized Epicor CRM pricing quote for your business.

Epicor CRM provides multilingual support through its global teams from an online portal, featuring a ticketing system, a knowledge base, and extensive other support resources.

Besides English as its primary language, Epicor CRM is available in different global languages, including Spanish, French, Chinese, and Portuguese.

Typical users of Epicor CRM are mid-market to large enterprises in product-centric industries, such as manufacturing, distribution, automotive, building supply, and retail.

Besides the applications of its own ecosystem, Epicor CRM specifically integrates with Salesforce.

Yes, Epicor CRM provides an API.

Yes, Epicor CRM offers a mobile app for both Android and iOS devices.