Last Updated
Overview
Tenfold equips agents with real-time insights, automation, and collaboration tools to strengthen customer relationships. It minimizes manual data entry and improves overall responsiveness. While advanced analytics categories could be more refined, its automation engine and contextual assistance help deliver timely, informed, and efficient service.
Overall Rating
Based on 14 users reviews
4.4
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
Custom
Tenfold Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
What Is Tenfold?
Tenfold is a cloud-based customer relationship management (CRM) platform that helps businesses improve customer interactions and increase agent efficiency. It offers real-time caller identification, automatic call logging, and workflow automation, giving agents instant access to relevant customer information. Small to large organizations can reduce response times, cut down manual data entry, and handle customer inquiries more effectively. By providing the right context at the right moment, teams can deliver faster, more informed, and personalized service, ultimately enhancing overall customer satisfaction.
Tenfold Pricing
Tenfold offers customized pricing tailored to the organization's needs and required features. These plans are as follows:
- Essentials
- Advanced
- Custom
Tenfold Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Microsoft Dynamics 365
- ServiceNow
- Bullhorn
Who Is Tenfold For?
Tenfold is ideal for a wide range of industries and sectors, including:
- Insurance
- Healthcare
- Financial services
- Retail
Is Tenfold Right For You?
Looking for a smarter way to handle calls and reduce repetitive tasks? Tenfold equips agents with instant caller recognition, automation tools, and workflow compression to improve service speed and consistency. By presenting the right context at the right time, the platform helps teams focus on meaningful conversations that strengthen customer relationships.
Tenfold ensures GDPR compliance with annual SOC 2 Type 2 audits for reliable security. It supports enterprise-level scalability with strong encryption and data protection. Trusted by leading brands including Disney, Prudential, and Cargill, Tenfold is designed to enhance customer interactions across industries.
Need more clarity on Tenfold? Contact us at (661) 384-7070, our team is available to guide you.
Tenfold Features
Configurable Intelligent Agent Assistant
Tenfold software automatically identifies inbound callers and opens their CRM file. Agents gain instant, one-click access to the customer’s full company account file and case history. This reduces repetitive searches, helps teams respond quickly, and ensures customer interactions are informed and consistent.
Automation Engine
The platform’s Automation Engine manages repetitive tasks and simplifies workflows. Agents can focus entirely on customer interactions while routine processes are handled automatically. This improves response times, minimizes errors, and helps teams deliver more organized and timely service across all customer touchpoints.
Workflow Compression
Tenfold features a scroll-and-click interface, flexible directory structures, and useful shortcuts that compress workflows. Agents navigate tasks more efficiently and locate relevant information quickly. By streamlining the interface and reducing unnecessary steps, the platform improves productivity while maintaining accuracy and quality in customer interactions.
Team Collaboration Tools
The platform allows teams to share contextual customer information when it matters most. Automatic call logging, note-taking, and bookmark transfers simplify handoffs and coordination between agents. Teams can work together effectively, maintain continuity across interactions, and ensure that customers receive consistent and accurate support.
Pros And Cons of Tenfold
Pros
Instant caller recognition saves agent’s valuable time
Quick navigation through workflow compression shortcuts
Collaboration tools support smooth agent-to-agent handoffs
Cons
Occasional discrepancies in call duration tracking
Pop-up placement could offer more flexibility
Tenfold Reviews
Total 14 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars50%
3
Stars7%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Simple Click to Dial”
Pros
I love how quickly I can click to dial. The speed is incredible and beats anything else I've tried. The compact interface is great and the pop out feature makes everything so much more convenient.
Cons
Customer support can be tough to reach when you need help and updates don't come around very often. These are minor issues though and the overall program is still solid and I would recommend it to others.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mid Market, 101-500 employees
“Integrates well with other systems”
Pros
It integrates well with all the major CRMs we use. Installation was easy and the automation features have really streamlined our workflow. I really like it!
Cons
The cost is pretty high. This definitely isn't a budget option! If they could bring the pricing down even a little, they would probably dominate the market.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Mid Market, 51-100 employees
“Decent software that can improve”
Pros
The setup process is pretty simple and the phone system integrates with our Salesforce CRM. Pretty convenient!
Cons
Call tracking doesn't work properly with our SIP phone system which is really frustrating when you're trying to monitor transferred calls.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Frequently Asked Questions
What other apps does Tenfold integrate with?
Tenfold integrates with Salesforce, Microsoft Dynamics 365, ServiceNow, Bullhorn, and many more.
Who are the typical users of Tenfold?
Tenfold serves various industries, including insurance, financial services, healthcare, retail, and telecommunications.
Does Tenfold have a mobile app?
No. Tenfold does not have a dedicated mobile app.
What level of support does Tenfold offer?
Tenfold provides customer support through email, phone, and chat.
What types of pricing plans does Tenfold offer?
Tenfold price is customized for Essentials, Advanced, and Custom plans tailored to organizational needs. Get a tailored quote on Tenfold cost.
Does Tenfold offer an API?
Yes. Tenfold provides a REST API.
What language does Tenfold support?
Tenfold supports multiple languages, including English, French, and Polish.