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Overview
SCRM helps logistics providers manage customers, leads, and multi-modal logistics quoting. While the platform can require time for onboarding and training, its dashboard and email synchronization enable tracking across all transport modes. Overall, it is a strong fit for freight forwarders and 3PLs focused on scalable sales and operational efficiency.
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Starting Price
Custom
SCRM Specifications
Contact Management
Lead Management
Opportunity Management
Customer Communication Tracking
What Is SCRM?
SCRM is a cloud-based logistics relationship management platform designed specifically for the supply chain industry. It caters to freight forwarders, brokers, and 3PLs by providing a centralized hub to manage customers, carriers, and manufacturers. The software offers integrated solutions for sales automation, multi-modal quoting, and data synchronization.
By focusing on industry-specific workflows rather than generic CRM functions, it enables logistics teams to enhance account conversion rates and maintain consistent communication across complex global transportation networks.
SCRM Pricing
The SCRM cost is structured around the following major plans:
- Free: $0/month
- Basic: $32/month
- Standard: $55/month
- Advanced: $65/month
Disclaimer: The pricing is subject to change.
SCRM Integrations
The software supports integration with multiple systems and platforms, such as:
- DAT
- PC Miler
- TomTom
- Bluegrace
Who Is SCRM For?
SCRM is designed for a variety of supply chain and logistics stakeholders, including:
- Freight brokers
- Freight forwarders
- 3PLs and logistics service providers
- Carriers and transportation companies
- Warehousing and distribution providers
Is SCRM Right For You?
Struggling with managing customers, sales leads, and logistics stakeholders like carriers and manufacturers? SCRM provides a specialized CRM solution built by Integrated Freight Systems (IFS) for the logistics industry. It supports all transportation modes and warehousing services, including inland, ocean, and air, and offers integrations to optimize data exchange with other systems.
SCRM is suitable for freight forwarders, brokers, 3PLs, and other logistics providers looking to streamline supply chain workflows.
Still doubtful if SCRM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SCRM Features
SCRM simplifies the estimation process by allowing users to create a single quote encompassing all transport modes, including inland, ocean, and air. This feature utilizes historical data and real-time market conditions to expedite workflows. Consequently, the platform helps increase sales conversion rates by providing accurate, multi-modal pricing quickly.
This feature provides a supply chain-specific overview of organizational performance and activities. Users can conduct comparative analyses across various timeframes and filter data at the company, branch, or individual sales portfolio levels. The platform ensures that executives have the necessary visibility to monitor KPIs and optimize logistics operations effectively.
The software helps maintain revenue growth and consistency by allowing users to configure recurring schedules for calls, emails, and meetings. These cycles can be assigned to specific sales or customer service owners based on defined criteria. This feature ensures that no lead is neglected, fostering systematic account management.
SCRM is specifically engineered for the logistics industry, supporting all transportation modes such as warehousing, distribution, and intermodal freight. The platform offers specialized tools, including lane analysis and integrated carrier data, that generic systems lack. It is built to handle the unique complexities of global supply chain stakeholders.
The platform obtains complete visibility across all stakeholders by automatically capturing email exchanges and populating them into relevant contact forms. This feature ensures that every communication is archived within the logistics CRM without manual entry. Users can maintain a transparent history of interactions, improving collaboration and relationship management.
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