CaseIQ

“Exciting demo

Pros

Seeing the Yellowfin demo was genuinely exciting because the features and overall functionality really stood out during the presentation. I appreciated the setup and how customers are now able to create and edit their own landing pages, which should make accessing commonly used items much faster. I also liked the demonstration of how user Roles (Super Admin, Accounting, etc.) can be customized to control exactly what people can and cannot do.

Cons

I am curious about the configurable SSO being available on the front end at no charge now, will someone on the Case IQ side still need to work with our internal IT team here to get everything configured and running smoothly?

“Helpful webinars

Pros

One thing I find most valuable about this software is how timely their webinars are. They directly address what's happening in the world right now and offer practical advice on how to do your job within current constraints. They walk you through real scenarios, for example how to conduct interviews over Zoom or Skype and explain why we need to change the way we present ourselves and handle interactions these days. When I have questions about any webinar topic, their team responds quickly. I've always received prompt, helpful answers whenever I've reached out for support.

Cons

Would like to see additional content that covers the actual applications criminal intelligence officers are using today. Specifically, offering webinars or modules on tools like i2 and ArcGIS would be extremely helpful, as I want training that teaches how to use those platforms in real investigative work.

“Customizable software

Pros

A major strength is how easily it can be adjusted to our existing business workflows and procedures. From day one we were able to create a customized instance of the system that mirrors our own processes and addresses our specific needs.

Cons

While I appreciate the strong customization, there are still several features I wanted that support told me weren't available at this time. For example, I had hoped we could open and edit documents inside the browser and automatically generate PDFs from template designs but those capabilities weren't offered.