TrackPulse
Last Updated
Overview
TrackPulse provides an all-in-one CRM and contact center solution for hospitality businesses, designed to streamline guest interactions and improve team performance. While initial setup may take some effort, its call tracking, intelligent routing, and unified inbox make it the smart choice for boosting efficiency, empowering agents, and increasing conversion rates.
TrackPulse Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Customer Communication Tracking
TrackPulse Features
Call Tracking
This feature allows businesses to easily measure crucial call-related data, providing insights into service quality and agent performance. It helps in identifying trends, analyzing call volumes, and understanding customer behavior, which is essential for continuous improvement in customer service.
Agent Management
With real-time insights, this feature helps in training, improving, and empowering agents effectively. It provides supervisors with data on agent performance, allowing for targeted coaching sessions and fostering professional growth within the sales and guest services teams.
Unified Communications Inbox
This centralized inbox consolidates all customer interactions, including calls, web chats, and potentially other messages, into a single platform. It ensures that agents have a complete view of customer history, facilitating more efficient and personalized communication across various channels.
Intelligent Routing With IVR
This capability routes calls to the most appropriate agents based on their skills and expertise, maximizing agent strengths. It enhances efficiency by reducing transfer times and ensuring customers connect with someone who can best address their specific needs.
Performance Coaching
TrackPulse offers tools to help sales teams reach their full potential through focused coaching. It provides actionable data and insights to identify areas for improvement, allowing managers to conduct effective training sessions and enhance overall team productivity.
Pros And Cons of TrackPulse
Pros
User-friendly and intuitive interface design
Helps improve agent performance through coaching
Integrates well with property-reservation systems
Cons
No option to flag property-specific messages
Frequent updates sometimes disrupt workflows
TrackPulse Reviews
Total 7 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars29%
3
Stars0%
2
Stars14%
1
Stars14%
Share your experience
Hospitality, 51-100 employees
Less than 6 months
“Not available internationally”
Pros
The sales pitch was excellent at the beginning and we had very high expectations but unfortunately the product did not deliver the same level of quality.
Cons
They charge us upfront before onboarding. After 5 months they realize the product does not work outside of the USA even though they knew they were signing a contract with a company based outside the USA. Then they refuse to refund the money paid for onboarding.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Hospitality, 51-100 employees
More than a year
“Very user-friendly”
Pros
Track Pulse product is very easy to use, the reports are simple to generate and everything we need is right at our fingertips.
Cons
The only downside is that there is no way to flag properties with messages. I also feel like it would be really helpful to leave notes that could alert agents if something important happens with a property.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospitality, 11-50 employees
Less than 6 months
“Software and service are both amazing”
Pros
Switching software was not an easy decision especially after 5 years with Escapia which had become a nightmare. We had to make the change to avoid more issues and were hoping to find a company that truly cared about offering a better product and we found that with TrackPM. The onboarding team and customer service were very helpful, friendly and knowledgeable. We are truly thrilled with the improved functionality, great pricing and the ability to combine our call center and website into one system. The change was tough but we are so happy we made the move. it is a very user friendly tool.
Cons
We would love to have the option to auto charge final payments instead of manually posting each payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does Track Pulse offer an API?
The vendor has not specified any information regarding API availability.
What types of pricing plans does TrackPulse offer?
The software offers customizable pricing options. Users can also get a detailed TrackPulse cost breakdown for their business.
Does TrackPulse have a mobile app?
No, TrackPulse does not have a mobile app.
What level of support does Track Pulse offer?
TrackPulse offers phone support, email, chat, help centre, FAQs and contact forms.
Who are the typical users of TrackPulse software?
TrackPulse features are used by hotels and hospitaility industries.
What language does TrackPulse support?
TrackPulse supports English.
What other apps does TrackPulse integrate with?
TrackPulse integrates with AirBnB, Akia, Besty AI, Booking.com and many others.