Last Updated
Overview
UVdesk offers a complete, open-source CRM solution named Krayin for customer lifecycle management, built on Laravel and Vue.js. While its mobile functionality is still developing, its powerful sales automation, lead tracking, and extensive customization options provide a highly adaptable and cost-effective platform for businesses of all sizes.
Overall Rating
Based on 5 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
UVdesk Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Email Integration
What Is UVdesk?
UVdesk provides a free and open-source customer relationship management (CRM) platform called Krayin CRM. It is designed to help small to large enterprises automate and streamline their sales and marketing operations. It empowers businesses to seamlessly manage the entire customer lifecycle, from lead generation to closing deals. With core functionalities such as visual sales pipeline tracking and detailed activity management, users can organize prospects, monitor deal progress, and ensure that no opportunity is missed, ultimately driving revenue growth.
UVdesk Pricing
The UVdesk cost is structured across the following plans, alongside a 30-day free trial:
- OPEN SOURCE: Free (for an unlimited number of agents)
- PRO: $22/month (for two agents)
- ENTERPRISE: $36/month (for two agents)
Disclaimer: The pricing is subject to change.
UVdesk Integrations
UVdesk software supports integration with multiple platforms, such as:
- Outlook
Who Is UVdesk For?
UVdesk is ideal for startups, small to mid-sized businesses, and large enterprises from a range of industries with specialty-based CRM capabilities, including:
- Hospitality
- Education
- Manufacturing
- Marketing
- Automotive
- Healthcare
Is UVdesk Right For You?
UVdesk is the perfect fit for businesses seeking a highly customizable and scalable CRM platform without high licensing fees. Its open-source nature, built on the popular Laravel framework, gives companies complete control over their data and system architecture. Its stability is underscored by multiple Deloitte Technology Fast 50 awards. Moreover, UVdesk is designed to be adaptable and extensible, with security capabilities such as PCI DSS compatibility, ensuring that data is handled securely. That’s why several businesses, such as Honorio Imóveis, CAMRA, and Pixbyte, trust UVdesk software as their go-to choice.
Still not sure about UVdesk? Contact our support team at (661) 384-7070 for further guidance.
UVdesk Features
Activities Management
This function helps you keep a detailed record of all sales-related interactions, including calls, meetings, emails, and lunches. By logging every activity associated with a lead or contact, your team can maintain a complete communication history, ensuring seamless follow-ups and a coordinated sales approach.
Access Control List (ACL)
UVdesk supports a robust permission system that enables you to manage users and their roles within the CRM. You can create specific roles and assign them to different users, controlling what data they can see and what actions they are permitted to perform, enhancing security and data governance.
Contact Management
This feature provides a centralized database to manage comprehensive information about the individuals and organizations you do business with. It allows your team to maintain detailed records, ensuring all crucial contact data is organized and easily accessible for sales and marketing efforts.
Product Creation
It allows you to manage all the products and services your company offers directly within the CRM. By creating a product catalog, you can easily track sales, add value to leads, and associate specific items with deals for accurate reporting and pipeline management.
Marketing Automation
UVdesk lets you manage and personalize marketing campaigns from a single platform. You can now automate repetitive tasks, such as sending follow-up emails, segmenting customer groups, and tracking campaign results, allowing your team to focus on strategy and engagement.
Pros And Cons of UVdesk
Pros
Built on modern Laravel and Vue.js frameworks
Highly customizable to fit specific business needs
Strong lead and sales pipeline management tools
Cons
Potential performance issues with very large datasets
Requires technical knowledge for self-hosting and setup
UVdesk Reviews
Total 5 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars40%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“Complete Helpdesk Solution”
Pros
This platform gives me everything I need for customer support including workflows, form builders, knowledge bases, reporting, agent management and all the other essential components. Its detailed and covers every aspect of helpdesk operations I could think of.
Cons
Even though this platform has everything you need, the knowledge base interface could really use a visual makeover. It just doesn't look or feel as polished as it should.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Works for us”
Pros
Works perfectly for our small business needs. The ticketing system is simple and gets the job done without unnecessary complexity.
Cons
Support response times could be faster. Sometimes takes a while to hear back from them
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small Business, 11-50 employees
“Suitable for businesses of all sizes”
Pros
I really appreciate how it handles tickets efficiently and lets me build a solid knowledge base. The multichannel support works great for our team and it scales well whether you're a small business or a larger operation.
Cons
Getting everything configured at first was pretty challenging, particularly if you haven't worked with helpdesk tools before.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does UVdesk offer an API?
Yes, UVdesk provides a REST API.
Does UVdesk have a mobile app?
Yes, UVdesk offers an open-source mobile app built on Flutter for both Android and iOS.
What language does UVdesk support?
Besides English as its primary language, UVdesk is also available in different global languages, such as French, Spanish, German, Portuguese, and Dutch.
What types of pricing plans does UVdesk offer?
Besides an OPEN-SOURCE plan for free, the UVdesk price plans include a PRO plan ($22/month for two agents) and an Enterprise plan ($36/month for two agents). Request a personalized UVdesk pricing quote for your business.
What other apps does UVdesk integrate with?
UVdesk integrates with various third-party platforms, such as WhatsApp, Outlook, LinkedIn, and Facebook.
Who are the typical users of UVdesk?
The typical users of UVdesk include startups, SMBs, and enterprise-level companies from various industries, such as education, manufacturing, automotive, healthcare, etc.