Last Updated

Key Takeaways

Generated from the text of customer reviews

DrChrono is a cloud-based electronic health record (EHR) and practice management system used by physicians and clinic staff across multiple specialties. Users praise its ease of use, mobile accessibility, and integrated billing tools. Some users mention that support can be delayed at times, and the system may experience minor slowdowns. Recently, DrChrono introduced a feature that bridges interoperability gaps.

Our Verdict

DrChrono EHR suits small to mid-sized practices requiring unified billing, scheduling, and telehealth tools. Its mobile-friendly interface supports flexible, fast-paced workflows. Pricing is customized and generally considered reasonable for growing teams. Overall, it’s a dependable option for practices prioritizing integration, accessibility, and simplified patient management.

DrChrono EHR Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

DrChrono EHR Features

Revenue Cycle Management

DrChrono assists with streamlining the full billing cycle through its Revenue Cycle Management (RCM) capability. The RCM feature comes with eligibility checks, coding, claim submission, tracking, and follow-up. Furthermore, DrChrono provides in-house coders and coding compliance officers holding the CPC/CPC-H certifications. The coders and compliance officers review documentation to ensure accurate information and alignment with payer rules. The well-integrated EHR-RCM workflow maintains clean claims, reduces denials, cuts down manual effort, and supports reliable reimbursement.

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Telehealth

Using this feature, you can easily schedule virtual visits and check the place of service codes. The software has a secure portal that enables patients to communicate with providers, manage appointments and payments, and fill out forms. DrChrono EHR allows medical practitioners to provide high-quality care to patients with limited access to traditional health services.

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Lab Integrations

The software allows you to send lab orders with just a simple click in your EHR workflow. It lets you place imaging and lab results directly into your patient chart. DrChrono also ensures that all patient information is updated and accurate.

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Patient Portal

This feature lets you securely message, schedule, and manage your patients. It even allows patients to access their medical records and sign consent and intake forms before their appointments.

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Speech-To-Text

This feature allows you to create notes using this EHR software. Using advanced machine learning models, DrChrono EHR can convert voice to text in several languages and variants. This makes it easy to capture patient information without having to manually type out every word. Moreover, the software adapts to your speaking patterns as you use it, leading to more accurate clinical notes with less time spent correcting poor dictation.

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Patient Portal

DrChrono's OnPatient Portal allows patients to actively engage in their healthcare by securely communicating with their providers. Patients can schedule appointments, pay bills online, and manage their health information. Additionally, the portal features automated reminders to reduce no-shows, helping improve practice efficiency and revenue. This tool also gives healthcare providers direct access to their patients at various levels, enhancing patient-provider communication and care coordination.

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Compliance Measures

The software adheres to HIPAA standards, like storing personally identifiable health information (PHI) in SSAE-certified data centers and securing data transmissions with AES-256 SSL encryption. Meanwhile, granular role-based access controls only allow authorized users to view or modify sensitive data. Furthermore, DrChrono keeps audit logs to track user activity and data access. These facilities enable practices to stay accountable and meet regulatory reporting requirements.

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Pros And Cons of DrChrono EHR

Pros

  • Intuitive interface for seamless navigation

  • Customizable form templates streamline clinical documentation

  • Offers comprehensive features for patient management

  • E-prescribing capabilities enhance the medication management process

  • Real-time patient eligibility checks streamline insurance verification processes

Cons

  • Possible dependence on Internet connectivity for cloud-based functionality

  • Customization complexity for a few advanced features

  • Potential learning curve for new users

DrChrono EHR Pricing

Essentials

Essentials Plus

Advanced

Advanced Plus

Elite

  • Ideal for teams looking for EHR and Practice Management

  • Telehealth

  • Patient Check-in and Kiosk + App

  • Basic Patient Portal

  • Appointment Profiles

  • Credit Card Processing and Storage

  • Best for teams wanting EHR, ePrescribe and Practice Management

  • Task Assignment and Management

  • Patient Flags

  • 500 Texts and 250 Phone Reminders

  • 1000 Incoming/Outgoing e-Faxes

  • Lab Integration: Quest andLabCorp

  • Recommended for teams wanting EHR, Practice Management andBilling

  • Real-time insurance eligibility checks

  • Fully integrated claim management tool

  • Electronic Remittance Advice (ERA) auto posting

  • Autogenerated superbills

  • Autogenerated CMS-1500 forms

  • Combines EHR, ePrescribe, Practice Management andBilling

  • Denial management

  • Patient collections / statements

  • Monthly financial performance reports and review

  • More generous e-fax / text / phone quotas

  • Enhanced form / template features + ePrescribe built in

  • Used by teams looking for an all-encompassing: EHR, ePrescribe, Practice Management and Billing Services

  • Dedicated billing specialist and manager

  • Dedicated account manager

  • Dedicated implementation specialist

  • Custom training team

  • Data migration assistance

Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.

DrChrono EHR Reviews

Total 543 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

45%

4

Stars

27%

3

Stars

11%

2

Stars

6%

1

Stars

12%

Share your experience

TL

Todd L.

Medical Practice, 1-10 employees

More than a year

1.0
December 2025

Functionality declined with poor updates

Pros

Initially I was drawn to the affordable pricing but over time the platforms functionality has steadily declined. We have decided to transition to another EMR for the reasons I describe below.

Cons

We have noticed management and the IT team repeatedly push out software and policy changes that simply do not function in a real medical setting. In my opinion they urgently need a formal board of clinicians and administrative staff to advise on practical functionality. If they keep making decisions like this I am convinced they will drive customers away.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

LF

Larisa F.

Hospital & Health Care, 11-50 employees

More than a year

5.0
November 2025

Schedule is easy and plenty customizable

Pros

I find the schedule really easy to look at as it frees us from unnecessary clutter. It also provides me with plenty of customizable tools for documentation and note-taking that I can adapt to various medical practice types.

Cons

even though it is pared down I do not find it as user friendly as other scheduling platforms. Our front desk staff faced a bigger learning curve. I also find the user permissions unnecessarily complicated with far too many menu options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

AK

Andrew K.

Alternative Medicine, 11-50 employees

More than a year

1.0
November 2025

Lost $20,000 due to unreliability

Pros

as I launched my own practice as a new provider my only hands-on experience with DrChrono came from an internship at a different clinic where my mentor did not have many strong opinions about it. But I still decided to sign up when I opened. In those early days about eight years ago the platform had far fewer features the monthly fees were much lower and the customer support was generally decent and responsive which made getting started less stressful.

Cons

Over time as they kept rolling out new features most of which we never used the result of is that platform grew increasingly unreliable. We began experiencing persistent problems with online booking and between missed appointments and the hours spent untangling issues, our practice probably lost around $20,000 or more. Dealing with customer support added to the headache as reps were often unhelpful and at times quite rude. After roughly six months of attempted fixes without lasting results, they started hiking the subscription cost annually, requiring a year-long contract that cost over $1,500 a month for our small, three-provider clinic. That felt excessive compared to alternatives like Jane and ChiroTouch which charge about a third and are more reliable. At one low point we had over 15 support tickets open because insurance claims were returned incorrectly, appointments disappeared, the system went down for hours during business and other problems kept piling up.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

1

Functionality

3

Frequently Asked Questions

Does DrChrono offer a telehealth solution?

Yes, DrChrono offers an integrated telemedicine solution.

What are the main features of DrChrono EHR?

The main features of DrChrono EHR include telehealth, a medical billing platform, online scheduling, patient check-in, a HIPAA-compliant patient portal, a mobile EHR app, and comprehensive revenue cycle management functionalities.

Is DrChrono EHR cloud-based?

What level of support does DrChrono EHR provide?

This platform provides phone support options to its users.

Is DrChrono EHR certified?

Yes, DrChrono EHR is 2015 CEHRT.

Does DrChrono charge any hidden implementation fee?

No, Dr Chrono EHR does not charge its customers for implementation. Their paid users receive an implementation package customized to their plan. All these packages include custom template building, one-on-one training, and a one-hour starting call.

What level of support does DrChrono EHR offer?

DrChrono EHR provides phone support along with implementation assistance, custom training, and an onboarding package.

Who are the typical users of DrChrono EHR?

DrChrono EHR caters to healthcare practices of all sizes and specialties, including family practice, pediatrics, pain management, mental health, podiatry, and urgent care.

What languages does DrChrono EHR support?

DrChrono EHR supports English.

Does DrChrono EHR have a mobile app?

Yes, DrChrono offers a mobile app for iOS devices.

What type of pricing plans does DrChrono EHR offer?

DrChrono EHR offers customizable subscription plans, including Essentials, Essentials Plus, Advanced, Advanced Plus, and Elite. However, it may start at $199/provider/month. Contact us to receive a custom DrChrono pricing quote from our sales team.

Is DrChrono EHR free?

No, DrChrono EHR does not offer a free plan or trial.

What other apps does DrChrono EHR integrate with?

DrChrono software integrates with popular third-party apps such as Updox, Review Wave, Square, Solv Software, and Birdeye.

Does DrChrono EHR offer an API?

Yes, DrChrono provides API access.