UVdesk

UVdesk

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Overview

UVdesk offers a complete, open-source CRM solution named Krayin for customer lifecycle management, built on Laravel and Vue.js. While its mobile functionality is still developing, its powerful sales automation, lead tracking, and extensive customization options provide a highly adaptable and cost-effective platform for businesses of all sizes.

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Starting Price
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UVdesk Specifications

Contact Management

Lead Management

Opportunity Management

Email Integration

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What Is UVdesk?

UVdesk provides a free and open-source customer relationship management (CRM) platform called Krayin CRM. It is designed to help small to large enterprises automate and streamline their sales and marketing operations. It empowers businesses to seamlessly manage the entire customer lifecycle, from lead generation to closing deals. With core functionalities such as visual sales pipeline tracking and detailed activity management, users can organize prospects, monitor deal progress, and ensure that no opportunity is missed, ultimately driving revenue growth.

UVdesk Pricing

The UVdesk cost is structured across the following plans, alongside a 30-day free trial:

  • OPEN SOURCE: Free (for an unlimited number of agents)
  • PRO: $22/month (for two agents)
  • ENTERPRISE: $36/month (for two agents)
Request a personalized UVdesk pricing quote for your business.

Disclaimer: The pricing is subject to change.

UVdesk Integrations

UVdesk software supports integration with multiple platforms, such as:

  • Outlook
  • LinkedIn
  • WhatsApp
  • Facebook
Watch a free UVdesk demo to learn more about its integration arrangements.

Who Is UVdesk For?

UVdesk is ideal for startups, small to mid-sized businesses, and large enterprises from a range of industries with specialty-based CRM capabilities, including:

  • Hospitality
  • Education
  • Manufacturing
  • Marketing
  • Automotive
  • Healthcare

Is UVdesk Right For You?

UVdesk is the perfect fit for businesses seeking a highly customizable and scalable CRM platform without high licensing fees. Its open-source nature, built on the popular Laravel framework, gives companies complete control over their data and system architecture. Its stability is underscored by multiple Deloitte Technology Fast 50 awards. Moreover, UVdesk is designed to be adaptable and extensible, with security capabilities such as PCI DSS compatibility, ensuring that data is handled securely. That’s why several businesses, such as Honorio Imóveis, CAMRA, and Pixbyte, trust UVdesk software as their go-to choice.

Still not sure about UVdesk? Contact our support team at (661) 384-7070 for further guidance.

UVdesk Features

This function helps you keep a detailed record of all sales-related interactions, including calls, meetings, emails, and lunches. By logging every activity associated with a lead or contact, your team can maintain a complete communication history, ensuring seamless follow-ups and a coordinated sales approach.

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UVdesk supports a robust permission system that enables you to manage users and their roles within the CRM. You can create specific roles and assign them to different users, controlling what data they can see and what actions they are permitted to perform, enhancing security and data governance.

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This feature provides a centralized database to manage comprehensive information about the individuals and organizations you do business with. It allows your team to maintain detailed records, ensuring all crucial contact data is organized and easily accessible for sales and marketing efforts.

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It allows you to manage all the products and services your company offers directly within the CRM. By creating a product catalog, you can easily track sales, add value to leads, and associate specific items with deals for accurate reporting and pipeline management.

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UVdesk lets you manage and personalize marketing campaigns from a single platform. You can now automate repetitive tasks, such as sending follow-up emails, segmenting customer groups, and tracking campaign results, allowing your team to focus on strategy and engagement.

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Pros And Cons of UVdesk

Pros

  • Built on modern Laravel and Vue.js frameworks

  • Highly customizable to fit specific business needs

  • Strong lead and sales pipeline management tools

Cons

  • Potential performance issues with very large datasets

  • Requires technical knowledge for self-hosting and setup

UVdesk Reviews

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Anonymous

Small Business, 11-50 employees

5.0
October 2024

Complete Helpdesk Solution

Pros

This platform gives me everything I need for customer support including workflows, form builders, knowledge bases, reporting, agent management and all the other essential components. Its detailed and covers every aspect of helpdesk operations I could think of.

Cons

Even though this platform has everything you need, the knowledge base interface could really use a visual makeover. It just doesn't look or feel as polished as it should.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Small Business, 11-50 employees

4.0
April 2024

Works for us

Pros

Works perfectly for our small business needs. The ticketing system is simple and gets the job done without unnecessary complexity.

Cons

Support response times could be faster. Sometimes takes a while to hear back from them

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Small Business, 11-50 employees

5.0
September 2023

Suitable for businesses of all sizes

Pros

I really appreciate how it handles tickets efficiently and lets me build a solid knowledge base. The multichannel support works great for our team and it scales well whether you're a small business or a larger operation.

Cons

Getting everything configured at first was pretty challenging, particularly if you haven't worked with helpdesk tools before.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Yes, UVdesk provides a REST API.

Yes, UVdesk offers an open-source mobile app built on Flutter for both Android and iOS.

Besides English as its primary language, UVdesk is also available in different global languages, such as French, Spanish, German, Portuguese, and Dutch.

Besides an OPEN-SOURCE plan for free, the UVdesk price plans include a PRO plan ($22/month for two agents) and an Enterprise plan ($36/month for two agents). Request a personalized UVdesk pricing quote for your business.

UVdesk integrates with various third-party platforms, such as WhatsApp, Outlook, LinkedIn, and Facebook.

The typical users of UVdesk include startups, SMBs, and enterprise-level companies from various industries, such as education, manufacturing, automotive, healthcare, etc.