Microsoft Dynamics CRM provides a unified suite of business applications, connecting sales, service, and finance to streamline operations. While the system can lag sometimes, its seamless integration with the Microsoft ecosystem and high customizability make it a powerful tool for driving growth and operational agility.
Microsoft Dynamics CRM Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a comprehensive suite of intelligent business applications that unify customer relationship management (CRM) and enterprise resource planning (ERP). It helps businesses connect data and processes across sales, service, and finance. By leveraging embedded artificial intelligence (AI) and automation, the Microsoft Dynamics CRM software enables organizations to streamline operations and gain predictive insights to deepen customer relationships. In addition, it also supports agile decision-making to accelerate growth, making it ideal for medium to large-scale enterprises.
Microsoft Dynamics CRM Pricing
The following list outlines the Microsoft Dynamics CRM price for its core Sales plans. The total Microsoft Dynamics CRM cost will depend on the specific applications and number of users required.
Small and medium business
- Dynamics 365 Business Central Essentials: $70.00/user/month
- Dynamics 365 Business Central Premium: $100.00/user/month
- Dynamics 365 Business Central Team Members: $8.00/user/month
Sales
- Dynamics 365 Sales Professional: $65.00/user/month
- Dynamics 365 Sales Enterprise: $105.00/user/month
- Dynamics 365 Sales Premium: $150.00/user/month
- Microsoft Relationship Sales: Contact sales for pricing
Marketing
- Dynamics 365 Customer Insights: $1,700.00/tenant/month
- Dynamics 365 Customer Insights Attach: $1,000.00/tenant/month
Service
- Dynamics 365 Customer Service Professional: $50.00/user/month
- Dynamics 365 Customer Service Enterprise: $105.00/user/month
- Dynamics 365 Contact Center: $110.00/user/month
- Dynamics 365 Field Service: $105.00/user/month
Finance
- Dynamics 365 Finance: $210.00/user/month
- Dynamics 365 Finance Premium: $300.00/user/month
Supply Chain
- Dynamics 365 Supply Chain Management: $210.00/user/month
- Dynamics 365 Supply Chain Management Premium: $300.00/user/month
- Dynamics 365 Intelligent Order Management: $315.00/month
HR
- Dynamics 365 Human Resources: $135.00/user/month
- Dynamics 365 Human Resources Self Service: $4.00/user/month
Project management
- Dynamics 365 Project Operations: $135.00/user/month
Commerce
- Dynamics 365 Commerce: $210.00/user/month
- Dynamics 365 Commerce e-Commerce add-on: $4,000.00/user/month
Disclaimer: The pricing is subject to change.
Microsoft Dynamics CRM Integrations
The software supports integration with multiple systems and platforms, such as:
- Outlook
- Continia Document Capture
- Maplytics
- B2B Ecommerce Webshop
- Creator Kit
Who Is Microsoft Dynamics CRM For?
Microsoft Dynamics CRM is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Retail
- Financial services
- Healthcare
- Government
Is Microsoft Dynamics CRM Right For You?
Microsoft Dynamics CRM is an ideal fit for mid-market to large enterprises already invested in the Microsoft ecosystem. Its standout strength lies in its ability to unify disparate business functions on a single, AI-enhanced platform, breaking down data silos between sales, service, and operations. The software is recognized by industry leaders and represents a powerful, scalable investment for businesses seeking a future-proof foundation for growth.
Still doubtful if Microsoft Dynamics CRM is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Microsoft Dynamics CRM Features
This module empowers sales teams by automating processes and providing AI-driven insights. It helps qualify opportunities with predictive scoring, track pipeline progress with embedded dashboards, and improve interactions with Copilot-assisted email generation and meeting preparation notes.
See How It WorksTransform service operations by optimizing technician schedules and automating customer communication. Frontline workers are empowered with mobile access to work orders, step-by-step guides, and remote expert assistance, significantly improving first-time fix rates and customer satisfaction.
See How It WorksBuild a resilient and agile supply chain with AI-enhanced demand forecasting and real-time inventory visibility. This module streamlines procurement, automates warehousing with robotics and mobile apps, and optimizes fulfillment to ensure on-time, in-full deliveries.
See How It WorksConnect project-centric business functions from quote to cash. This feature provides tools for accurate project costing, resource scheduling, and budget tracking, while Copilot helps automate status reports and risk assessments to drive project profitability and success.
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