Last Updated
Overview
Infor CRM empowers businesses with robust customer relationship management, optimizing sales, marketing, and service strategies. While some users have reported a need for improvement in analytics visualization, its flexible licensing and industry-leading integration capabilities provide significant value. Overall, the system enhances productivity and decision-making for diverse organizational needs.
Overall Rating
Based on 9 users reviews
4.1
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
Infor CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Infor CRM?
Infor CRM is a cloud-based customer relationship management solution designed to provide organizations with a holistic view of their customer interactions. It empowers sales, marketing, and customer service teams to enhance productivity and decision-making by centralizing vital customer data.
The platform offers various features, such as comprehensive analytics and seamless email integration, to help businesses optimize workflows, identify sales opportunities, and resolve customer challenges efficiently.
Infor CRM Pricing
Infor CRM Integrations
The software supports integration with several third-party applications, such as:
- Outlook
- Gmail
- AWS
Who Is Infor CRM For?
Infor CRM is ideal for various teams and sectors, including:
- Sales
- Marketing
- Customer Service
- Manufacturing
- Distribution
Is Infor CRM Right For You?
Infor CRM is an ideal fit for enterprises seeking a reliable, industry-specific CRM solution that integrates deeply with existing ERP systems. Its standout capabilities, including comprehensive 360-degree customer views, robust security, scalable architecture and powerful embedded analytics, drive significant improvements in efficiency and customer satisfaction.
Still not sure whether to invest in Infor CRM? Connect with our customer support staff at (661) 384-7070, who will help you make the right decision.
Infor CRM Features
360° Views
rInfor CRM software offers a comprehensive 360-degree view of customers, providing a complete understanding of their interactions and history. This capability is powered by industry-leading integration options and standard open APIs, allowing seamless data flow from various sources.
Embedded Analytics
Infor CRM features the ability to transforms raw data into actionable intelligence. It offers detailed analytics, including pre-built industry and role-specific content and metrics. The software enables users to access real-time operational and sales data through intuitive reports and dashboards, gaining greater visibility into sales processes.
Email Integration
Seamlessly manage customer communications with Infor CRM's email integration, facilitated by Xbar for Microsoft Outlook and Sync for Gmail. This functionality enables the direct import of email details into Infor CRM, centralizing all correspondence. It enhances user productivity and ensures that all relevant communication history is readily available when engaging with specific individuals or companies.
Mobile Workforce
Empower sales teams with superb mobile and tablet functionalities, enabling effective work from anywhere. The software allows sales representatives to update customer profiles directly on-site with clients or prospects. Additionally, it allows immediate data entry and the ability to send follow-up communications before returning to the office.
Pros And Cons of Infor CRM
Pros
Enhances team productivity
Efficiently maps opportunities
Ease of storing key data
Cons
Lacks a mobile app
Analytics can be improved
Infor CRM Reviews
Total 9 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars44%
4
Stars22%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Retail, 500+ employees
Less than 6 months
“Efficient software for managing client accounts”
Pros
It's easy to manage, reliable and agile, perfect for handling your retail business.
Cons
I haven't had any issues with this CRM software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, 11-50 employees
More than a year
“Easy to use”
Pros
Out of all the CRM systems I've used, this one's definitely one of my favorites. It's got great features and is super easy to use.
Cons
It's not the brightest or most colorful CRM system out there and I did experience a few latency issues but other than that, it worked great.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
7
Computer Software, 11-50 employees
More than a year
“Been using for so many years now”
Pros
Storing and finding key data is very easy especially project details and contact history. I really love the LookUp options.
Cons
I haven't found many cons. The layout is very simple which gives a lot of flexibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Infor CRM offer?
The platform offers discussion forums, a customer center, a knowledge base, email, live chat, and phone support options.
Does Infor CRM have a mobile app?
No, the software does not offer a mobile app.
Does Infor CRM offer an API?
Yes, it offers an API.
Who are the typical users of Infor CRM?
It is used by marketing, sales, customer service, manufacturing, distribution, and support teams.
What types of pricing plans does Infor CRM offer?
The platform offers customized pricing. Get a tailored Infor CRM pricing personalized to the unique requirements of your organization.
What language does Infor CRM support?
It supports German, French, English, Spanish, Dutch, Polish, Korean, Japanese, and Chinese languages.
What other apps does Infor CRM integrate with?
It integrates with AWS, Gmail, and Microsoft Outlook.