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Retainr

Retainr

Last Updated

Overview

Retainr is marketing automation software designed to boost customer retention via email and SMS campaigns. While the interface may be complex initially, it delivers powerful multi-channel automation and detailed analytics, making it a strong choice for e-commerce businesses seeking effective customer engagement.

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Overall Rating

Based on 3 users reviews

3

Rating Distribution

Positive

33%

Neutral

67%

Negative

0%

Starting Price
Custom

Retainr Specifications

Customer Engagement Platform

Ecommerce CRM Software

CRM for Marketing Agency

CRM for Digital Agency

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What Is Retainr? 

Retainr is a comprehensive client management and marketing automation platform tailored for freelancers and digital agencies. It streamlines workflows by combining client onboarding, project management, invoicing, and communication into one unified system. With seamless payment processing and mobile accessibility via dedicated iOS and Android apps, Retainr enables users to efficiently manage their business operations from anywhere. This helps save time and improve productivity across all client-related tasks.

Retainr Pricing 

Retainr offers tiered pricing plans tailored to the number of contacts and features required, including:

  • Freelancer: $99/month
  • Team: $159/month
  • Startup: $367/month
Request a detailed Retainr cost quote to receive a personalized breakdown and find the best plan tailored to your business needs.

Disclaimer: The pricing is subject to change.

Retainr Integrations

Retainr integration with multiple systems and platforms, such as:

Watch the Retainr demo to learn more about its integration arrangements.

Who Is Retainr Software For?

Retainr is ideal for professionals across a wide range of industries, including:

  • E-commerce businesses
  • Retailers
  • Digital marketing agencies

Is Retainr Software Right For You?

Retainr is a strong fit for businesses looking for a multi-channel marketing automation solution focused on customer retention and personalized outreach. Its standout features include behavior-based triggers and detailed analytics, making it suitable for e-commerce and retail.

Still doubtful if Retainr is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Retainr Features

This feature facilitates effortless collaboration between teams and clients. It supports quick task sharing and provides real-time updates on project progress, enhancing transparency, and improving workflow coordination.

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This feature enables agencies to build a strong brand identity. It provides a fully branded app, customized client sign-up experiences, and tailor-made service packages that reflect the agency’s unique offerings.

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This feature streamlines client onboarding through professional sign-up flows and one-click signups. Magic links provide easy access to specific services, accelerating the conversion process.

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This feature reduces payment barriers by offering magic links for instant payments and onboarding. It also hosts invoices within Retainr and integrates with payment processors like Stripe, PayPal, and Razorpay for one-time, recurring, and automated payments.

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This feature centralizes client interactions by providing a dashboard to monitor project progress and assign tasks. It offers clients real-time visibility into their projects, improving management and communication.

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Pros And Cons of Retainr

Pros

  • Comprehensive multi-channel automation improves customer engagement drastically

  • Effective behavior-based campaign triggers enhance targeting precision

  • Detailed and actionable analytics support data-driven decisions

  • Wide range of third-party integrations ensures seamless workflows

Cons

  • Advanced segmentation options are somewhat limited in flexibility

  • Limited support channels available for real-time troubleshooting

Retainr Reviews

Total 3 reviews

3

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

0%

3

Stars

0%

2

Stars

67%

1

Stars

0%

Share your experience

HP

Henry P.

Computer Software, 11-50 employees

Less than 6 months

5.0
June 2025

“Perfect for freelancers

Pros

As a digital freelancer I tried out several platforms to sell my services as productized services before discovering Retainr last year. Since then everything has been smooth and hassle-free. I really like having my custom website, the ability to send emails and the app. I can easily manage and organize my products by setting priorities on the dashboard. The best part is how much I can customize. Plus the ability to white-label it for my own brand is such a huge bonus.

Cons

Unlike the two negative reviews I have been very satisfied with the service and honestly have no complaints. Also I find the Freelance plan to be very affordable in my opinion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Mac A.

E-Learning, 11-50 employees

More than a year

2.0
May 2025

“Horrible beyond words

Pros

The interface was well-designed by the original creators but after it was sold on Flippa.com, the quality has really declined. The pricing increased significantly but there were no new features added or any integration with AI. Also there has been no progress with other tech updates. The customer support is terrible and the tool is just a pretty surface-level product that anyone even AI could easily replicate.

Cons

Retainr support is horrible and there are very few integrations available. The training videos are also outdated. The digital presence is almost nonexistent and there is a lack of helpful resources from others on how to use the platform. I am honestly shocked.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

5

Functionality

6

JC

Jarrad C.

E-Learning, 51-100 employees

Free Trial

2.0
September 2024

“Didn't work for me

Pros

I do not have much positive to say about it. The product is too expensive and it did not take the feedback seriously. Instead of addressing the issues you kept pushing without making any real improvements.

Cons

The price was too high for me so I ended up canceling my subscription a few months ago.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

View All 3 Reviews

Frequently Asked Questions

Yes, Retainr provides API access to enable custom integrations and enhance workflow automation.

Yes, Retainr does offer a dedicated mobile app.

Typical users include e-commerce businesses, retail companies, and digital marketing agencies focused on customer retention and automation.

Retainr primarily supports English language.

Retainr integrates with multiple platforms, including Zapier, Webhooks, Stripe, PayPal, and Razorpay, enabling smooth workflows and transactions.

Retainr offers email and phone support, along with comprehensive documentation.

Retainr offers flexible pricing based on your business needs. The Freelancer plan costs $99/month, ideal for solo users. The Team plan at $159/month supports small agencies, while the Startup plan at $367/month suits growing teams. Request a Retainr price quote for details.