Last Updated
Overview
InTouch CRM offers a streamlined approach to customer management for small businesses. Although it has fewer advanced customization options compared to enterprise-level systems, its core automation features for email and sales are robust and easy to implement, providing a solid foundation for companies focused on efficient growth.
Overall Rating
Based on 10 users reviews
3.6
Rating Distribution
Positive
70%
Neutral
20%
Negative
10%
Starting Price
Custom
InTouch CRM Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Customer Segmentation
What Is InTouch CRM?
InTouch CRM is a cloud-based platform that helps small businesses streamline customer relationships and automate marketing efforts. It empowers users to convert lead prospects by providing tools for sales pipeline management and lead nurturing. With InTouch CRM features like automated email campaigns and detailed reporting, businesses can streamline their outreach and gain valuable insights into performance. This approach is particularly beneficial for service-oriented companies looking to grow their client base with a single, unified InTouch CRM software solution rather than a complex, multi-software setup.
InTouch CRM Pricing
The InTouch CRM cost ranges in the following plans, alongside a 14-day free trial:
- InTouch Basic: £19/user/month
- InTouch Intermediate: £25/user/month
- InTouch Advanced: £35/user/month
- InTouch Bespoke: Custom pricing
Disclaimer: The pricing is subject to change.
InTouch CRM Integrations
Who Is InTouch CRM For?
InTouch CRM is ideal for a range of industries, including:
- Real estate
- Financial services
- Flooring
- Healthcare
- Cleaning services
Is InTouch CRM Right For You?
InTouch CRM is an ideal fit for growing small businesses seeking an award-winning, all-in-one platform for sales and marketing. Its standout strength is the seamless integration of core business tools, eliminating the need for multiple costly systems. Its scalable design ensures it can support a business from its early stages onward. Such robust capabilities make InTouch CRM a scalable and reliable choice for several companies, including Accountagility, JLC Distribution, and Playinnovation Limited.
Still not sure about InTouch CRM? Contact our support team at (661) 384-7070 for further guidance.
InTouch CRM Features
Leads And Sales Management
This feature helps sales teams organize their pipeline by providing clear visibility into the status of each prospect. It guides users through the process of moving leads from initial contact to conversion, ensuring focus remains on deals that are close to closing.
Automated Campaigns
InTouch CRM allows users to efficiently nurture colder leads by creating marketing campaigns that run in the background. This functionality allows the sales team to concentrate their efforts on hotter prospects, improving overall productivity and ensuring no potential customer is neglected.
Integrated Webforms
Users can generate leads directly from their company website or mobile landing pages using integrated webforms. This feature instantly captures prospect information and can automatically trigger the lead-nurturing process, which ensures rapid follow-up and engagement without requiring manual data entry.
Text Message Marketing
The software enables users to communicate urgent messages directly to prospects and customers via SMS. It offers an immediate and direct channel for engagement, ensuring high visibility for key communications that might otherwise be missed in a crowded email inbox.
Custom Surveys
This feature allows businesses to build and deploy surveys to gather valuable feedback from their client base. The platform enables users to compose their own questions and select from various answer formats to gain actionable business insights.
Pros And Cons of InTouch CRM
Pros
Robust marketing automation tools
Meaningful and detailed reporting functionalities
Regular system upgrades and improvements
Cons
Lacks advanced customization options for the dashboard
Sales pipeline functionalities are limited
InTouch CRM Reviews
Total 10 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars10%
4
Stars60%
3
Stars20%
2
Stars0%
1
Stars10%
Share your experience
Enterprise, 500+ employees
“Good and simple collaboration tool”
Pros
One thing I truly liked was how easy it was to collaborate with everyone and get things done smoothly.
Cons
Sometimes, getting new programs set up feels very slow.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Mid-Market, 51-100 employees
“Best option for smaller teams”
Pros
What I really like about this system is how simple it is. It's great for smaller operations that don't need all the fancy features of bigger, enterprise level platforms.. The interface feels natural to use and the automation capabilities for email campaigns, task management and organizing customers into segments work really well.
Cons
The lack of advanced customization options is definitely a drawback. While it handles the basics well enough, I'd really appreciate more flexibility when it comes to reporting and dashboard customization. The integration options with other tools are also pretty limited. Another thing that bothers me is the mobile app and it's noticeably slower than the desktop version and doesn't have all the same functionality which can be frustrating when you're trying to work on the go.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Enterprise, 500+ employees
“Excellent Client Relationship Management Tool”
Pros
I like how this tool makes client tracking so much more manageable. Having all customer interaction history consolidated in one place is very helpful. The detailed client profiles really enhance my ability to build stronger relationships and provide more personalized service.
Cons
The segmentation tools and sales analytics are pretty weak. I can't easily track important metrics like how quickly we respond to leads or spot sales trends. This makes it really hard to figure out if our sales strategy is working or where we need to improve our pipeline.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
Does InTouch CRM offer an API?
The official website of InTouch CRM does not specify its API availability.
What language does InTouch CRM support?
InTouch CRM is primarily available in English.
Does InTouch CRM have a mobile app?
No, InTouch CRM does not offer a dedicated mobile app.
Who are the typical users of InTouch CRM?
Typical users are small to medium-sized businesses in various industries, including financial services, healthcare, real estate, cleaning services, and flooring.
What types of pricing plans does InTouch CRM offer?
The InTouch CRM price plans include InTouch Basic (£19/user/month), InTouch Intermediate (£25/user/month), InTouch Advanced (£35/user/month), and InTouch Bespoke (custom quote). Request a personalized InTouch CRM pricing quote for your business.
What level of support does InTouch CRM offer?
InTouch CRM provides support through phone, an online knowledge base, a dedicated manager, and an exclusive member area.
What other apps does InTouch CRM integrate with?
The integration details of InTouch CRM are available through its free demo.