Last Updated
Overview
ViewPoint provides a specialized Digital CRM for Telecom operators, centralizing customer data to enhance service delivery. Although the platform may experience occasional slowdowns during peak hours, its intuitive interface and agile, customizable framework provide significant operational advantages. Overall, ViewPoint’s industry-specific design makes it a compelling choice.
Overall Rating
Based on 18 users reviews
3.7
Rating Distribution
Positive
61%
Neutral
39%
Negative
0%
Starting Price
Custom
View Point Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is View Point?
ViewPoint is a comprehensive digital customer relationship management (CRM) platform designed specifically for the telecommunications industry. It unifies customer profiles, subscription data, order fulfillment, and call center interactions into a single system. By streamlining complex processes like onboarding and billing, it helps telecom operators improve efficiency, enhance customer experience, and support sustainable growth in a competitive market.
View Point Pricing
The vendor offers flexible pricing plans depending on the clients’ business requirements.
View Point Integrations
Who Is View Point For?
ViewPoint software is ideal for the telecommunication sector, which may include:
- Telecommunications providers
- Mobile network operators
- Internet service providers
- Cable and satellite companies
- Managed service providers
- VoIP service providers
Is View Point Right For You?
ViewPoint is a CRM solution designed for the telecommunications industry, addressing its specific operational challenges.
The platform provides native support for telecom-specific functions, which can reduce the need for the extensive customization that generic CRM platforms often require. This industry-specific focus is intended to provide an intuitive user experience and comprehensive tools. The software is also designed to be scalable, allowing it to adapt to a company's growth by offering modules that can be configured to meet an organization's evolving needs.
Still doubtful if View Point software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
View Point Features
Customers And Subscriptions Management
Among the core View Point features, this module acts as a complete subscription management software, offering a holistic ‘Customer 360’ view that telecom operators require. It streamlines the entire customer lifecycle, from onboarding and document handling to bill payments, voucher recharges, and complex port-in/port-out transitions.
Order Management
The software lets users gain real-time visibility into the entire fulfillment process for order management in telecom services. The system allows for systematic tracking of orders and related documents, featuring customizable workflows, quality checks, and efficient handling of delivery and payment processes to accelerate fulfillment.
Contact Center Management
This feature provides dedicated tools for contact center management within telecom teams. It supports tracking of customer interactions, resolution of support tickets, SLA compliance through timely notifications, and generation of detailed reports for performance monitoring and optimization.
Automated Multi-Channel Notifications
An advanced notification engine designed for telecom use cases, this capability enables automated, multi-channel messaging. It supports customer segmentation, utilizes predefined templates with dynamic placeholders, and enhances engagement through timely, targeted communication.
Pros And Cons of View Point
Pros
Offers end-to-end process support
Tailored to various service scenarios
Provides a centralized 360-degree customer view
Cons
Platform updates may need coordination
User adoption may take some time
View Point Reviews
Total 18 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars17%
4
Stars44%
3
Stars28%
2
Stars11%
1
Stars0%
Share your experience
IT, 500+ employees
“Good design and Creation Tool”
Pros
Im really impressed with how this platform brings together all the essential functions and tools in one place. The variety of image editing and document processing capabilities is fantastic and the compatibility across different systems works easily for me. What stands out most is how it automates nearly everything, from image classification to analysis and editing. I can create professional content with just a few clicks, which saves me tons of time compared to manual processes. The camera lens correction and image troubleshooting features have been lifesavers for fixing technical issues quickly. Plus, the data management system keeps everything I've processed safe and organized long term, making it super easy to access my work whenever I need it. Sharing functionality is another win, I can send images or document files to teammates or external contacts without any difficulty. The user interface flows really smoothly and feels simple to navigate. Overall performance has been great and the tool selection is quite impressive.
Cons
The operating system feels really outdated and we're not getting regular updates like we should. When I'm trying to import or export larger files from other applications or websites, it takes way too long. The whole process is troubling and eats up more time than it should.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
9
Not Specified, 500+ employees
“Mixed Experience with Some Hurdles”
Pros
For me personally, i liked how easily I can navigate between different modules, the transitions are smooth and simple.
Cons
Support response times are frustratingly slow when issues come up and getting problems resolved takes way longer than it should.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Not Specified, 1-10 employees
“Excellent Tool for Photpgraphers”
Pros
I appreciate how this integrates easily as both a Photoshop plug in and standalone app. It fits perfectly into my editing workflow without disrupting my process.
Cons
I wish the pricing was more affordable, I think it would attract more users since other professional photo editing tools already include similar features.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Does View Point offer an API?
No, ViewPoint does not offer an API.
What other apps does View Point integrate with?
The platform supports integration with various telecom systems.
What types of View Point price plans are available?
The software’s pricing details have not been publicly disclosed by the vendor. Contact us to request a personalized View Point cost quote based on your institution's requirements.
Does View Point have a mobile app?
No, ViewPoint does not offer a mobile app.
Who are the typical users of View Point?
ViewPoint software is designed for the telecommunications sector, serving providers which may include telecommunications companies, mobile network operators, internet service providers, cable and satellite companies, managed service providers, and VoIP service providers.
What level of support does View Point offer?
The software offers support through a ticketing system and phone assistance.
What language does View Point support?
The software supports English only.