CareSmartz360
Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 20 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$10
per month
CareSmartz360 Specifications
- Appointment Management/Scheduling
- Mobile App
- Billing and Invoicing
- Claims Management
CareSmartz360 Features
Home Care Scheduling
This module lets home care agencies optimize workforce utilization by offering a smart scheduler and color-coded calendars. Intelligent caregiver matching helps identify suitable caregivers based on proximity, skills, and availability. Quick and master schedule plans then assist service providers in handling recurring shifts to reduce manual coordination efforts.
Reporting
CareSmartz360 software provides prebuilt and custom reports covering scheduling, EVV, billing, payroll, client, and caregiver data. Agencies can filter reports by relevant criteria and customize fields, headers, and data sets to focus on specific needs. Reports can also be exported in Excel, CSV, and PDF formats to make it easier to share information and monitor caregiver performance.
Caregiver Portal
Through this portal, caregivers can review upcoming schedules, manage clock-in/clock-out, access shift details, and view client preferences. Its voice-to-text and AI-assisted capabilities help providers dictate visit notes with better clarity. Additionally, the caregiver portal allows users to view and download documents and upload new licenses with expiration dates to receive renewal reminders for compliance tracking.
Electronic Visit Verification
CareSmartz EVV software facilitates home care agencies in meeting federal and state EVV mandates. Teams can use the GPS-enabled EVV app to capture caregiver visits in real time, which reduces the need for manual timesheets. Agencies can also use custom analytics to identify trends and access audit trails, automated alerts, and detailed reports for visit verification.
Client Management
The client management tool captures crucial client details, care needs, communication records, and outstanding amounts, and conducts assessments to help caregivers deliver quality care. For payment handling, it supports multi-payment management by splitting bills across payers and offers an outstanding invoices tab that enables care providers to see overdue payments.
Pros And Cons of CareSmartz360
Pros
Centralized scheduling and billing help reduce manual administrative work
Responsive support team helps resolve issues without prolonged delays
Client management tools help caregivers deliver better care
Cons
The software has a learning curve for new users, which may extend training time
Limited reporting customization may restrict flexibility in data analysis
CareSmartz360 Pricing
Growing Agencies | Large Agencies | Enterprise Agencies | Franchisor |
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Custom | Custom | Custom | Custom |
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Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.
CareSmartz360 Reviews
Total 20 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, 11-50 employees
More than a year
“Affordable all-in-one operations platform”
Pros
One thing I really appreciate is that the pricing is fair and wallet-friendly and the platform serves as a single destination for everything, billing, payroll, scheduling, timekeeping and reporting.
Cons
Although I found the onboarding training genuinely helpful and enjoyable the whole process stretched out over six weeks and I would have liked it to be completed in a shorter period.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Medical Practice, 11-50 employees
More than a year
“Professional support that simplifies use”
Pros
What stands out to me is how professional the team has been. The customer support feels personal and attentive and it makes learning and using the software much easier for me over time.
Cons
My team and I truly don't have any complaints.... we've all found the app very easy to work with and we've adopted it quite easily across the board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Medical Practice, 1-10 employees
Less than 6 months
“human-led onboarding that builds confidence”
Pros
The previous company rushed everything so badly that we wound up with an overwhelming number of errors and a lot of declined claims because the EVV setup was botched. I couldn't leave that provider fast enough. When CareSmart360 came up I felt very reluctant to make the move because during the initial onboarding they expected the agency to manage things on its own and I really dreaded getting into another system I'd have to figure out by myself. However after a conversation with Mr. Singh I completely changed how I felt. Not only did someone commit to walking me through the entire process step by step but I also received 'human' help to teach and support me so I could learn everything necessary. It may sound funny to some people yet I was truly scared at first until I learned that Sarah would be there to guide me every step of the way.
Cons
I could have avoided a lot of denied claims if I'd started using this tool from the beginning instead of waiting. That's on me I messed up by delaying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who owns CareSmartz360?
CareSmartz is a privately held company established in 2016 by Manipal Dhariwal and Manjeet Dhariwal.
Can caregivers use CareSmartz360 without an internet connection?
Yes. The CareSmartz360 caregiver app offers an offline mode. Caregivers can continue working even without internet connectivity, and the software synchronizes the data when the internet connection is restored. Users can also see the last time the data was synchronized with the server.
Can CareSmartz360 handle agency-specific caregiver training?
Yes, CareSmartz360 software supports scalable learning tailored to client needs. Agencies can create or upload custom training programs for client-specific care procedures that align with agency policies and internal protocols.
How does CareSmartz360 handle last-minute scheduling needs?
CareSmartz360 supports ad hoc scheduling for last-minute care needs and allows authorized caregivers to self-schedule. This can reduce the need for schedulers to manage every one-time shift manually while retaining full control by reviewing and approving completed visits.
Can CareSmartz360 identify potential care risks with AI?
CareSmartz360’s AI Care Insights analyzes caregiver ADLs and daily notes to identify potential risks and trends. It classifies findings by functional, medical, and clinical categories and assigns severity levels for review.
What support options does CareSmartz360 provide?
CareSmartz360 provides a dedicated account manager and onboarding and implementation services covering 1:1 training, multi-location data migration, and diagnostic help. It also offers a knowledge base, alongside call, email, and live chat support.