DrChrono EHR
Last Updated
Key Takeaways
Generated from the text of customer reviews
DrChrono is an EHR with built-in practice management and billing features for physicians across multiple specialties. Users praise its ease of use, mobile accessibility, and integrated billing tools. Some report delayed customer support and occasional system slowdowns. In February 2026, DrChrono updated USCDI v3 support to improve standardized patient data capture and exchange.
Our Verdict
DrChrono EHR suits small to mid-sized practices requiring unified billing, scheduling, and telehealth tools. Its mobile-friendly interface supports flexible, fast-paced workflows. Pricing is customized and generally considered reasonable for growing teams. We recommend DrChrono for small to mid-sized practices that handle billing in-house and need flexible mobile charting.
Overall Rating
Based on 543 users reviews
3.9
Rating Distribution
Positive
72%
Neutral
16%
Negative
12%
Starting Price
Custom Pricing
DrChrono EHR Specifications
- Appointment Management/Scheduling
- e-Prescriptions
- Lab Integration
- Patient Portal
What Is DrChrono EHR?
DrChrono EHR is a cloud-based Electronic Health Record (EHR) and practice management software designed for medical practices. It brings clinical documentation, appointment scheduling, and billing together, which reduces the need for separate systems to manage daily operations. This setup gives practice owners a consolidated view of clinical and administrative tasks. Its iPad-based charting and customizable templates support documentation across different medical specialties.
What Is DrChrono EHR Best Known For?
The platform stands out for its mobile-first approach to clinical documentation. Providers can chart on iPads, iPhones, or desktops using specialty-specific templates, custom forms, and one-tap macros. These tools let practices tailor documentation to their workflows and reduce repetitive data entry. DrChrono also keeps clinical records linked to scheduling, billing, and other practice operations.
How Much Does DrChrono Cost?
DrChrono EHR pricing is estimated to start at $199/provider/month, based on publicly referenced third-party estimates and typical entry-level pricing for cloud-based EHR systems. This starting point is associated with basic EHR functionality, including clinical charting, appointment scheduling, and standard patient engagement tools for a single provider.
The following are its tiered plans:
- Foundation
- Growth
- Premium
These are available on custom pricing. In addition to the base subscription, practices should plan for the following additional cost components:
Payment Processing Fees:
- Credit/Debit Card Processing: 3.25% + $0.30/transaction
- PCI DSS Program Fee: $5.00/month
- PCI Non-Compliance Fee: $50.00/month, if applicable
- Chargeback Fee: $30.00/chargeback
ACH (e-Check) Processing: 1% + $0.30 per transaction, $30 chargeback, $5 return fee
Optional Terminal Use Fees:
- $7.50 per POS terminal/month
- $1.50 per mobile terminal/month
- Usage Overages: Exceeding included plan limits results in charges of $0.05/text message, $0.07 per faxed page, and $0.10/automated phone call
- Extended Lab Integration Add-On: $30/provider per month charge applies for certain premium features or integrations, such as extended lab access
- Paper and Statement Fees: Charges apply at $1.00/paper claim, $0.90/statement, $1.50/Carisk (workers’ compensation/auto) claim, and $0.59/electronic patient statement
- Data Migration: Migration fees depend on the format and complexity of the source data and may be free for compatible formats or require an additional one-time fee for complex migrations
Users generally view DrChrono’s pricing as manageable for solo and small practices at entry levels. However, they note that costs rise for larger practices due to billing services, higher usage volumes, integrations, and additional billing-related fees impacting overall affordability.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
DrChrono EHR Integrations
DrChrono software integrates with several third-party applications, including the following:
- Updox
- Aloha
- Square
- Solv Software
- Birdeye
- DeepScribe
- Curogram
Moreover, the software also has an API available for its users.
How Does DrChrono EHR Work?
Here's how to get started with DrChrono EHR after logging in:
- Log in to your account using your credentials or sign up if you are a new user
- Set up your practice details and preferences within the system
- Schedule patient appointments using DrChrono's scheduling tools
- Document clinical notes, diagnoses, and medical history in the patient's chart
- Prescribe medications electronically using the e-prescribing tools
- Submit claims and manage billing through DrChrono's billing tools
Who Is DrChrono EHR For?
DrChrono EHR is designed for healthcare practices of all sizes, from solo physician clinics to multi-specialty practices. It is used across medical specialties, including:
- Family practice
- Pain management
- Pediatrics
- Mental and behavioral health
- Podiatry
- Urgent care
DrChrono Use Cases
Based on user feedback and independent analysis, here are the types of organizations that benefit most from DrChrono EHR and what users appreciate most about it:
Mid-Sized Clinics Seeking Unified Operations
Mid-sized clinics can use DrChrono to cut down on staff switching between separate scheduling and billing tools. Staff can manage appointments and billing tasks within the same system. This helps them move between administrative tasks without repeatedly changing platforms.
Healthcare Providers Offering Virtual Consultations
DrChrono supports practices that offer virtual appointments alongside in-person care. Providers can conduct online consultations and access patient records remotely, with iPad and iPhone access giving them more flexibility. Users value the convenience of its telehealth tools and mobile access.
Practices with High Billing and Revenue Demands
Billing teams can use DrChrono to manage coding, submit claims, and track payments without moving between separate systems. Financial dashboards help staff monitor revenue and identify areas that need attention. Users appreciate the automated workflows, although some recommend checking reports to confirm their accuracy.
Practice Managers Tracking Provider Productivity And Billing Performance
DrChrono offers built-in reports and dashboards for standard practice metrics, such as provider productivity and billing performance. However, reviewers note that practices needing deeper analytics may need to use DrChrono's API or a separate reporting tool to analyze data beyond the built-in reports.
DrChrono User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
|---|---|
Ease Of Use/User-Friendliness | Customer Support Responsiveness |
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Users consistently praise the platform for its intuitive design and ease of navigation, which simplifies daily clinical tasks. | A significant number of users express frustration with long wait times and unresolved support tickets. Users put it as: 'Customer support can be slow to respond to issues.' |
Integrated All-In-One Platform | System Performance Slowdowns |
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The combination of scheduling, charting, and billing in a single system is highly valued for streamlining practice workflow. As one user put it: "I like that it is an all-in-one system for scheduling, charting, and billing." Another mentioned: "Having everything integrated saves us time and reduces errors." | Reviews frequently mention occasional system slowdowns, bugs, or unexpected errors that disrupt workflow. |
Effective Mobile Functionality | Limited Customization Options |
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The users praise the mobile app for its charting capabilities and on-the-go access. | Some users feel the software lacks flexibility to adapt to their practice's specific workflow needs. As one user put it: "I wish there were more options to customize templates for our specialty." Another stated: "The reporting features could be more robust and customizable." |
Is DrChrono EHR Right For You?
DrChrono is best suited to practices that want to connect clinical documentation with day-to-day billing and give providers access to patient records across in-person and virtual visits.
The software is HIPAA compliant and supports measures including multi-factor authentication, encryption, role-based access controls, and security audits. It also maintains ONC-certified health IT, with its certification documentation covering applicable ONC requirements.
The platform has also received industry recognition, including the 2022 MedTech Breakthrough Award for EHR Innovation. DrChrono also cites organizations such as CORE among organizations it has worked with.
A particularly relevant recent update is DrChrono's 2026 work toward ONC HTI-1 and USCDI v3 requirements. Its February 2026 release added updates supporting USCDIv3, while its diagnostic-imaging improvements introduced LOINC coding for imaging orders and results to support standardized data exchange.
Still unsure about DrChrono? Connect with us at (661) 384-7070 for further guidance.
DrChrono EHR Features
Revenue Cycle Management
DrChrono checks insurance claims for missing information and errors before they are sent to the clearinghouse. If a problem is detected, the claim moves to 'Missing Information' status, where billing staff can review the specific error and correct it before submission. Staff can then track claim progress through the Live Claims Feed.
Telehealth
Using this feature, providers and staff can schedule virtual visits and check the place of service codes. DrChrono has a secure portal that enables patients to communicate with providers, manage appointments and payments, and fill out forms.
Lab Integrations
DrChrono supports lab integrations with Quest Diagnostics and Labcorp. Connectivity to other labs is available through the Extended Lab Integration add-on. This allows providers to order tests from the patient chart and access lab information within the EHR. Results can be associated with the patient record. The lab integration keeps test orders and results connected to the patient's clinical record.
OnPatient Portal
Using DrChrono's dedicated portal, patients can manage appointments, communicate securely with providers, make payments, update medical history through pre-visit forms, and view health records, lab results, and medications. It also supports appointment reminders to help reduce no-shows.
Speech-To-Text
This feature lets providers dictate clinical notes. Using advanced machine learning models, DrChrono EHR can convert voice to text in several languages and variants. The platform integrates with M*Modal, which adapts to each provider's speech patterns to transcribe dictation into clinical notes.
Pros And Cons of DrChrono EHR
Pros
Helps users customize templates for different medical specialties
Makes appointment scheduling simple and easy to manage
Helps users document patient notes with flexible tools
Enables mobile access for charting and practice tasks
Improves patient intake through digital forms and workflows
Cons
Customer support responses can be slow at times
Lacks advanced reporting and analytics capabilities
Does not allow users to delete a client from the system
DrChrono EHR Pricing
Foundation | Growth | Premium |
|---|---|---|
Custom Pricing | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Sep 30, 2026 from the vendor's website. Please contact us for a tailored pricing list.
DrChrono EHR Reviews
Total 543 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars27%
3
Stars11%
2
Stars6%
1
Stars12%
Share your experience
Medical Practice, 1-10 employees
More than a year
“Functionality declined with poor updates”
Pros
Initially I was drawn to the affordable pricing but over time the platforms functionality has steadily declined. We have decided to transition to another EMR for the reasons I describe below.
Cons
We have noticed management and the IT team repeatedly push out software and policy changes that simply do not function in a real medical setting. In my opinion they urgently need a formal board of clinicians and administrative staff to advise on practical functionality. If they keep making decisions like this I am convinced they will drive customers away.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Hospital & Health Care, 11-50 employees
More than a year
“Schedule is easy and plenty customizable”
Pros
I find the schedule really easy to look at as it frees us from unnecessary clutter. It also provides me with plenty of customizable tools for documentation and note-taking that I can adapt to various medical practice types.
Cons
even though it is pared down I do not find it as user friendly as other scheduling platforms. Our front desk staff faced a bigger learning curve. I also find the user permissions unnecessarily complicated with far too many menu options.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Alternative Medicine, 11-50 employees
More than a year
“Lost $20,000 due to unreliability”
Pros
as I launched my own practice as a new provider my only hands-on experience with DrChrono came from an internship at a different clinic where my mentor did not have many strong opinions about it. But I still decided to sign up when I opened. In those early days about eight years ago the platform had far fewer features the monthly fees were much lower and the customer support was generally decent and responsive which made getting started less stressful.
Cons
Over time as they kept rolling out new features most of which we never used the result of is that platform grew increasingly unreliable. We began experiencing persistent problems with online booking and between missed appointments and the hours spent untangling issues, our practice probably lost around $20,000 or more. Dealing with customer support added to the headache as reps were often unhelpful and at times quite rude. After roughly six months of attempted fixes without lasting results, they started hiking the subscription cost annually, requiring a year-long contract that cost over $1,500 a month for our small, three-provider clinic. That felt excessive compared to alternatives like Jane and ChiroTouch which charge about a third and are more reliable. At one low point we had over 15 support tickets open because insurance claims were returned incorrectly, appointments disappeared, the system went down for hours during business and other problems kept piling up.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
1
Functionality
3
Frequently Asked Questions
Does DrChrono offer a telehealth solution?
Yes, DrChrono offers an integrated telemedicine solution.
Does DrChrono have a mobile app?
Yes, it has a mobile app.
What level of support does DrChrono EHR provide?
DrChrono provides phone support, an online help center, and educational messages and videos to help users learn about its features.
Is DrChrono EHR certified?
Yes, DrChrono EHR is 2015 CEHRT certified.
Does DrChrono charge any hidden implementation fee?
No, DrChrono does not charge a separate fee for its implementation package. However, data migration may incur an additional fee depending on the format of the data.
What clearing house does DrChrono use?
DrChrono uses eProvider Solutions (ePS) for electronic claim submission, including commercial claims, and Carisk Partners (fka iHCFA) for Workers' Compensation and Auto Accident claims.
Is DrChrono an EHR or an EMR?
DrChrono is an EHR platform. It manages patient charts, clinical notes, and treatment plans while supporting information sharing across healthcare providers, patient portals, telehealth, and integrated billing.