Last Updated
Overview
iCRM offers a flexible platform that unifies sales, marketing, and support automation to streamline business processes. While some users mention the mobile app needs improvement, its strong customization options and intuitive interface make it a compelling choice for businesses seeking a tailored CRM solution.
Overall Rating
Based on 4 users reviews
2.8
Rating Distribution
Positive
50%
Neutral
25%
Negative
25%
Starting Price
Custom
iCRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is iCRM?
iCRM is a unified customer relationship management (CRM) platform designed to streamline sales, marketing, and support operations for SMBs, with scalable features for larger enterprises. It delivers robust sales force automation to help teams manage leads, track opportunities, and increase conversion rates. By automating complex workflows and reducing manual tasks, iCRM enables businesses to improve operational efficiency and focus more on high-value, customer-focused activities.
iCRM Pricing
iCRM offers the following pricing plans:
- Standard: ₹1000/user/month
- Professional: ₹1300/user/month
- Enterprise: ₹1600/user/month
Disclaimer: The pricing is subject to change.
iCRM Integrations
The software supports integration with multiple systems and platforms, such as:
- Google Ads
- IndiaMart
- TradeIndia
Who Is iCRM For?
iCRM is designed to support a variety of roles and sectors within the CRM and business operations landscape, including:
- Sales teams
- Marketing professionals
- Customer support agents
- Small business owners
- Mid-sized companies
- Service-based industries
- B2B organizations
Is iCRM Right For You?
iCRM is an ideal solution for businesses needing a system tailored to their unique and complex processes. Its standout feature is its deep customizability, making it a highly flexible and scalable platform capable of handling large data volumes. With advanced security features, iCRM is built to grow with your company, ensuring data protection, enhanced productivity, and proactive customer service.
Still doubtful if iCRM is the right fit for you? Contact our customer support staff at (661) 384-7070 for further assistance.
iCRM Features
Sales Automation
iCRM enables organizations to manage the entire sales cycle with tools for lead tracking, account management, and quote generation. Teams can monitor progress, identify opportunities, and optimize workflows to improve business development efficiency and close more deals with confidence.
Marketing Automation
The software helps marketing teams plan and execute campaigns through integrated email and non-email channels. Users can create web-to-lead forms, access detailed analytics, and build custom reports and dashboards to measure campaign success and manage leads from a centralized platform.
Support Automation
iCRM streamlines after-sales service with features like ticket management, inbound email handling, knowledge base access, and bug tracking. Customers benefit from faster resolution times, while businesses maintain consistent service levels through self-service portals and time-sensitive case workflows.
Reports And Dashboard
The platform provides real-time business insights using customizable dashboards and analytics tools. Users can generate data-rich reports that support informed decision-making, track performance across departments, and identify trends that drive operational improvements and strategic growth.
Highly Flexible And Scalable
iCRM offers a no-code configuration engine that supports deep customization without technical complexity. The platform efficiently handles large volumes of data and adapts to evolving needs, making it suitable for growing businesses that require reliable performance and deployment flexibility.
Pros And Cons of iCRM
Pros
User-friendly interface suitable for non-technical users
Comprehensive reporting and analytics improve business decisions
Scalable architecture supports both SMBs and larger enterprises
Cons
Mobile app performance is limited compared to the desktop version
Integration setup can be complex and may require technical support
iCRM Reviews
Total 4 reviews
2.8
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars50%
3
Stars0%
2
Stars25%
1
Stars25%
Share your experience
Small-Business, 11-50 employees
“Streamlines workflow integration”
Pros
It's very simple to learn and use and integrating workflows is also very smooth.
Cons
The interface feels outdated compared to other options I've used. It's not as flexible as I'd hoped and there are limitations that make it less adaptable for different workflows. Also frustrated they don't offer a free trial, so you're basically buying blind without being able to test it first.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Enterprise, 500+ employees
“Smooth Workflow Integration Tool”
Pros
I find it really simple to use and setting up our workflows was a lot easier than I expected. It didn't take much time or effort to connect everything which made the whole process smooth and stress free for me.
Cons
The interface feels very outdated compared to other options out there. It's not as flexible as I'd like it to be for different workflows. Also there's no way to test it out before committing to a purchase which is frustrating.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Mid-Market, 51-100 employees
“All in one solution”
Pros
I really appreciate having all customer information centralized in one spot, it makes everything so much easier to access.
Cons
I had to keep switching between different tabs in the system which got annoying.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
3
Functionality
1
Frequently Asked Questions
Does iCRM offer an API?
No, iCRM does not offer an API.
What language does iCRM support?
iCRM software is primarily available in English.
Who are the typical users of iCRM?
iCRM features are used by sales teams, marketing professionals, customer support agents, small business owners, and mid-sized companies across various business operations.
What types of pricing plans does iCRM offer?
iCRM cost starts at ₹1000/user/month for the Standard plan. The Professional plan is priced at ₹1300/user/month, while the Enterprise plan is available for ₹1600/user/month. Get a custom iCRM price estimate tailored to your needs.
What level of support does iCRM offer?
iCRM offers support via phone, email, live chat, and tickets, along with training and a dedicated Relationship Manager for post-launch assistance.
What other apps does iCRM integrate with?
iCRM supports integration with multiple platforms and systems, including Google Ads, Facebook, TradeIndia, and IndiaMart.
Does iCRM have a mobile app?
Yes, iCRM offers a dedicated mobile application.