Last Updated
Overview
Sugester is an all-in-one CRM and customer engagement platform for growing businesses looking to simplify customer communication. While some advanced reports can be complex, its automated reminders and collaboration tools make it a smart choice for keeping your team aligned and clients satisfied.
Overall Rating
Based on 2 users reviews
3.5
Rating Distribution
Positive
50%
Neutral
50%
Negative
0%
Starting Price
Custom
Sugester Specifications
- Contact Management
- Lead Management
- Customer Communication Tracking
- Email Integration
What Is Sugester?
Sugester CRM is an easy-to-use, full-featured solution designed for small to mid-sized businesses to manage and grow customer relationships. It centralizes emails, calls, financials, and other data into comprehensive customer profiles, helping teams stay organized and act efficiently. With features like reminders, analytics, proposal tools, and detailed reporting, Sugester enables businesses to keep customers happy, gain valuable insights, and make data-driven decisions for future growth.
Sugester Pricing
Sugester cost is structured around the following four plans:
- Pro: $12/agent/month (Up to 5 users)
- Max: $25/agent/month
- Enterprise: $50/agent/month
Disclaimer: The pricing is subject to change.
Sugester Integrations
Sugester supports integrations with a variety of apps, including:
- Shopify Software
- WordPress
- Gmail
- Dropbox
- GitHub
- WooCommerce
- SendGrid
Who Is Sugester For?
Sugester software is designed for organizations across a range of industries and sectors, including:
- Retail
- Technology
- Food and beverage
- Telecommunications
Is Sugester Right For You?
If you are looking for an all-in-one customer support, feedback, and CRM tool, Sugester could be a perfect fit. It is especially effective for online businesses, public institutions, and app developers that rely on user engagement and fast responses. Sugester features robust multi-channel support and is trusted by clients like Carrefour and the City of Warsaw, making it perfect for streamlining interactions and growing satisfaction.
Stillnot sure if Sugester is the best option? Contact our support staff at (661) 384-7070 for expert guidance.
Sugester Features
Customer Profiles
The software provides instant access to each customer's full history, including past interactions, payment status, and service duration, all in one tab. This helps your team deliver more personalized, efficient support without needing to dig through scattered information.
Interaction History
Suggester tracks every customer interaction, including emails, calls, and chats, automatically. Having this timeline at your fingertips helps reduce miscommunication, ensures transparency across teams, and gives you full context when resolving support inquiries or following up.
Automated Ticket Assignment
This feature ensures faster responses by automatically routing tickets to the right agents. Furthermore, if a ticket goes unresolved, Sugester reassigns it promptly, helping your team avoid delays and stay accountable to customer needs.
Integrated Communications
You can manage all customer conversations, including calls, emails, and chats, within a single dashboard. Sugester keeps everything centralized and recorded, making it easier to track interactions and maintain a consistent, high-quality customer experience.
Reporting
The software allows users to create clear and actionable reports using funnel charts, timesheets, and other tools. Additionally, Sugester’s reporting helps you understand performance trends and make data-driven decisions across support, sales, and overall business operations.
Pros And Cons of Sugester
Pros
Automated reminders help maintain customer contact
Unlimited email templates speed up responses
Helps centralize multi-channel communications
Cons
Email notification handling can be unintuitive
Reporting customization could be improved
Sugester Reviews
Total 2 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars50%
3
Stars50%
2
Stars0%
1
Stars0%
Share your experience
Enterprise, 500+ employees
“Userfriendly CRM solution”
Pros
Task delegation has become much simpler with this platform. Each assignment gets directed to a specific team member and monitoring progress is easy. You can set different priorities, statuses and deadlines for everything. The ability to connect multiple email accounts is really handy since it centralizes all correspondence in one spot. Ive been using the live chat feature for customer communication which has been incredibly convenient. The thirty day trial period gives you enough time to evaluate whether it fits your needs and figure out which subscription works best.
Cons
I had trouble connecting my calendar from external tools. The ready made integrations with third party platforms are pretty limited though you can work around this using the API if you're comfortable with that.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Small Business, 51-100 employees
“Affordable but outdated”
Pros
Works great for our small consultant team managing email, phone and live chat all in one place. The pricing is really reasonable and I love the response template features. They're pretty advanced and help me save time while handling way more customer requests efficiently.
Cons
The support outdated and it doesn't fully address what users and consultants need in todays environment.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
5
Functionality
6
Frequently Asked Questions
Who are the typical users of Sugester?
Typical users of Sugester features include media and online service providers, software companies, municipal and government agencies, and retail chains.
What language does Sugester support?
Sugester supports various languages English, French, and Polish.
Does Sugester have a mobile app?
No, Sugester currently does not have a mobile app.
Does Sugester offer an API?
Yes, Sugester offers an API.
What level of support does Sugester offer?
Sugester offers phone, email/helpdesk, live chat, online forms, FAQs/forums, and knowledge base support options.
What types of pricing plans does Sugester offer?
Sugester offers three pricing plans, i.e., the Pro Plan is priced at $12/month/agent (up to 5 users), the Max Plan is priced at $25/month/agent, and the Enterprise Plan is priced at $50/month/agent. Request a personalized Sugester price analysis for your business today.
What other apps does Sugester integrate with?
Sugester offers smooth integration with a wide range of apps, including Gmail, SendGrid, Dropbox, GitHub, Shopify, WooCommerce, and WordPress.