Overview
TrackPulse provides an all-in-one CRM and contact center solution for hospitality businesses, designed to streamline guest interactions and improve team performance. While initial setup may take some effort, its call tracking, intelligent routing, and unified inbox make it the smart choice for boosting efficiency, empowering agents, and increasing conversion rates.
Be the first one to leave a review!
No review found
Starting Price
Custom
TrackPulse Specifications
Contact Management
Lead Management
Opportunity Management
Customer Communication Tracking
What Is TrackPulse?
TrackPulse is a CRM-focused contact center solution designed to optimize customer interactions and boost sales performance in hospitality businesses. It provides call tracking to measure service metrics, real-time agent insights for training and empowerment, and a unified communications inbox to centralize all guest interactions.
With intelligent routing, performance coaching, and reporting tools, TrackPulse helps teams streamline operations, improve conversion rates, and deliver a consistently high-quality customer experience.
TrackPulse Pricing
TrackPulse Integrations
Track Pulse software seamlessly integrates with various applications, including:
- Aidaptive
- Airbnb
- Autohost
- BeHome 247
- Besty AI
- Booking.com
Who Is TrackPulse For?
TrackPulse software is ideal for a wide range of industries and sectors, including:
- Hospitality
- Guest services
Is TrackPulse Right For You?
TrackPulse is designed for hospitality businesses aiming to improve customer communication and sales efficiency. If your team struggles with follow-ups, maintaining service quality, or managing high call volumes, TrackPulse provides the structure and insights needed to stay organized, enhance guest satisfaction, and drive consistent business growth.
Still not sure if TrackPulse is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
TrackPulse Features
This feature allows businesses to easily measure crucial call-related data, providing insights into service quality and agent performance. It helps in identifying trends, analyzing call volumes, and understanding customer behavior, which is essential for continuous improvement in customer service.
With real-time insights, this feature helps in training, improving, and empowering agents effectively. It provides supervisors with data on agent performance, allowing for targeted coaching sessions and fostering professional growth within the sales and guest services teams.
This centralized inbox consolidates all customer interactions, including calls, web chats, and potentially other messages, into a single platform. It ensures that agents have a complete view of customer history, facilitating more efficient and personalized communication across various channels.
This capability routes calls to the most appropriate agents based on their skills and expertise, maximizing agent strengths. It enhances efficiency by reducing transfer times and ensuring customers connect with someone who can best address their specific needs.
TrackPulse offers tools to help sales teams reach their full potential through focused coaching. It provides actionable data and insights to identify areas for improvement, allowing managers to conduct effective training sessions and enhance overall team productivity.
Top Recommended Software
