Salesforce.org Education Cloud
Last Updated
Overview
Salesforce.org Education Cloud software helps institutions manage the entire student journey with tools for GPA tracking, registration, and engagement. Although customizing initial presets can be difficult, its mobile access, secure infrastructure, and personalized advising features make it a valuable solution for schools and universities aiming to enhance academic and student success.
Salesforce.org Education Cloud Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is Salesforce.org Education Cloud?
Salesforce.org Education Cloud is a purpose-built customer relationship management (CRM) solution that helps institutes manage the entire learner lifecycle. It aids in various aspects including admissions and student support to alumni engagement. Salesforce.org Education Cloud features artificial intelligence (AI) assistance, personalized communication tools, and flexible case management, which allow institutions to build stronger relationships and improve outcomes. It is well-suited for K–12 schools, colleges, and universities seeking a connected campus experience and improved student engagement.
Salesforce.org Education Cloud Pricing
Its pricing plans come in different editions, each offering a unique set of features tailored to specific institutional needs and are billed annually. Here is a brief breakdown:
- Education Cloud Enterprise Edition: $87/user/month
- Education Cloud Unlimited Edition: $145/user/month
- Education Cloud Agentforce 1 for Sales Edition: $375/user/month
- Education Cloud Agentforce 1 for Service Edition: $375/user/month
All plans come with a free 30-day trial.
Disclaimer: The pricing is subject to change.
Salesforce.org Education Cloud Integrations
The platform integrates with numerous consulting partners and third-party applications including:
- Accenture
- Infosys
- Deloitte Digital
Who Is Salesforce.org Education Cloud For?
Salesforce.org Education Cloud is ideal for a wide range of institutions, including:
- K-12 Schools
- Community colleges
- Universities
- Graduate schools
- Business schools
Is Salesforce.org Education Cloud Right For You?
Are you struggling to keep track of each student’s progress? Salesforce.org Education Cloud provides a complete 360-degree view of every student all in one place: be it grade point average (GPA), academic records, or grades. Staff can easily manage holds, improve registration accuracy, and deliver timely, personalized guidance that helps every student stay on course.
Salesforce, including its Education Cloud module, meets global security standards such as ISO/IEC 27001, ensuring trusted information protection and data management. The platform has been leveraged by renowned educational institutions worldwide, including Denver Public Schools and the Interlochen Center for the Arts.
Still unsure whether Salesforce.org Education Cloud is the right choice for your student engagement and academic management needs? Contact us at (661) 384-7070 to talk to our customer support agent, who will guide you in making an informed decision.
Salesforce.org Education Cloud Features
Easy Registration Management
Salesforce.org Education Cloud centralizes registration tasks by connecting institutional data with course schedules and eligibility rules. Students can explore classes, check availability, and register confidently using a single, intuitive interface. This feature simplifies administrative work while improving the student enrollment experience.
Adaptive Program Structuring
Design a variety of learning paths including degrees, certificates, and micro-credentials. Easily outline requirements like prerequisites and recommended courses to align programs with learning outcomes and support evolving academic and career goals throughout the student journey.
Intelligent Degree Planning
It supports personalized degree planning by providing clear, up-to-date insights into academic progress. Students can view program requirements, evaluate course options, and make informed decisions about their academic paths. The tool helps advisors and learners stay aligned toward timely graduation.
Personalized Learner Engagement
Students gain access to a centralized portal to manage their academic, career, and personal goals. Staff can offer targeted support through appointment scheduling, tailored care plans, and guided action steps that foster stronger connections and support student success at every stage.
Comprehensive Advising Support
Advisors can access real-time insights to identify at-risk students and take timely action. The platform enables proactive outreach using alerts, progress indicators, and wellness checks, helping institutions build stronger relationships and improve student outcomes throughout the academic journey.
Pros And Cons of Salesforce.org Education Cloud
Pros
Administrators can easily manage reports
The user dashboard is easy to navigate through
Identifies useful connections between people and organizations
Cons
Customizing initial presets can be challenging
The platform does not support offline access
Salesforce.org Education Cloud Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars50%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Higher Education, 101-500 employees
“Helpful community”
Pros
I really enjoy how simple it feels to use while still being powerful under the hood. What also stands out is that the platform is open which has been a big benefit for our team. The community is huge too and that's been a lifesaver since there are plenty of resources available when we need to troubleshoot or figure out better ways to improve the app. On top of that, connecting with other tools is pretty simple and that makes day-to-day workflows much easier for us.
Cons
One area that could use improvement is the admin experience and auditing. It would be ideal if the multilayer admin setup and the audit trail were included automatically, rather than relying on third-party integrations or an additional app/module. Right now, it feels like we may have to buy another separate module just to get that functionality and the overall cost of integrations can become a concern.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Higher Education, 500+ employees
“Education-focused setup”
Pros
I appreciate having an education-specific setup since the system includes objects that map closely to the way I do my work every day.
Cons
it's still fairly new so getting everything to run the way you want takes quite a bit of customization and extra build work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
IT, 101-500 employees
“Quality Management Tool”
Pros
I appreciate that this is such a well-established name in the SaaS space. Our Quality Team gravitates toward it because of its easy design and simple navigation. The user experience feels smooth and accessible and the newer AI automation features and chatbots they've rolled out this year are really exciting for our team.
Cons
The platform requires tons of add-ons for features I'd consider pretty basic, like quote formatting. Since everything gets priced per user, costs spiral quickly as your team grows.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Frequently Asked Questions
Who are the typical users of Salesforce.org Education Cloud?
Salesforce.org Education Cloud is ideal for a wide range of institutions, including K-12 schools, community colleges, universities, graduate schools, and business schools.
Does Salesforce.org Education Cloud offer an API?
Yes, it does offer an API.
What level of support does Salesforce.org Education Cloud offer?
The platform offers a global call support.
What types of pricing plans does Salesforce.org Education Cloud offer?
Salesforce.org Education Cloud price starts from $87 per user/month (billed annually), with higher-tier plans available for expanded features. A 30-day free trial is included with all editions. Contact us to secure a personalized Salesforce.org Education Cloud price tailored to your specific requirements.
What language does Salesforce.org Education Cloud support?
The platform supports English Language.
Does Salesforce.org Education Cloud have a mobile app?
Yes, Salesforce does offer mobile apps for both iOS and Android through which users can access the education cloud.
What other apps does Salesforce.org Education Cloud integrate with?
The platform integrates with several consulting partners and third-party apps, including Accenture, Infosys, and Deloitte Digital.