Aesthetic Record

“help desk to the rescue”

Pros

Overall the app is pretty user friendly. Generally I can use it without too much trouble. That said I wish I could open my admin schedule directly from the app which would be really helpful.

Cons

A few things bother me about the app that feel like small but constant annoyances. For instance, discounts are difficult to apply as they usually require planning ahead rather than being quick to add on the fly. The calendar behavior is inconsistent too as sometimes it slides up and down, and other times I have to swipe left and right to find future dates, which throws me off. When I'm booking a client before they leave my room, I cannot view the rest of my day, so I can't properly arrange appointments without jumping to that day's calendar view. Also the categories offered don't match most of my questions, so I often end up marking something as an emergency even when it is not just to get a useful response. Lastly it is annoying that I must select the only provider every time when there's just one of us, I mean the app should default to that provider automatically.

“Let's create awesomeness together”

Pros

I like that all my records are kept digitally. Access from both desktop and mobile is easy too. However I can only edit things easily from the desktop.

Cons

On my phone I do not have the same capabilities as on the desktop when it comes to setting up appointments at a different location, which is frustrating. Also my before and after photos seem to be swapped as the before shows as after and vice versa. Another problem is that the app won't let me book sessions in separate rooms for hands-free equipment, so workflow gets messed up. And in terms of support messaging, it would really help to have a single button to request a live person to respond because right now I have to navigate a bunch of hoops to get human help.

“Aesthetic Record EMR sets the bar high”

Pros

For my medical aesthetic practice, Aesthetic Record has been a great pick. The learning curve waas easy to manage thanks to the best resources and it really alignes patient management within a HIPAA-compliant EMR. It also delivers strong value for the price. I personally recommend it as a reliable, all-in-one system that handles secure billing and payments while supporting high-quality clinical work and helping my practice grow.

Cons

My only complaint is that the Essentials User Package feels a bit limited. I mean it would be great if it included more features up front. Also I am noticing quite a few add-on charges for upgrades, which can add up and make customization more expensive than I expected.