CareSmartz360

What Is CareSmartz360?

CareSmartz360 provides a cloud-native home care software that combines scheduling, electronic visit verification, caregiver training, billing, client assessments, care plans, and reporting in one operational workflow. Caregivers can access client details, care plans, schedules, and other relevant information through the platform's mobile tools. Its AI capabilities also help teams analyze care notes, identify potential risks, and monitor trends. Additionally, the platform supports multi-payer management by accurately splitting invoices across Medicaid, VA, private pay, and LTCI based on payment allocation rules to help billing teams maintain compliant invoicing.

What Is CareSmartz360 Best For?

CareSmartz360’s standout capability is its business intelligence dashboards, which bring caregiver, scheduling, financial, compliance, and operational KPIs together. Agencies can track metrics to review open shifts, fill rates, missed visits, cancellations, caregiver utilization, and projected payables. The centralized view helps administrators identify workforce gaps, scheduling issues, and other areas that require attention.

How Much Does CareSmartz360 Cost?

CareSmartz360 pricing typically starts at $10/month. It offers the following custom-priced bundles, with pricing based on active clients/month.

• Growing Agencies
• Large Agencies
• Enterprise Agencies
• Franchisor

Beyond the base CareSmartz360 price, organizations should consider the following additional costs:

• Training: The software charges $1/minute after the included allowance; that's up to 120 minutes of training and support during the first month and 30 minutes during each subsequent month at no additional charge
• SMS Messaging: Priced at $0.02/message, the charge applies to incoming and outgoing text-message segments

Users' feedback on CareSmartz360’s pricing is generally positive. Enterprises value its per-client subscription model, with no additional charges for EVV, GPS-based clock-ins, and unlimited telephony minutes. However, some small agencies report affordability concerns, particularly around separate training and support charges that can increase overall costs.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

CareSmartz360 Integrations

The software supports integration with multiple platforms, such as:

• Tapcheck
• Viventium
• Checkr
• Waystar
• QuickBooks
• ADP Workforce Now

How Does CareSmartz360 Work?

Here is how you can get started with the software after logging in:

• Set up an agency account and log in to the CareSmartz dashboard
• Create and manage schedules on the calendar by matching caregiver availability, qualifications, and open shifts
• Capture client information, including personal details, payer information, and care plans, to support client assessments
• Set up caregiver profiles by recording credentials, compliance documents, pay rates, and availability preferences
• Use EVV to record clock-in and clock-out times and verify visit location through GPS
• Monitor scheduling, workforce, financial, and compliance metrics through Business Intelligence dashboards
• Use the caregiver app to access care plans, view upcoming shifts, complete tasks, and clock in and out from the field

Who Is CareSmartz360 For?

CareSmartz360 suits a range of users in the home care sector, including:

• Multi-location home care agencies
• Medicaid and VA-funded providers
• Franchisors and enterprise organizations

CareSmartz360 Use Cases

Based on our analysis of user feedback and CareSmartz360 capabilities, we have identified key scenarios where this software can be a good fit for home care and private duty operations:

Providers Dealing With Constant Inbound Inquiries Regarding Care Schedules

Administrators often spend time answering phone calls from relatives requesting updates on daily care plans and visit schedules. CareSmartz360 provides a dedicated client and family portal that gives families secure access to upcoming visits, care notes, and service summaries. This real-time visibility helps reduce routine inquiry volume for the office staff.

Private Duty Providers Managing Multi-Payer Billing Complexity

Private duty agencies handling diverse funding streams frequently encounter revenue leakage caused by manual reconciliation errors. CareSmartz360 provides an integrated multi-payer billing engine that automatically applies correct rates, documentation standards, and submission rules across private pay, Medicaid, VA, and LTCI accounts. Billing teams can use this engine to maintain compliant revenue workflows and generate accurate multi-payer invoices.

Multi-location Facilities Managing Complex Facility Staffing Requirements

Enterprise organizations providing staff to multiple facilities may struggle to coordinate open shifts, caregiver qualifications, schedule requests, and changing facility needs. CareSmartz360’s facility portal allows teams to manage caregiver assignments, incoming requests, open shifts, and schedule updates. Coordinators can also review essential documents to maintain compliance and align available caregivers with facility requirements. This helps organizations coordinate staffing across facilities while keeping caregiver shifts and schedule changes organized in one place.

Agencies Monitoring Real-Time Scheduling Gaps And Coverage Issues

Coordinating shift schedules can result in operational blind spots when managers lack live visibility into open shifts, fill rates, missed clock-ins, and pending visit approvals. CareSmartz360 helps by bringing key scheduling metrics together onto business intelligence dashboards. Administrators can review attendance patterns, track caregiver utilization, and identify capacity gaps early to maintain reliable care coverage. This gives administrators real-time visibility into staffing gaps and scheduling issues, so they can address coverage problems before they affect care delivery.

Is CareSmartz360 Right For You?

If your home care agency manages distributed field teams and requires strict EVV compliance across state regulations, CareSmartz360 provides a suitable solution. It supports EVV requirements across 40+ states by consolidating visit data to help agencies meet the 21st Century Cures Act and helps reduce Medicaid claims rejections. Trusted by clients like Shifa Home Care, Golden Home Care, and A1-GA, its infrastructure is secured through Microsoft Azure and adheres to ISO 27001 and HIPAA requirements. CareSmartz360 also uses TLS 1.2 for data in transit and AES-256 encryption for stored data, while the MFA capabilities add another layer of protection to safeguard stored data against unauthorized access.

Need help evaluating CareSmartz360 for your agency? Reach out to us at (661) 384-7070, and we can help you make an informed decision.