Overview
iTouchVision HR Helpdesk provides a highly configurable platform for managing complex HR service delivery and case management. While the extensive customization options may require a detailed initial setup, its powerful workflow automation and multi-channel support ultimately create a uniquely tailored solution for diverse organizational needs, justifying the upfront effort.
Overall Rating
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5
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Starting Price
Custom
iTouchVision HR Helpdesk Specifications
Employee Information Management
Attendance and Time Tracking
Leave Management
Employee Self-Service Portal
What Is iTouchVision HR Helpdesk?
iTouchVision HR Helpdesk is a comprehensive service delivery platform designed to manage and automate employee interactions across human resources departments. This solution centralizes all employee inquiries into a single system, enabling HR teams to handle requests, cases, and complex issues with greater efficiency and transparency. By leveraging features such as workflow automation and a self-service portal, iTouchVision HR Helpdesk software enables businesses to reduce their administrative workload, enforce procedural compliance, and enhance the overall employee experience, making it an ideal solution for mid-sized to large organizations with complex service delivery needs.
ITouchVision HR Helpdesk Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
iTouchVision HR Helpdesk Integrations
Who Is iTouchVision HR Helpdesk For?
iTouchVision HR Helpdesk is ideal for a range of industries, including:
- Healthcare
- Energy and utility
- Consumer goods
- Facility management
- Field service management
- Waste management
Is iTouchVision HR Helpdesk Right For You?
iTouchVision HR Helpdesk is an ideal fit for mid-to-large enterprises that require a highly tailored platform for delivering complex HR services. Its standout features include self-service portals and reporting dashboards, which streamline workflows with more flexibility and advanced insights. The system ensures data integrity with robust security, including 256-bit SSL encryption and role-based access controls, making it a reliable choice for securely managing sensitive employee information.
Still not sure about iTouchVision HR Helpdesk? Contact our support team at (661) 384-7070 for further guidance.
iTouchVision HR Helpdesk Features
This feature provides end-to-end management of all HR cases, from initial creation to final resolution. It centralizes all related correspondence, documents, and case notes into a single, secure record, ensuring a complete and auditable history for every employee inquiry.
The software includes a configurable online portal accessible via web and mobile apps. It allows employees to find answers to common questions, search the knowledge base, and submit and track their service requests 24/7, significantly reducing direct inquiries to the HR team.
iTouchVision HR Helpdesk centralizes all employee interactions across various channels, including phone, email, web portal, and mobile apps. It ensures that a consistent service experience is provided regardless of how an employee chooses to contact HR, with all communications logged within the case file.
The platform includes dashboard reporting capabilities that offer management a summarized, real-time view of the HR workload. These analytics provide insights into case volumes, resolution times, and recurring issues, enabling data-driven decisions to improve service delivery and operational efficiency.
iTouchVision HR Helpdesk facilitates seamless collaboration among HR team members working on employee inquiries. It allows specialists to share internal notes, co-author responses, and easily transfer complex cases to colleagues with the relevant expertise, ensuring a unified and efficient response for every issue.
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