iCRM: Pricing, Free Demo & Features

Name: iCRM
Rating: 2.8 (4 reviews)

Last Updated Oct 14, 2026

Overview

iCRM offers a flexible platform that unifies sales, marketing, and support automation to streamline business processes. While some users mention the mobile app needs improvement, its strong customization options and intuitive interface make it a compelling choice for businesses seeking a tailored CRM solution.

Overall Rating

Based on 4 users reviews

2.8

All Reviews

Rating Distribution

Positive

50%

Neutral

25%

Negative

25%

Starting Price

Custom

iCRM Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Deal Pipeline Management
Customer Service/Support
Social Media Integration
Mobile CRM

View All Specifications

What Is iCRM?

iCRM is a unified customer relationship management (CRM) platform designed to streamline sales, marketing, and support operations for SMBs, with scalable features for larger enterprises. It delivers robust sales force automation to help teams manage leads, track opportunities, and increase conversion rates. By automating complex workflows and reducing manual tasks, iCRM enables businesses to improve operational efficiency and focus more on high-value, customer-focused activities.

iCRM Pricing

iCRM offers the following pricing plans:

Standard: ₹1000/user/month
Professional: ₹1300/user/month
Enterprise: ₹1600/user/month

Request a personalized iCRM pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Watch the iCRM demo to learn more about its integration arrangements.

iCRM Integrations

The software supports integration with multiple systems and platforms, such as:

Facebook
Google Ads
IndiaMart
TradeIndia

Who Is iCRM For?

iCRM is designed to support a variety of roles and sectors within the CRM and business operations landscape, including:

Sales teams
Marketing professionals
Customer support agents
Small business owners
Mid-sized companies
Service-based industries
B2B organizations

Is iCRM Right For You?

iCRM is an ideal solution for businesses needing a system tailored to their unique and complex processes. Its standout feature is its deep customizability, making it a highly flexible and scalable platform capable of handling large data volumes. With advanced security features, iCRM is built to grow with your company, ensuring data protection, enhanced productivity, and proactive customer service.

Still doubtful if iCRM is the right fit for you? Contact our customer support staff at (661) 384-7070 for further assistance.

iCRM Features

Sales Automation

iCRM enables organizations to manage the entire sales cycle with tools for lead tracking, account management, and quote generation. Teams can monitor progress, identify opportunities, and optimize workflows to improve business development efficiency and close more deals with confidence.

See How It Works

Marketing Automation

The software helps marketing teams plan and execute campaigns through integrated email and non-email channels. Users can create web-to-lead forms, access detailed analytics, and build custom reports and dashboards to measure campaign success and manage leads from a centralized platform.

See How It Works

Support Automation

iCRM streamlines after-sales service with features like ticket management, inbound email handling, knowledge base access, and bug tracking. Customers benefit from faster resolution times, while businesses maintain consistent service levels through self-service portals and time-sensitive case workflows.

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Reports And Dashboard

The platform provides real-time business insights using customizable dashboards and analytics tools. Users can generate data-rich reports that support informed decision-making, track performance across departments, and identify trends that drive operational improvements and strategic growth.

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Highly Flexible And Scalable

iCRM offers a no-code configuration engine that supports deep customization without technical complexity. The platform efficiently handles large volumes of data and adapts to evolving needs, making it suitable for growing businesses that require reliable performance and deployment flexibility.

See How It Works

Pros And Cons of iCRM

A quick look at iCRM's strengths and weaknesses to
help you decide if it's the right fit

Pros

User-friendly interface suitable for non-technical users
Comprehensive reporting and analytics improve business decisions
Scalable architecture supports both SMBs and larger enterprises

Cons

Mobile app performance is limited compared to the desktop version
Integration setup can be complex and may require technical support

iCRM Reviews

Insights from real users on iCRM’s features,
performance, and overall experience.

Total 4 reviews

2.8

All reviews are from verified customers

Rating Distribution

Stars

50%

Stars

25%

Stars

25%

Share your experience

Devansh A.

Small-Business, 11-50 employees

4.0

September 2021

“Streamlines workflow integration”

Pros

It's very simple to learn and use and integrating workflows is also very smooth.

Cons

The interface feels outdated compared to other options I've used. It's not as flexible as I'd hoped and there are limitations that make it less adaptable for different workflows. Also frustrated they don't offer a free trial, so you're basically buying blind without being able to test it first.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Devansh A.

Enterprise, 500+ employees

4.0

September 2021

“Smooth Workflow Integration Tool”

Pros

I find it really simple to use and setting up our workflows was a lot easier than I expected. It didn't take much time or effort to connect everything which made the whole process smooth and stress free for me.

Cons

The interface feels very outdated compared to other options out there. It's not as flexible as I'd like it to be for different workflows. Also there's no way to test it out before committing to a purchase which is frustrating.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Mid-Market, 51-100 employees

1.0

October 2019

“All in one solution”

Pros

I really appreciate having all customer information centralized in one spot, it makes everything so much easier to access.

Cons

I had to keep switching between different tabs in the system which got annoying.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 4 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does iCRM offer an API?

No, iCRM does not offer an API.

Who are the typical users of iCRM?

iCRM features are used by sales teams, marketing professionals, customer support agents, small business owners, and mid-sized companies across various business operations.

What language does iCRM support?

iCRM software is primarily available in English.

What types of pricing plans does iCRM offer?

iCRM cost starts at ₹1000/user/month for the Standard plan. The Professional plan is priced at ₹1300/user/month, while the Enterprise plan is available for ₹1600/user/month. Get a custom iCRM price estimate tailored to your needs.

What level of support does iCRM offer?

iCRM offers support via phone, email, live chat, and tickets, along with training and a dedicated Relationship Manager for post-launch assistance.

Does iCRM have a mobile app?

Yes, iCRM offers a dedicated mobile application.

What other apps does iCRM integrate with?

iCRM supports integration with multiple platforms and systems, including Google Ads, Facebook, TradeIndia, and IndiaMart.