Overview
ViewPoint provides a specialized Digital CRM for Telecom operators, centralizing customer data to enhance service delivery. Although the platform may experience occasional slowdowns during peak hours, its intuitive interface and agile, customizable framework provide significant operational advantages. Overall, ViewPoint’s industry-specific design makes it a compelling choice.
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Starting Price
Custom
View Point Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is View Point?
ViewPoint is a comprehensive digital customer relationship management (CRM) platform designed specifically for the telecommunications industry. It unifies customer profiles, subscription data, order fulfillment, and call center interactions into a single system. By streamlining complex processes like onboarding and billing, it helps telecom operators improve efficiency, enhance customer experience, and support sustainable growth in a competitive market.
View Point Pricing
The vendor offers flexible pricing plans depending on the clients’ business requirements.
View Point Integrations
Who Is View Point For?
ViewPoint software is ideal for the telecommunication sector, which may include:
- Telecommunications providers
- Mobile network operators
- Internet service providers
- Cable and satellite companies
- Managed service providers
- VoIP service providers
Is View Point Right For You?
ViewPoint is a CRM solution designed for the telecommunications industry, addressing its specific operational challenges.
The platform provides native support for telecom-specific functions, which can reduce the need for the extensive customization that generic CRM platforms often require. This industry-specific focus is intended to provide an intuitive user experience and comprehensive tools. The software is also designed to be scalable, allowing it to adapt to a company's growth by offering modules that can be configured to meet an organization's evolving needs.
Still doubtful if View Point software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
View Point Features
Among the core View Point features, this module acts as a complete subscription management software, offering a holistic ‘Customer 360’ view that telecom operators require. It streamlines the entire customer lifecycle, from onboarding and document handling to bill payments, voucher recharges, and complex port-in/port-out transitions.
The software lets users gain real-time visibility into the entire fulfillment process for order management in telecom services. The system allows for systematic tracking of orders and related documents, featuring customizable workflows, quality checks, and efficient handling of delivery and payment processes to accelerate fulfillment.
This feature provides dedicated tools for contact center management within telecom teams. It supports tracking of customer interactions, resolution of support tickets, SLA compliance through timely notifications, and generation of detailed reports for performance monitoring and optimization.
An advanced notification engine designed for telecom use cases, this capability enables automated, multi-channel messaging. It supports customer segmentation, utilizes predefined templates with dynamic placeholders, and enhances engagement through timely, targeted communication.
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