Last Updated

Key Takeaways

Generated from the text of customer reviews

Aesthetic Record is an EMR platform for medical spas and aesthetic practices, covering workflows such as charting, online booking, payments, and practice reporting. Although some users report difficulties with appointment confirmations, others value the platform’s broad functionality for managing virtual consultations, payments, orders, gift cards, and financial records. A recent update added an ‘Exclude credits added before’ setting to the Wallet Settings, giving practices more control over when dollar-credit expiration rules take effect.

Our Verdict

Aesthetic Record is an ideal choice for aesthetic practices that want a dedicated solution to address patient engagement, clinical documentation, and business operations. From a pricing perspective, optional features and modules can increase the overall cost beyond the base subscription. We recommend it for clinics looking to consolidate clinical and administrative workflows within a single system.

Aesthetic Record Specifications

  • Appointment Management/Scheduling
  • E-Prescriptions
  • Patient Portal
  • Mobile App

Aesthetic Record Features

Patient Financing

Patient financing is available through AR Pay, which brings together five buy-now-pay-later providers: Cherry, Sunbit, Affirm, PatientFi, and Klarna. Patients and staff can access these available financing options in one checkout process without logging into separate websites or portals. The feature also lets staff view financing approvals and available balances through the Patient Wallet.

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Waitlist Management

It gives practices a formal place to capture demand when the calendar is already full. Staff can add patients along with their preferred service, provider, and time of day. Additionally, they can pull from that list using the selected criteria whenever a cancellation opens a slot. Because it's tied to the practice's cancellation policy and deposit settings, a card can be collected at the time a patient joins the waitlist, so a last-minute opening can be booked immediately

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Smart Scheduling

Aesthetic Record’s smart scheduling helps practices coordinate appointments by managing provider availability, treatment rooms, equipment, and service requirements in real time. Staff can schedule multiple services in a single visit, create out-of-office blocks, maintain waitlists, double-book when appropriate, and book appointments outside regular hours. The platform ensures resources are used efficiently while maintaining flexibility for VIP appointments and high-demand periods.

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Chart Sign-Off And Auditing

Aesthetic Record software has built-in chart review and approval workflows along with chart sign-off and auditing to ensure accurate and compliant patient documentation. Providers and medical directors can track, review, and sign charts electronically. In addition, it has full audit trails, which can help ensure accountability, compliance with regulations, and organization of documentation.

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Telehealth

This feature allows practices to conduct virtual consultations, follow-up visits, and patient assessments within the EMR. Providers can document visits in real time, collect payments, send ePrescriptions, use AI-powered note assistance, and complete digital patient intake in one place. Telehealth also supports virtual appointment scheduling, audio transcription stored in encounter notes, predictive chart notes, and integrated EPCS and non-EPCS ePrescribing.

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Pros And Cons of Aesthetic Record

Pros

  • Reduces paperwork with digital consent forms and signatures

  • Helps keeps payment and financial information accurate

  • Shows the next available appointment time without needing to search

Cons

  • Limited flexibility when setting up certain services

  • Frequent time-outs and app crashes can slow daily work

Aesthetic Record Pricing

Essentials

Accelerator

Enterprise

  • High-Res Photo Management

  • Medical Director Oversight

  • Multiple Memberships

  • Automated Reminders

  • Patient Portal & Wallet

  • Monthly Treatment Subscriptions

  • eGift Cards

  • Discounts & Package Creation

  • Reputation Management

  • Inventory Management

  • Everything in Essentials, plus

  • 2-Way Texting

  • Dynamic Before & After Videos

  • Employee Time Tracking

  • External Leads Integration

  • LeadAR Integration

  • eFax Inbox

  • Integration with ASPIRE Galderma Rewards

  • Advanced KPI Dashboards

  • Everything in Accelerator, plus

  • Enterprise Management Portal

  • Branded Onboarding Materials

  • Onsite Setup* & Train-The-Trainer

  • Dedicated Support Plans

  • Strategic Account Manager

  • Franchise & Multi-Location Dashboards

  • Account Cloning Across Locations

Disclaimer: The pricing details were last updated on Sep 07, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Aesthetic Record Reviews

Total 15 reviews

2.7

All reviews are from verified customers

Rating Distribution

5

Stars

20%

4

Stars

20%

3

Stars

7%

2

Stars

13%

1

Stars

40%

Share your experience

HA

heather a.

Medical Practice, 1-10 employees

4.0
November 2025

“help desk to the rescue”

Pros

Overall the app is pretty user friendly. Generally I can use it without too much trouble. That said I wish I could open my admin schedule directly from the app which would be really helpful.

Cons

A few things bother me about the app that feel like small but constant annoyances. For instance, discounts are difficult to apply as they usually require planning ahead rather than being quick to add on the fly. The calendar behavior is inconsistent too as sometimes it slides up and down, and other times I have to swipe left and right to find future dates, which throws me off. When I'm booking a client before they leave my room, I cannot view the rest of my day, so I can't properly arrange appointments without jumping to that day's calendar view. Also the categories offered don't match most of my questions, so I often end up marking something as an emergency even when it is not just to get a useful response. Lastly it is annoying that I must select the only provider every time when there's just one of us, I mean the app should default to that provider automatically.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

CA

Cindy A.

Medical Practice, 1-10 employees

5.0
October 2025

“Let's create awesomeness together”

Pros

I like that all my records are kept digitally. Access from both desktop and mobile is easy too. However I can only edit things easily from the desktop.

Cons

On my phone I do not have the same capabilities as on the desktop when it comes to setting up appointments at a different location, which is frustrating. Also my before and after photos seem to be swapped as the before shows as after and vice versa. Another problem is that the app won't let me book sessions in separate rooms for hands-free equipment, so workflow gets messed up. And in terms of support messaging, it would really help to have a single button to request a live person to respond because right now I have to navigate a bunch of hoops to get human help.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

MB

Melissa B.

Medical Practice, 1-10 employees

5.0
October 2025

“Aesthetic Record EMR sets the bar high”

Pros

For my medical aesthetic practice, Aesthetic Record has been a great pick. The learning curve waas easy to manage thanks to the best resources and it really alignes patient management within a HIPAA-compliant EMR. It also delivers strong value for the price. I personally recommend it as a reliable, all-in-one system that handles secure billing and payments while supporting high-quality clinical work and helping my practice grow.

Cons

My only complaint is that the Essentials User Package feels a bit limited. I mean it would be great if it included more features up front. Also I am noticing quite a few add-on charges for upgrades, which can add up and make customization more expensive than I expected.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

Frequently Asked Questions

Does Aesthetic Record have an app?

Yes. Aesthetic Record offers mobile apps for providers and its community. The Aesthetic Record EMR app is available for iOS and Android, and the Aesthetic Record Community app is also available to users.

Is there a free trial for Aesthetic Record?

Yes. Aesthetic Record offers a 14-day -free trial, allowing practices to try the platform before choosing a paid subscription.

Is Aesthetic Record an EMR?

Yes. Aesthetic Record is an EMR solution built for medical spas, aesthetic clinics, and dermatology practices.

How can users add a procedure in Aesthetic Record?

To add a cosmetic procedure, open the Provider App and access the relevant patient profile. Select the option to create a cosmetic procedure, enter the required procedure details, and save the record. The procedure will then be added to the patient's treatment record.

What data can users access with Aesthetic Record?

Aesthetic Record provides access to patient, clinical, financial, and operational data. Its reporting tools can help practices review information such as patient activity, treatment records, revenue, sales, and other business performance metrics.