Last Updated
Overview
Etiya CRM features an AI-based platform that centralizes customer data, streamlines operations, and supports end-to-end management from sales to loyalty. While the interface could be more intuitive, its robust automation and feature set enhance efficiency, engagement, and long-term business growth across industries.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Etiya CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Etiya CRM?
Etiya CRM is an AI-driven, scalable solution designed to unify data, enhance customer journeys, and boost long-term revenue. It offers predictive analytics, omnichannel engagement, and real-time insights to support efficient sales and service operations. Built on the Open Digital Architecture (ODA) standards of the TeleManagement Forum (TM Forum), it enables flexible, modular integration and cloud-native deployment for consistent, high-quality customer experiences.
Etiya CRM Pricing
Etiya CRM Integrations
Etiya CRM supports integrations with various platforms and third-party applications to increase customer management for businesses.
Who Is Etiya CRM For?
Etiya CRM supports organizations of all sizes across various platforms, including:
- Digital business platforms
- Digital business platforms for automotive
- Customer engagement platforms
- Network commerce and management platforms
Is Etiya CRM Right For You?
Looking to enhance customer engagement and simplify operations? Etiya CRM stands out as a strong choice due to its AI-driven personalization, 360-degree customer view, workflow automation, and real-time decision support. The platform supports omnichannel experiences, privacy compliance, chatbot integration, and extensive account management, making it ideal for organizations aiming to boost efficiency, loyalty, and long-term business growth.
Still not sure if Etiya CRM is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Etiya CRM Features
Customer Information Management
Etiya CRM simplifies data handling by offering a single-click, real-time view of customer interactions and history. AI-driven insights enable personalized targeting and consistent omnichannel experiences through detailed profiling, including social media integration.
Consent Management
The platform enforces business rules for outbound communications, ensuring data usage complies with customer permissions. Consent can be updated across IVRs, stores, and digital channels, with full audit trails maintained by the notifications center.
Lead Management
Etiya CRM streamlines lead handling from acquisition to conversion. Leads are prioritized by source, conditions, and customer type, with dashboards that track performance and tools that support cross-sell opportunities through real-time product sharing.
Customer Loyalty Management
The software supports loyalty programs by matching rewards to customer segments and behaviors. Smart scoring ensures early engagement, while structured reward systems build lasting brand relationships and deliver measurable competitive advantages.
Asset Management
This platform capability ensures all product and service data remains current across channels. Real-time updates and API access enable consistent customer asset views across back office, self-service tools, and customer service interfaces.
Pros And Cons of Etiya CRM
Pros
AI-driven personalization capabilities
Real-time asset synchronization
Cross-channel consent management
Cons
API-dependent asset updates
Lead rules require customization
Etiya CRM Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 500+ employees
“My go to software”
Pros
I've been really impressed with how affordable this CRM solution is especially considering all the functionality you get. The interface is interactive and doesn't require any training which made onboarding my team much smoother than expected. What stands out most is how it genuinely helps streamline our sales processes while keeping customers happy and it's been a game changer for our business growth.
Cons
The customer support could be way better and honestly the pricing feels pretty steep for what you get. The interface is more complicated than it needs to be and I find myself getting lost in menus sometimes. There are some missing features I'd expect from a CRM at this price point and getting it to work smoothly with our other systems has been a real headache.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Small Business, 11-50 employees
“Excellent CRM for Managing Clients”
Pros
I appreciate how it brings together customer management, revenue management and order management all in one place. It's been really helpful for our organization since we can handle everything with just a single click which saves us tons of time.
Cons
I haven't find anything to complain about with this solution so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What level of support does Etiya CRM offer?
Etiya CRM offers support via phone and online form.
What other apps does Etiya CRM integrate with?
Etiya CRM supports integrations with multiple platforms and solutions to increase customer management across the company.
Does Etiya CRM have a mobile app?
No, Etiya CRM does not offer a dedicated mobile application.
What types of pricing plans does Etiya CRM offer?
Etiya CRM offers a custom-based model, and it may vary according to organizational requirements, number of users, and business’ unique needs. Request a customized Etiya CRM cost estimation.
Does Etiya CRM offer an API?
Yes, Etiya CRM offers an API.
Who are the typical users of Etiya CRM software?
Etiya CRM supports organizations of all sizes across diverse environments, including digital business platforms, automotive-focused digital systems, customer engagement platforms, and network commerce and management platforms.
What language does Etiya CRM support?
Etiya CRM supports English and Turkish.