Last Updated
Overview
OroCRM software delivers a 360-degree customer view for improved engagement and retention. While some users find its marketing tools basic, its flexible workflows, ecommerce integrations, and detailed reporting features make it a strong choice for businesses needing deeper control over customer relationships and sales performance.
Overall Rating
Based on 15 users reviews
4.6
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
Custom
OroCRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is OroCRM?
OroCRM is an open-source customer relationship management (CRM) platform built to give businesses complete visibility into customer interactions and sales performance. Designed with flexibility in mind, it features 360-degree customer view with robust segmentation and reporting tools, helping teams tailor engagement and enhance retention.
OroCRM is ideal for mid-sized to enterprise-level businesses seeking customizable workflows and deeper insight across sales, marketing, and customer service channels.
OroCRM Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
OroCRM Integrations
The software supports integration with online stores and ecommerce platform, including:
- Magento
- WooCommerce
- PrestaShop
- Websphere
Who Is OroCRM For?
It is leveraged by several industries and domains such as:
- Sports
- Food
- Information technology (IT)
- Call centers
- Consultancy firms
Is OroCRM Right For You?
Are you unning a fast growing online store? OroCRM provides order history, browsing patterns, and support interactions, all from one centralized platform. By connecting directly with your ecommerce system, it helps your team understand each customer better, personalize communication, and prioritize high value opportunities for higher conversion.
OroCRM has been a certified partner of SugarCRM since 2011. Moreover, it has further cemented its credibility and position in the market as it is trusted and used by various global organizations, including Hendi, Contrain, and Apator.
Still unsure whether OroCRM is the right choice for your sales operations and business needs? Contact us at (661) 384-7070 to talk to our customer support agent, who will guide you in making an informed decision.
OroCRM Features
Advanced Reporting Tools
OroCRM offers powerful reporting tools that help businesses analyze customer data, sales performance, and marketing effectiveness. Users can create custom dashboards and reports with real-time insights, enabling data-driven decisions that improve forecasting accuracy, resource allocation, and overall business strategy.
Open-Source Flexibility
It is built as an open-source platform, offering unmatched flexibility for customization and integration. Businesses can adapt the system to fit unique workflows, add new modules, and extend functionality. This makes the platform ideal for evolving e-business needs and long-term scalability.
Custom Workflows
The platform enables users to design custom workflows that align with specific sales and marketing processes. Key performance indicators are easily tracked and visualized through dedicated whiteboard views, allowing teams to monitor progress, identify bottlenecks, and make timely adjustments for better results.
Visitor Behavior Analysis
OroCRM features behavior analysis that helps businesses understand and engage potential customers by analyzing website visitor activity. It captures behavioral data to identify interest patterns and buying intent, allowing teams to tailor outreach and deliver personalized experiences even before a lead becomes a customer.
Pros And Cons of OroCRM
Pros
Easy to use and customize
Multichannel capabilities ensure consistent engagement
Supports multiple checkout flows based on user type
Cons
Limited customization per individual sales channel
Some marketing tools, like campaign management, are basic and incomplete
OroCRM Reviews
Total 15 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars7%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 101-500 employees
“Great ecommerce solution for mid sized companies”
Pros
I've found this to be the only complete solution that handles all aspects of ecommerce operations whether you're running D2C or dropshipping models.
Cons
In case the business scales massively, this solution will need significant improvements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“Effective for Boosting Sales and Profits”
Pros
Really appreciate how this tracks sales data and provides solid analysis tools. Managing customer information has become much simpler and the revenue pipeline flows more smoothly now. The features make it easy to stay organized and keep everything running efficiently.
Cons
The set up can be pretty complex and youll need solid system configuration to get it running properly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Mid Market, 51-100 employees
“Amazing B2B platform”
Pros
This platform gives me so many customization options for my B2B needs. It has a wide range of features that make it so effective. The ability to choose from multiple price lists is particularly helpful.
Cons
The interface is complicated and you really need some time to figure things out and honestly the cost is pretty high too.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does OroCRM support?
OroCRM software supports English Language.
What other apps does OroCRM integrate with?
The software supports integration with major online stores and ecommerce platforms, including Magento, WooCommerce, PrestaShop, and Websphere.
What types of pricing plans does OroCRM offer?
OroCRM pricing starts at $116/month, with final costs based on your business size and needs. Contact us to secure personalized OroCRM cost tailored to your specific requirements.Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Does OroCRM offer an API?
The vendor has not disclosed any information on API.
What level of support does OroCRM offer?
The platform offers email and phone support to its customers.
Does OroCRM have a mobile app?
No, it does offer a mobile app.
Who are the typical users of OroCRM?
It is used across various industries, including sports, food, IT, call centers, and consultancy firms.