Last Updated
Overview
iTouchVision HR Helpdesk provides a highly configurable platform for managing complex HR service delivery and case management. While the extensive customization options may require a detailed initial setup, its powerful workflow automation and multi-channel support ultimately create a uniquely tailored solution for diverse organizational needs, justifying the upfront effort.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
iTouchVision HR Helpdesk Specifications
- Employee Information Management
- Attendance and Time Tracking
- Leave Management
- Employee Self-Service Portal
What Is iTouchVision HR Helpdesk?
iTouchVision HR Helpdesk is a comprehensive service delivery platform designed to manage and automate employee interactions across human resources departments. This solution centralizes all employee inquiries into a single system, enabling HR teams to handle requests, cases, and complex issues with greater efficiency and transparency. By leveraging features such as workflow automation and a self-service portal, iTouchVision HR Helpdesk software enables businesses to reduce their administrative workload, enforce procedural compliance, and enhance the overall employee experience, making it an ideal solution for mid-sized to large organizations with complex service delivery needs.
ITouchVision HR Helpdesk Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
iTouchVision HR Helpdesk Integrations
Who Is iTouchVision HR Helpdesk For?
iTouchVision HR Helpdesk is ideal for a range of industries, including:
- Healthcare
- Energy and utility
- Consumer goods
- Facility management
- Field service management
- Waste management
Is iTouchVision HR Helpdesk Right For You?
iTouchVision HR Helpdesk is an ideal fit for mid-to-large enterprises that require a highly tailored platform for delivering complex HR services. Its standout features include self-service portals and reporting dashboards, which streamline workflows with more flexibility and advanced insights. The system ensures data integrity with robust security, including 256-bit SSL encryption and role-based access controls, making it a reliable choice for securely managing sensitive employee information.
Still not sure about iTouchVision HR Helpdesk? Contact our support team at (661) 384-7070 for further guidance.
iTouchVision HR Helpdesk Features
Full Case Lifecycle Management
This feature provides end-to-end management of all HR cases, from initial creation to final resolution. It centralizes all related correspondence, documents, and case notes into a single, secure record, ensuring a complete and auditable history for every employee inquiry.
Employee Self-Service Portal
The software includes a configurable online portal accessible via web and mobile apps. It allows employees to find answers to common questions, search the knowledge base, and submit and track their service requests 24/7, significantly reducing direct inquiries to the HR team.
Multi-Channel Communication
iTouchVision HR Helpdesk centralizes all employee interactions across various channels, including phone, email, web portal, and mobile apps. It ensures that a consistent service experience is provided regardless of how an employee chooses to contact HR, with all communications logged within the case file.
Dashboard Reporting
The platform includes dashboard reporting capabilities that offer management a summarized, real-time view of the HR workload. These analytics provide insights into case volumes, resolution times, and recurring issues, enabling data-driven decisions to improve service delivery and operational efficiency.
Internal HR Collaboration
iTouchVision HR Helpdesk facilitates seamless collaboration among HR team members working on employee inquiries. It allows specialists to share internal notes, co-author responses, and easily transfer complex cases to colleagues with the relevant expertise, ensuring a unified and efficient response for every issue.
Pros And Cons of iTouchVision HR Helpdesk
Pros
Centralized case and document management
Supports multi-channel communication
Empowers employees with a self-service portal
Streamlines complex HR workflows
Cons
Lacks pre-built connectors for major HRIS
Advanced customization may require expertise
iTouchVision HR Helpdesk Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
Less than a year
“Their team is very helpful”
Pros
iTouch Vision has offered us an affordable yet highly effective way to engage with our customers through an additional media channel. It has also made it easier for our residents to get in touch or report issues to the council at their own convenience. The app has been well received by our residents and we now have over 800 active users. Additionally elected members have found it user-friendly and it has become a key part of the authoritys campaign. Overall it has been very supportive throughout the implementation process and a joy to work with.
Cons
No downsides to mention from our side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of iTouchVision HR Helpdesk?
Typical users of iTouchVision HR Helpdesk features include public sector, healthcare, energy and utility, consumer goods, facility management, field service management, and waste management.
Does iTouchVision HR Helpdesk offer an API?
Yes, iTouchVision HR Helpdesk offers an API.
What types of pricing plans does iTouchVision HR Helpdesk offer?
The iTouchVision HR Helpdesk price begins at £19.98/user/month, as per third-party sources. So, request a personalized iTouchVision HR Helpdesk pricing quote for your business.
What language does iTouchVision HR Helpdesk support?
iTouchVision HR Helpdesk is primarily available in English.
What other apps does iTouchVision HR Helpdesk integrate with?
The integration details of iTouchVision HR Helpdesk are available through its free demo.
What level of support does iTouchVision HR Helpdesk offer?
iTouchVision provides 24/7 customer support through multiple channels, including email, phone, live chat, and support tickets. It also offers an online knowledge base with FAQs and documentation.
Does iTouchVision HR Helpdesk have a mobile app?
Yes, iTouchVision HR Helpdesk provides a mobile app for both Android and iOS devices.